We got there a little before 3 PM. There was NO reception. The whole thing was closed. We were lucky the nice maids helped us get our luggage in and let us use the restrooms. Management is TERRIBLE. Maids who also do the breakfast service were VERY helpful through all our stay. Breakfast was ok. Heating was terrible. It was 15 degrees outside and we barely got heating. Wifi was sketchy. We had to change rooms. We ended up in a room with just a tub. No shower.

Staff was so nice especially breakfast ladies! Thanks for your charger socket🙏🙏

Staff was so nice especially breakfast ladies! Thanks for your charger socket🙏🙏

Room a bit dated, however all clean and comfortable . This is a sister hotel to the Arundel 10 mins walk up the road. The reception has limited opening times but this wasn’t a problem as the staff at the Arundel were very accommodating especially as I was early for check in. All in all good.

Room a bit dated, however all clean and comfortable . This is a sister hotel to the Arundel 10 mins walk up the road. The reception has limited opening times but this wasn’t a problem as the staff at the Arundel were very accommodating especially as I was early for check in. All in all good.

The only thing that saved it from 1 star was friendly team of housekeepers who did what they could and a good breakfast. The hotel is owned and managed by Arundel house down the road and is due to be redeveloped and it shows . Highlights include being put in the top floor and being refused a move when we had a baby despite there being ground floor rooms available, a TV that didn't get signal for the majority of the channels, the overhead shower didn't work because of low water pressure, a management team that is only on premise 1pm-9pm in theory but they closed the reception early when I went to use them, a refusal for change the mugs in our room for clean ones during a 3 night stay. And pre check-in the reception team don't respond to messages in that hotel.com app (except from an attempt to charge 18gbp a day for parking when it's listed as free)

The only thing that saved it from 1 star was friendly team of housekeepers who did what they could and a good breakfast. The hotel is owned and managed by Arundel house down the road and is due to be redeveloped and it shows . Highlights include being put in the top floor and being refused a move when we had a baby despite there being ground floor rooms available, a TV that didn't get signal for the majority of the channels, the overhead shower didn't work because of low water pressure, a management team that is only on premise 1pm-9pm in theory but they closed the reception early when I went to use them, a refusal for change the mugs in our room for clean ones during a 3 night stay. And pre check-in the reception team don't respond to messages in that hotel.com app (except from an attempt to charge 18gbp a day for parking when it's listed as free)

We had a lovely stay at this hotel, great breakfast, great location walkable to get to river and city centre. Clean room, nice comfy bed and quiet location. The hotel itself could benefit from a little refurbishment but it didn’t affect our stay.

Comfortable room. It was on the top floor and it was a lot of stairs. Beds and room was comfy. Bathroom plumbing was useless flushing required several goes. Breakfast was great. Parking convenient staff nice and friendly and the location walking distance to most things. We will stay there again but on a lower floor not the top floor 😎

Comfortable room. It was on the top floor and it was a lot of stairs. Beds and room was comfy. Bathroom plumbing was useless flushing required several goes. Breakfast was great. Parking convenient staff nice and friendly and the location walking distance to most things. We will stay there again but on a lower floor not the top floor 😎

The downstairs reception and breakfast room were upsated and very clean. Unfortunately the room i stayed in, although very comfortable was in need of updating. There was a sign showing plans for a new hotel on the site as the current building is very old. Staff were lovely and very helpful.

The downstairs reception and breakfast room were upsated and very clean. Unfortunately the room i stayed in, although very comfortable was in need of updating. There was a sign showing plans for a new hotel on the site as the current building is very old. Staff were lovely and very helpful.

There was no front desk reception at the Ashley Inn and we did not receive and email with instructions where to collect our keys until the next morning. Fortunately, there was a speaker system, but it was terribly difficult to understand due to the static. The beds were acceptable and the space was adequate. Unfortunately, the toilet did not flush properly so we had to pour water into the bowl and force a flush. The breakfast was quite nice and the staff serving were lovely.

There was no front desk reception at the Ashley Inn and we did not receive and email with instructions where to collect our keys until the next morning. Fortunately, there was a speaker system, but it was terribly difficult to understand due to the static. The beds were acceptable and the space was adequate. Unfortunately, the toilet did not flush properly so we had to pour water into the bowl and force a flush. The breakfast was quite nice and the staff serving were lovely.

