Perfect experience wonderful staff, gorgeous room and balcony view

Perfect experience wonderful staff, gorgeous room and balcony view

It was very cold in the rom and all around else in the hotell.

It was very cold in the rom and all around else in the hotell.

The people are friendly and very helpfull to make your stay so comfortable als possible. This hotel is near the historical old centre of Santa Brigada, the palm forest, botanical garden and protected nature of Cran Canaria. With the bus it is near the city las Palmes. Even to walk to the botanical garden is possible.

The people are friendly and very helpfull to make your stay so comfortable als possible. This hotel is near the historical old centre of Santa Brigada, the palm forest, botanical garden and protected nature of Cran Canaria. With the bus it is near the city las Palmes. Even to walk to the botanical garden is possible.

Great hotel, great food (waiter service for dinner), fantastic staff, not many people there during our stay (January). Breakfast limited and not hot. In essence this is a school/college for Spanish tourism students owned by the Spanish government. Only problem is the hotel boarders the main GC15, which is very busy but does go quiet 12am-6am. Go for a balcony/terrace room. top rooms are claustrophobic.

Great hotel, great food (waiter service for dinner), fantastic staff, not many people there during our stay (January). Breakfast limited and not hot. In essence this is a school/college for Spanish tourism students owned by the Spanish government. Only problem is the hotel boarders the main GC15, which is very busy but does go quiet 12am-6am. Go for a balcony/terrace room. top rooms are claustrophobic.

My stay was great. Breakfast was excellent. Dinner was amazing. Room was incredible and very clean. Bed was comfortable and easy to fall asleep. I would highly recommend the hotel. It is an amazing place to stay. The staff is excellent and go above and beyond to be helpful.

My stay was great. Breakfast was excellent. Dinner was amazing. Room was incredible and very clean. Bed was comfortable and easy to fall asleep. I would highly recommend the hotel. It is an amazing place to stay. The staff is excellent and go above and beyond to be helpful.

It's an ok Hotel!

It's an ok Hotel!

Very helpful staff but difficult to get service in the bar area. A knowledge of Spanish would have been useful as their English was somewhat limited.

Very helpful staff but difficult to get service in the bar area. A knowledge of Spanish would have been useful as their English was somewhat limited.

Stayed only 1 night (thankfully!) Lots of the fittings in the room broken & room generally in a poor state of repair including chipped toilet seat, blocked sink & ants crawling around. My son’s valance had greasy stains on it & bedding was marked with stains. I complained before we left for the afternoon, on our return, nothing had been done. Called down to reception & the same lady I’d spoken to before snapped that she’d told me there was no one who could sort it out until the morning (which she definitely hadn’t said) & that she could probably get me some clean linen but I’d have to change the dirty sheets myself! I asked to change rooms so had to repack and move myself and my sleepy 10 year old son, at 10.30pm. New room was cleaner but still chipped toilet seat, cracked chair, marks on walls and a dangerous broken plug socket. Also a horrendous smell coming from the bathroom & still saw a few ants crawling around. I contacted hotel.com customer services after we left who called the hotel & asked them to refund a portion of my payment but the hotel flat out refused. I read lots of comments praising the breakfast which was limited in choice & okay at best. We also ate at the hotel the night before (as there was little open in the area.) 1 waiter working in the restaurant who was pretty rude. We were given a set menu with 2 options for each course & no prices. My main and dessert were very poor! Poor hotel run by people who care little about their guests. Regret booking!

Stayed only 1 night (thankfully!) Lots of the fittings in the room broken & room generally in a poor state of repair including chipped toilet seat, blocked sink & ants crawling around. My son’s valance had greasy stains on it & bedding was marked with stains. I complained before we left for the afternoon, on our return, nothing had been done. Called down to reception & the same lady I’d spoken to before snapped that she’d told me there was no one who could sort it out until the morning (which she definitely hadn’t said) & that she could probably get me some clean linen but I’d have to change the dirty sheets myself! I asked to change rooms so had to repack and move myself and my sleepy 10 year old son, at 10.30pm. New room was cleaner but still chipped toilet seat, cracked chair, marks on walls and a dangerous broken plug socket. Also a horrendous smell coming from the bathroom & still saw a few ants crawling around. I contacted hotel.com customer services after we left who called the hotel & asked them to refund a portion of my payment but the hotel flat out refused. I read lots of comments praising the breakfast which was limited in choice & okay at best. We also ate at the hotel the night before (as there was little open in the area.) 1 waiter working in the restaurant who was pretty rude. We were given a set menu with 2 options for each course & no prices. My main and dessert were very poor! Poor hotel run by people who care little about their guests. Regret booking!

Great hotel and in a good location within easy access to Las Palmas for eating and shopping. The only regret was the dinner menu wasn't what we expected and if we asked for an alternative there was no flexibility. The botanical gardens within the hotel grounds was pleasant.

Great hotel and in a good location within easy access to Las Palmas for eating and shopping. The only regret was the dinner menu wasn't what we expected and if we asked for an alternative there was no flexibility. The botanical gardens within the hotel grounds was pleasant.

A lovely hotel, room was immaculate and staff extremely helpful. Would definitely stay again.

A lovely hotel, room was immaculate and staff extremely helpful. Would definitely stay again.

ESTABLECIMIENTO EN UNA ZONA TRANQUILA Y APACIBLE PERFECTAMENTE COMUNICADA POR AUTOVIA TANTO HACIA LA CAPITAL COMO AL SUR DE LA ISLA. IDEAL PARA PASAR UNOS DIAS TRANQUILOS Y DESCONECTADOS DE LA RUTINA, SIN RENUNCIAR A VISITAS A LAS DISTINTAS ZONAS Y LOCALIDADES DE LA ISLA. ESO SI, ES NECESARIO CONTAR CON VEHICULO.

