Lousy hotel, horrible experience. A/c doesn’t work in the room. Water pressure and temperature zero. Smelly rooms. Never ever recommend anyone. Think before u book. Shame for Radisson Brand

Lousy hotel, horrible experience. A/c doesn’t work in the room. Water pressure and temperature zero. Smelly rooms. Never ever recommend anyone. Think before u book. Shame for Radisson Brand

Clean, comfortable, and nicely situated.

Clean, comfortable, and nicely situated.

Probably the worst hotel we have stayed in. Main issue was the cleanliness, hopefully i can add photos to this review to show the state on the Bedding, looked like the sheets hadnt been washed since someone deficated on them!!! As for the smell in the room, what looked like someone died on the carpets and the food looking like it had been out for days! If we could have moved hotels that evening we would have, but it was late when we arrived. Staff response to the state of the rooms...."well it's one of our nicest rooms...." but it doesnt matter if its so dirty! Anyway, we checked out the next day rather than staying for the 3 nights booked. The general manager said "he understood and that we should apply for the refund of the 2 unused nights through Expedia and that he would sort it out at his end. The team at Expedia were very helpful but guess what, refund rejected. Having now tried twice to contact Radisson directly with no response we decided to do this review. Having had an amazing stay at the Radisson Red in Cape Town recently, it is not the chain, but i think a management change in Kandy would help! One final word of warning, the TukTuk driver in the smart white outfit who hangs around the hotel and is friends with the luggage guy at the hotel should be barred. He is aggressive, threatens you when you just want to walk to the Lake, threatens taxi drivers! Beware. I dont like giving these kinds of reviews but needs doing to save other travellers.

Probably the worst hotel we have stayed in. Main issue was the cleanliness, hopefully i can add photos to this review to show the state on the Bedding, looked like the sheets hadnt been washed since someone deficated on them!!! As for the smell in the room, what looked like someone died on the carpets and the food looking like it had been out for days! If we could have moved hotels that evening we would have, but it was late when we arrived. Staff response to the state of the rooms...."well it's one of our nicest rooms...." but it doesnt matter if its so dirty! Anyway, we checked out the next day rather than staying for the 3 nights booked. The general manager said "he understood and that we should apply for the refund of the 2 unused nights through Expedia and that he would sort it out at his end. The team at Expedia were very helpful but guess what, refund rejected. Having now tried twice to contact Radisson directly with no response we decided to do this review. Having had an amazing stay at the Radisson Red in Cape Town recently, it is not the chain, but i think a management change in Kandy would help! One final word of warning, the TukTuk driver in the smart white outfit who hangs around the hotel and is friends with the luggage guy at the hotel should be barred. He is aggressive, threatens you when you just want to walk to the Lake, threatens taxi drivers! Beware. I dont like giving these kinds of reviews but needs doing to save other travellers.

A beautiful hotel overlooking the city and lake in Kandy. Has everything you need for a comfortable stay. A nice rooftop bar to relax before a peaceful quiet sleep.

A beautiful hotel overlooking the city and lake in Kandy. Has everything you need for a comfortable stay. A nice rooftop bar to relax before a peaceful quiet sleep.

Rooms smells very bad, food is not worth for the price you paid, towels and bed seats are not clean house keeping is not done there job, we end up fixing the shower faucets,air condition was in repairs.

Rooms smells very bad, food is not worth for the price you paid, towels and bed seats are not clean house keeping is not done there job, we end up fixing the shower faucets,air condition was in repairs.

Staff was quick with check in. Room was very comfortable with a good view.

Staff was quick with check in. Room was very comfortable with a good view.

We enjoyed our stay here. The only thing that was disappointing was… I thought breakfast was included. It wasn’t until I went to check out that I found out it wasn’t when an additional $30.00 USD was charged to my credit card.

We enjoyed our stay here. The only thing that was disappointing was… I thought breakfast was included. It wasn’t until I went to check out that I found out it wasn’t when an additional $30.00 USD was charged to my credit card.

Great location overlooking the lake in Kandy, with views of the Tooth Temple. Extremely comfortable room. Rooftop bar and pool were wonderful. We were excellently looked after by the team at the Radisson and would highly recommend this accommodation.

Great location overlooking the lake in Kandy, with views of the Tooth Temple. Extremely comfortable room. Rooftop bar and pool were wonderful. We were excellently looked after by the team at the Radisson and would highly recommend this accommodation.

