This is a really cool hotel. The rooms are like a museum, stylized gilded furniture, a huge canopy bed, balcony, and great 24 hour front desk service. Arrival by car is tricky, (nowhere to pull up to) but it can be done with the staff's help, and they help you find nearby (paid) parking. It is located within a traditional shopping center on the 4th floor which is just a few steps away from one of Naples' best walking streets with amazing restaurants and shops, and the Spanish Quarter. We would absolutely stay there again!

This is a really cool hotel. The rooms are like a museum, stylized gilded furniture, a huge canopy bed, balcony, and great 24 hour front desk service. Arrival by car is tricky, (nowhere to pull up to) but it can be done with the staff's help, and they help you find nearby (paid) parking. It is located within a traditional shopping center on the 4th floor which is just a few steps away from one of Naples' best walking streets with amazing restaurants and shops, and the Spanish Quarter. We would absolutely stay there again!

absolutely lovely place and mint staff..

absolutely lovely place and mint staff..

This hotel is in a great location, right on the outskirts of the Spanish quarter and close to a few metro stations and the port so you can get around very easily! The room was a bit tired, fittings in the shower coming off, but really appreciated the double glazing as Naples is a loud city! Lovely balcony looking out onto the street of Naples. Only unfortunate incident was that when we came back from a day out, our balcony door had been left open from what we assume was the servicing staff, as we checked everything was locked upon leaving. When I told the staff about this on checkout, they just replied with 'ok' rather than any sort of apology which we found very disappointing. Great location, wouldn't stay again.

This hotel is in a great location, right on the outskirts of the Spanish quarter and close to a few metro stations and the port so you can get around very easily! The room was a bit tired, fittings in the shower coming off, but really appreciated the double glazing as Naples is a loud city! Lovely balcony looking out onto the street of Naples. Only unfortunate incident was that when we came back from a day out, our balcony door had been left open from what we assume was the servicing staff, as we checked everything was locked upon leaving. When I told the staff about this on checkout, they just replied with 'ok' rather than any sort of apology which we found very disappointing. Great location, wouldn't stay again.

Beautiful building, beautiful art. The most beautiful place I have ever stayed. Good breakfast

Beautiful building, beautiful art. The most beautiful place I have ever stayed. Good breakfast

C

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Where to start? The rooms are shown with lovely high ceilings and curtained windows. Our was on the third floor and the curtains covered brick walls. No opening windows. No windows. We we off season, luckily, as the air con didn't work. The room was like an oven. The fridge was noisy all night with only three cans of soft drink provided. The toilet seat was broken, which will amusing describing to the front desk, had nothing done about it in the four days we were there. Breakfast at €11 is a rip off, and frankly dangerous. One platter of sliced hard-boiled egga had small fruit flies all over it. The bed was ridiculously hard. Only two pillows provided, and both were paper thin. The iron they provided fused and blew the trip out taking out all the power sockets in the room. There is no bar, even though they advertise one. The worst hotel experience I can remember in a very long time. Staff were ok - I guess it's the owner!

Where to start? The rooms are shown with lovely high ceilings and curtained windows. Our was on the third floor and the curtains covered brick walls. No opening windows. No windows. We we off season, luckily, as the air con didn't work. The room was like an oven. The fridge was noisy all night with only three cans of soft drink provided. The toilet seat was broken, which will amusing describing to the front desk, had nothing done about it in the four days we were there. Breakfast at €11 is a rip off, and frankly dangerous. One platter of sliced hard-boiled egga had small fruit flies all over it. The bed was ridiculously hard. Only two pillows provided, and both were paper thin. The iron they provided fused and blew the trip out taking out all the power sockets in the room. There is no bar, even though they advertise one. The worst hotel experience I can remember in a very long time. Staff were ok - I guess it's the owner!

First, let me say that the people working at the hotel were fabulous. With the exception of the young lady working in the breakfast room one morning, every employee I met was friendly and more than willing to help. If the elevator and gate in the galleria had been working, this would have been a five-star hotel. But unfortunately when I was there the elevator was out of service and you had to use the elevator in an adjacent building. To do that, you had to walk through an alleyway littered with the bodies of homeless men and their dogs who had relieved themselves on the walkway and the walls. It just felt unsafe to me, a woman traveling alone. Also, Galleria Umberto has alas seen its better days from quite a distance. It is not being maintained well, which is unfortunate since it used to be quite upscale and wonderful. Cleanliness alone would help a great deal. But, again, as for the people working at the hotel, I simply cannot say enough good things. The breakfast, too, by the way, was exceptional - way more than I could ever eat and way above what I've found in other hotels during my travels.