ESTABLECIMIENTO EN UNA ZONA TRANQUILA Y APACIBLE PERFECTAMENTE COMUNICADA POR AUTOVIA TANTO HACIA LA CAPITAL COMO AL SUR DE LA ISLA. IDEAL PARA PASAR UNOS DIAS TRANQUILOS Y DESCONECTADOS DE LA RUTINA, SIN RENUNCIAR A VISITAS A LAS DISTINTAS ZONAS Y LOCALIDADES DE LA ISLA. ESO SI, ES NECESARIO CONTAR CON VEHICULO.

We had a very pleasant stay at this hotel. The room was clean and modern, the bed and pillows were great, and the breakfast was just an amazing experience. Location in the middle of the nature and very close to a nice botanic garden. I would come again for sure.

We had a very pleasant stay at this hotel. The room was clean and modern, the bed and pillows were great, and the breakfast was just an amazing experience. Location in the middle of the nature and very close to a nice botanic garden. I would come again for sure.

Pleased with a stay there, quite and modern place. Cuisine/choice can be better on breakfast and some obvious difficulties with finding the parking place in the evening.

Pleased with a stay there, quite and modern place. Cuisine/choice can be better on breakfast and some obvious difficulties with finding the parking place in the evening.

This is a reasonably nice hotel in a good location, there is parking on three sides of the hotel just off a main through road. We made a mistake not booking a garden view room and so had a room over looking the rear yard which proved noisey either from people, deliveries and electric fans. This was made worse by the floodlight shining over this area at night. The room was clean and tidy the bathroom was tired and water leaked from the shower black mould around the bath seal and window really not kept clean. The beds were as hard as concrete and the air con didn't work. Unfortunately on floor 1 we could hear all the toilets flushing above us any movement in the rooms above echoed through as did people walking on the stairs and corridor. It's not a quiet hotel by any means. The breakfast was good if you were down early by about 8ish much later the majority of food was gone and they didn't seems to keep it topped up. What's really worrying I suppose that this is a hotel school and they don't seem to grasp the concept of people on holiday needing to relax having room service knocking on the door at 8am to make up the room can't be right. I also think that the German lectures slagging off the English need to be mindful of who can hear and understand rather than just think we all all dumb bear drinkers

This is a reasonably nice hotel in a good location, there is parking on three sides of the hotel just off a main through road. We made a mistake not booking a garden view room and so had a room over looking the rear yard which proved noisey either from people, deliveries and electric fans. This was made worse by the floodlight shining over this area at night. The room was clean and tidy the bathroom was tired and water leaked from the shower black mould around the bath seal and window really not kept clean. The beds were as hard as concrete and the air con didn't work. Unfortunately on floor 1 we could hear all the toilets flushing above us any movement in the rooms above echoed through as did people walking on the stairs and corridor. It's not a quiet hotel by any means. The breakfast was good if you were down early by about 8ish much later the majority of food was gone and they didn't seems to keep it topped up. What's really worrying I suppose that this is a hotel school and they don't seem to grasp the concept of people on holiday needing to relax having room service knocking on the door at 8am to make up the room can't be right. I also think that the German lectures slagging off the English need to be mindful of who can hear and understand rather than just think we all all dumb bear drinkers

The hotel is in a great location and is only about 20 minutes from the airport. It will cost you around €30 to get from the airport to the hotel. The breakfast buffet is great there is a wide range of pastries, fruits, youghurts and traditional continental breakfast. You can request to order something from the set menu that will be made fresh, but be sure to ask as it wasn't always offered. The hotel does have a local supermarket close by and a few cafe's and resteraunts. However, if you are not booked into a suite room you will not access to a mini fridge. So no chilled water and food, which is a huge disadvantage if you don't want to spend a ton of money on food. The hotel at the wifi is extremely poor. It will work for basic needs such as WhatsApp, but for browsing the web, updating social media and streaming video it's an absolute nightmare. The pub oppposite to the hotel has great wifi as an alternative. The rooms are very clean and well decorated. The maids change your sheets every 2 days and were kind enough to spray down my room for mosquitoes when I requested. The reception staff are extremely lovely. Especially Christina who helped us sort out our Safari tour pick up by calling the company on our behalf. They all are very helpful and can speak English very well.

The hotel is in a great location and is only about 20 minutes from the airport. It will cost you around €30 to get from the airport to the hotel. The breakfast buffet is great there is a wide range of pastries, fruits, youghurts and traditional continental breakfast. You can request to order something from the set menu that will be made fresh, but be sure to ask as it wasn't always offered. The hotel does have a local supermarket close by and a few cafe's and resteraunts. However, if you are not booked into a suite room you will not access to a mini fridge. So no chilled water and food, which is a huge disadvantage if you don't want to spend a ton of money on food. The hotel at the wifi is extremely poor. It will work for basic needs such as WhatsApp, but for browsing the web, updating social media and streaming video it's an absolute nightmare. The pub oppposite to the hotel has great wifi as an alternative. The rooms are very clean and well decorated. The maids change your sheets every 2 days and were kind enough to spray down my room for mosquitoes when I requested. The reception staff are extremely lovely. Especially Christina who helped us sort out our Safari tour pick up by calling the company on our behalf. They all are very helpful and can speak English very well.

quiet hotel but to far from airport and beach and internet wi-fi no good

quiet hotel but to far from airport and beach and internet wi-fi no good