As with so many places, it is greatly about the service. The front desk staff was wonderful, even the bellman was enthusiastic and helpful Thebreakfast buffet was varied and having a coffee machine with multiple choices of beverages was efficient and moved the lines along. The table outside were nice but could have had some kind of shade cover in place. The sunrise from my fifth floor balcony was breathtaking.

As with so many places, it is greatly about the service. The front desk staff was wonderful, even the bellman was enthusiastic and helpful Thebreakfast buffet was varied and having a coffee machine with multiple choices of beverages was efficient and moved the lines along. The table outside were nice but could have had some kind of shade cover in place. The sunrise from my fifth floor balcony was breathtaking.

Nothing really unique about this hotel. No welcome drink or warm towel, no attention after checkin. Dining room opened for dinner at 7pm, far too late for tired and hungry travellers

Nothing really unique about this hotel. No welcome drink or warm towel, no attention after checkin. Dining room opened for dinner at 7pm, far too late for tired and hungry travellers

So I am high level elite status with both Marriott and IHG over a long period, so mostly stay within those hotel groups across the globe given both the perks and the rewards bookings with points. Kandy did not have that option, and with a 1.5yo baby didn't feel adventurous enough to try a boutique unknown brand (even with good reviews), so we chose this Radisson as a known 'brand'. It had been 11 years since we last stayed at a Radisson anywhere and that was Puerto Rico. For reference also this was a personal trip to Kochi in Kerala with my spouse and 1.5yo child and overall our first trip to Sri Lanka and Kandy specifically. We stayed for 2 nights and booked a suite room overlooking the beautiful Kandy Lake, and also included the breakfast option (which was a buffet). Overall, like mostly everywhere in Sri Lanka, the service was excellent throughout the hotel from check-in to housekeeping to breakfast and rooftop servers and concierge. Everyone did their best to try and help out, and were attentive to our baby. The room while not massive for a suite, still had 2 main rooms, purely a stand-in shower, a large balcony overlooking the lake . And because we were in the corner we got a city view as well as some of major sights like Sawtooth Buddhist temple with its gold roof. It was modern, and they well provided for our baby with extra garbage bags, crib, etc. The breakfast had very good Sri Lankan food, as well as some western options. Hoppers on demand are always a highlight.

So I am high level elite status with both Marriott and IHG over a long period, so mostly stay within those hotel groups across the globe given both the perks and the rewards bookings with points. Kandy did not have that option, and with a 1.5yo baby didn't feel adventurous enough to try a boutique unknown brand (even with good reviews), so we chose this Radisson as a known 'brand'. It had been 11 years since we last stayed at a Radisson anywhere and that was Puerto Rico. For reference also this was a personal trip to Kochi in Kerala with my spouse and 1.5yo child and overall our first trip to Sri Lanka and Kandy specifically. We stayed for 2 nights and booked a suite room overlooking the beautiful Kandy Lake, and also included the breakfast option (which was a buffet). Overall, like mostly everywhere in Sri Lanka, the service was excellent throughout the hotel from check-in to housekeeping to breakfast and rooftop servers and concierge. Everyone did their best to try and help out, and were attentive to our baby. The room while not massive for a suite, still had 2 main rooms, purely a stand-in shower, a large balcony overlooking the lake . And because we were in the corner we got a city view as well as some of major sights like Sawtooth Buddhist temple with its gold roof. It was modern, and they well provided for our baby with extra garbage bags, crib, etc. The breakfast had very good Sri Lankan food, as well as some western options. Hoppers on demand are always a highlight.

Very nice hotel, staff, location and service. Got a room upgrade as well. Thank you for hosting us!

Very nice hotel, staff, location and service. Got a room upgrade as well. Thank you for hosting us!

Old hotel, beds & shower good but nothing special. Just for staying over it is fine and good located to explore Kandy.

Old hotel, beds & shower good but nothing special. Just for staying over it is fine and good located to explore Kandy.

Nice location

Nice location

Rooms were clean and what you would expect from Radisson. The rooftop pool was great.

Rooms were clean and what you would expect from Radisson. The rooftop pool was great.

Located by the river and a bit up the hill, which is very nice and convenient. Great hotel and very friendly staff + nice suite for a good price.

Located by the river and a bit up the hill, which is very nice and convenient. Great hotel and very friendly staff + nice suite for a good price.