First, let me say that the people working at the hotel were fabulous. With the exception of the young lady working in the breakfast room one morning, every employee I met was friendly and more than willing to help. If the elevator and gate in the galleria had been working, this would have been a five-star hotel. But unfortunately when I was there the elevator was out of service and you had to use the elevator in an adjacent building. To do that, you had to walk through an alleyway littered with the bodies of homeless men and their dogs who had relieved themselves on the walkway and the walls. It just felt unsafe to me, a woman traveling alone. Also, Galleria Umberto has alas seen its better days from quite a distance. It is not being maintained well, which is unfortunate since it used to be quite upscale and wonderful. Cleanliness alone would help a great deal. But, again, as for the people working at the hotel, I simply cannot say enough good things. The breakfast, too, by the way, was exceptional - way more than I could ever eat and way above what I've found in other hotels during my travels.

The location was good, close to shops, restaurants and the metro so easy to access museums, historic sites etc. The hotel is located within the Galleria, on the third and fourth floors of the building. Not easy to find, but perfectly comfortable and providing good service once you get there.

The location was good, close to shops, restaurants and the metro so easy to access museums, historic sites etc. The hotel is located within the Galleria, on the third and fourth floors of the building. Not easy to find, but perfectly comfortable and providing good service once you get there.

Extremely clean , great location and amazing customer service !!

Extremely clean , great location and amazing customer service !!

We enjoyed our stay! There were lots of walkable shops and restaurants around the hotel! It was cool to be able to say we stayed in the galleria Umberto! It was like staying in an art gallery! There is a Castle right down the street. I would highly reccomend this hotel!

We enjoyed our stay! There were lots of walkable shops and restaurants around the hotel! It was cool to be able to say we stayed in the galleria Umberto! It was like staying in an art gallery! There is a Castle right down the street. I would highly reccomend this hotel!

Nice rooms but you are paying for an hotel without a reception and basic level of service. Access to the rooms is a little contrived with a small and slow elevator. Location is great, but it may feel weird to live inside a decadent gallery.

Nice rooms but you are paying for an hotel without a reception and basic level of service. Access to the rooms is a little contrived with a small and slow elevator. Location is great, but it may feel weird to live inside a decadent gallery.

Every single staff member went above and beyond for me. As a women travelling alone, they made sure I was picked up from airport, even after flight delays. They helped me navigate the city and organised transport when needed. Room was spacious, comfortable and has eveningypu could need. Breakfast was a lovely selection with stunning views of the glass roof of the Galleria. Highly recommend location for San Carlo theatre (directly across the street), the funicular to Castel Elmo (also across the street) and easy access to many sites of Naples.

Every single staff member went above and beyond for me. As a women travelling alone, they made sure I was picked up from airport, even after flight delays. They helped me navigate the city and organised transport when needed. Room was spacious, comfortable and has eveningypu could need. Breakfast was a lovely selection with stunning views of the glass roof of the Galleria. Highly recommend location for San Carlo theatre (directly across the street), the funicular to Castel Elmo (also across the street) and easy access to many sites of Naples.

A delightfully quirky hotel. Inside of the Galeria Umberto , right beside coffee shops and even a McD's. The room was well appointed and individually styled. Very comfortable with a view over the mall. The quirky old elevator require ¢10 to operate , and whilst the front desk supplies these,we brought our own. Our ONLY complaint was the dearth of an ironing board...iron they had...board...not so much.

A delightfully quirky hotel. Inside of the Galeria Umberto , right beside coffee shops and even a McD's. The room was well appointed and individually styled. Very comfortable with a view over the mall. The quirky old elevator require ¢10 to operate , and whilst the front desk supplies these,we brought our own. Our ONLY complaint was the dearth of an ironing board...iron they had...board...not so much.

Staff was accomodating a request for a room with external view which was very nice. Spacious and comfortable room with a view.

Staff was accomodating a request for a room with external view which was very nice. Spacious and comfortable room with a view.

The hotel was beautiful. More importantly the staff was obliging, compassionate and friendly. My roommate had to go to the hospital and they helped arrange for an ambulance. Once she returned, they checked in her periodically and really made sure she had all she needed. They were the TOP of their class. Thank you team!

The hotel was beautiful. More importantly the staff was obliging, compassionate and friendly. My roommate had to go to the hospital and they helped arrange for an ambulance. Once she returned, they checked in her periodically and really made sure she had all she needed. They were the TOP of their class. Thank you team!

Great location! The room had a quaint little balcony!

Great location! The room had a quaint little balcony!