This hotel did not meet reasonable standards for cleanliness. The front entryway doors look as if they haven’t been cleaned in months, and the entry way carpet was heavily stained. The elevator carpet was very dirty as well. The room was better, but still wasn’t as clean as it should have been. Some corners had dust and hair for example. Late night guests were loud and woke us up as well. Overall, not a stay that was consistent with the Hampton Inn brand image.

This hotel did not meet reasonable standards for cleanliness. The front entryway doors look as if they haven’t been cleaned in months, and the entry way carpet was heavily stained. The elevator carpet was very dirty as well. The room was better, but still wasn’t as clean as it should have been. Some corners had dust and hair for example. Late night guests were loud and woke us up as well. Overall, not a stay that was consistent with the Hampton Inn brand image.

Lady at the front desk very nice and helpful. Too hot in lobby....not AC. Hard to enjoy breakfast.

Hotel was clean. Staff friendly. We would stay here again. Bed very comfortable.

Hotel was clean. Staff friendly. We would stay here again. Bed very comfortable.

We felt there was a lot of activity in the parking lot in the evening (9pm-10pm) when we went out and came back there were quite a few people in running cars and out walking and smoking. But we had a really nice stay and the room was beautiful and very clean!

We felt there was a lot of activity in the parking lot in the evening (9pm-10pm) when we went out and came back there were quite a few people in running cars and out walking and smoking. But we had a really nice stay and the room was beautiful and very clean!

Really nice place. We loved our stay at Hampton Inn Utica, NY.

Really nice place. We loved our stay at Hampton Inn Utica, NY.

Pool was not operational, wish we would have known prior to booking.. with kids it was a bit stressful

Pool was not operational, wish we would have known prior to booking.. with kids it was a bit stressful

The air conditioning in the lobby/breakfast area/elevator was out. The pool, which was supposed to be finished with repairs by the time we arrived, was still closed when we checked in and so we had no access. A smoke alarm went off for about an hour at night, and the folks staying in the room next-door to us played their television and then their music at an unreasonable volume all night long and no management intervened.

The air conditioning in the lobby/breakfast area/elevator was out. The pool, which was supposed to be finished with repairs by the time we arrived, was still closed when we checked in and so we had no access. A smoke alarm went off for about an hour at night, and the folks staying in the room next-door to us played their television and then their music at an unreasonable volume all night long and no management intervened.

Staff member Bambi is a nasty, rude, and more of a liability than an asset. We checked in to her rudeness and nasty tone when we simply asked if she had a preferred place to eat that she could recommend..i then ask about what time the pool closes and she says its closed for repair and that it is all over Expedia and their website, however i took a picture, repairs were supposed to be done on July 16, they crossed thru the paper with a red marker and wrote July 23rd..she then gives us a room key to 331, my wife and i walk in and i say wow they didn't clean this room too well, my wife says this is someone else's room their luggage was still in the room....back to Bambi we go and i explain i think there was a mistake because someone's stuff is in there she rudely responds no, that room was assigned and cleaned this morning....after further review she gives us a key to room 133, i say oh it was just a typo and she says no it wasn't a typo and she is giving us this room instead (Clearly she couldn't admit having made a mistake)....we go to room 133 conveniently located next to the mechanical room (Sarcasm)and to say it was disgusting is an understatement, however i was not going to deal with Bambi again so we cleaned the bathroom ourselves with the toilet paper and hand towels in the room, Horrible everything across the board for this hotel!

Staff member Bambi is a nasty, rude, and more of a liability than an asset. We checked in to her rudeness and nasty tone when we simply asked if she had a preferred place to eat that she could recommend..i then ask about what time the pool closes and she says its closed for repair and that it is all over Expedia and their website, however i took a picture, repairs were supposed to be done on July 16, they crossed thru the paper with a red marker and wrote July 23rd..she then gives us a room key to 331, my wife and i walk in and i say wow they didn't clean this room too well, my wife says this is someone else's room their luggage was still in the room....back to Bambi we go and i explain i think there was a mistake because someone's stuff is in there she rudely responds no, that room was assigned and cleaned this morning....after further review she gives us a key to room 133, i say oh it was just a typo and she says no it wasn't a typo and she is giving us this room instead (Clearly she couldn't admit having made a mistake)....we go to room 133 conveniently located next to the mechanical room (Sarcasm)and to say it was disgusting is an understatement, however i was not going to deal with Bambi again so we cleaned the bathroom ourselves with the toilet paper and hand towels in the room, Horrible everything across the board for this hotel!

The pool was closed we where not told this made a long weekend for a 4 year old that was looking forward to the hotel pool. We had paid extra to have a hotel with a pool. Some staff where rude. However at check out we again voised our disappointment and we received 10000. Roughly $50 toward our next booking.

The pool was closed we where not told this made a long weekend for a 4 year old that was looking forward to the hotel pool. We had paid extra to have a hotel with a pool. Some staff where rude. However at check out we again voised our disappointment and we received 10000. Roughly $50 toward our next booking.

Nice and comfortable

Nice and comfortable

Very friendly staff and clean property.

Very friendly staff and clean property.

Dirty rooms

Dirty rooms

Staff very pleasant. Bathroom floor sticky. Only a bottom sheet on bed.

Staff very pleasant. Bathroom floor sticky. Only a bottom sheet on bed.

We stayed at 3 Hampton Inns between Florida and New York and this one was the best kept overall but their breakfast was by far the most unacceptable for choices and quality. Really it wasn’t even in the same realm.

First floor was very loud in the morning. Lots of door’s closing loudly.

Came here for my husband‘s birthday front desk lady very rude didn’t really discuss anything on the phone me and my husband through checkout .. nice room , great location but stop advertising your free breakfast. Its awful. Very small room and small food choices but would hurt to just put bacon out or sausage or scrambled eggs. There was some chicken sausage some weird egg mixture and some potatoes. The potatoes were awful. Nothing tasted good went down at 8:30 and a lot of stuff was already gone. Better off no breakfast!

Came here for my husband‘s birthday front desk lady very rude didn’t really discuss anything on the phone me and my husband through checkout .. nice room , great location but stop advertising your free breakfast. Its awful. Very small room and small food choices but would hurt to just put bacon out or sausage or scrambled eggs. There was some chicken sausage some weird egg mixture and some potatoes. The potatoes were awful. Nothing tasted good went down at 8:30 and a lot of stuff was already gone. Better off no breakfast!

First floor was very loud in the morning. Lots of door’s closing loudly.

The room was comfortable and quiet. The outside building & grounds were lovely and well-kept. The inside was poorly maintained & not cleaned well. The lobby had garbage juice tracked all the way through it after someone changed the entrance garbage can. The shower had peeling wall paper, and there was hair in the sink and shower. Many buttons/switches felt grimy, and there was visible dust & spider webs near the A/C unit. Staff was friendly enough but seemed to be on auto-pilot with their canned speeches.

The room was comfortable and quiet. The outside building & grounds were lovely and well-kept. The inside was poorly maintained & not cleaned well. The lobby had garbage juice tracked all the way through it after someone changed the entrance garbage can. The shower had peeling wall paper, and there was hair in the sink and shower. Many buttons/switches felt grimy, and there was visible dust & spider webs near the A/C unit. Staff was friendly enough but seemed to be on auto-pilot with their canned speeches.