Limited registration hours although you can communicate with its sister hotel Arundel House through the doorbell. No concierge, no baggage storage; no lifts and narrow stairways. It looks like it is being updated, but room 4 was dated (although furnishings in good condition) and clean (but the tiny shower stall needs a deep cleaning). Free parking, although I’m not sure if there is enough for everyone if the house is full. Like any old house, lots of creaking sounds from other guests. Great location for walking through Cambridge - close to several nice pubs. Breakfast was outstanding with great service from the staff - pretty much a fully cooked hot English breakfast plus extras like yogurt.

Limited registration hours although you can communicate with its sister hotel Arundel House through the doorbell. No concierge, no baggage storage; no lifts and narrow stairways. It looks like it is being updated, but room 4 was dated (although furnishings in good condition) and clean (but the tiny shower stall needs a deep cleaning). Free parking, although I’m not sure if there is enough for everyone if the house is full. Like any old house, lots of creaking sounds from other guests. Great location for walking through Cambridge - close to several nice pubs. Breakfast was outstanding with great service from the staff - pretty much a fully cooked hot English breakfast plus extras like yogurt.

Old, dirty bath, loud - all neighbours, the entrance fresh air for bath is sounding like a tractor Old dirty furniture All us nit up to date, at least 40 yesrs old Hair dryer is ridiculous, only working gor a minute or two

Old, dirty bath, loud - all neighbours, the entrance fresh air for bath is sounding like a tractor Old dirty furniture All us nit up to date, at least 40 yesrs old Hair dryer is ridiculous, only working gor a minute or two

Non working shower, unhelpful staff except for a couple, tv on wall at side of bed, dated decor, unable to speak to manager very run down accommodation

The double room had plenty of drawers and a wardrobe. It was spacious. Room was clean and bed comfortable. Breakfast was full English with plenty of options. The only down side was the shower could have done with an upgrade.

Non working shower, unhelpful staff except for a couple, tv on wall at side of bed, dated decor, unable to speak to manager very run down accommodation

The double room had plenty of drawers and a wardrobe. It was spacious. Room was clean and bed comfortable. Breakfast was full English with plenty of options. The only down side was the shower could have done with an upgrade.

money was taken from my credit card and the hotel did not give me a room although I had a valid confirmation. No refund and no sign of compensation. One of the most horrible experiences I have ever had. I am surprised this can still happen in 2024.

money was taken from my credit card and the hotel did not give me a room although I had a valid confirmation. No refund and no sign of compensation. One of the most horrible experiences I have ever had. I am surprised this can still happen in 2024.

This hotel should unlisted from Expedia, the hotel smell bad, the bed was terrible, no shower in the room.

This hotel should unlisted from Expedia, the hotel smell bad, the bed was terrible, no shower in the room.

The hotel is in a good location, easy walk into Cambridge. Good parking. We were in room 3 and yes, you can hear the front door closing so maybe a quiet closing mechanism on the door would be useful but also other guests being considerate if coming in late at night/early morning would be nice! The room needed a little updating and a hoover and maybe soundproofing but we slept well. Breakfast was good, the staff were lovely. We were asked at breakfast if we wanted our room serviced as it stated in the room that due to staff shortages this couldn’t be guaranteed. A planned extension is advertised outside the hotel, hopefully they’ll have more staff if this goes ahead to have a full time reception and cleaning team.

The hotel is in a good location, easy walk into Cambridge. Good parking. We were in room 3 and yes, you can hear the front door closing so maybe a quiet closing mechanism on the door would be useful but also other guests being considerate if coming in late at night/early morning would be nice! The room needed a little updating and a hoover and maybe soundproofing but we slept well. Breakfast was good, the staff were lovely. We were asked at breakfast if we wanted our room serviced as it stated in the room that due to staff shortages this couldn’t be guaranteed. A planned extension is advertised outside the hotel, hopefully they’ll have more staff if this goes ahead to have a full time reception and cleaning team.

Was ideal for short stay in Cambridge. Booked for graduation stay. Had to collect key from another hotel which was a drive away so not very convenient. Room was very hot no air conditioning or fan and noisy road if windows opened. Good to have separate toilet and bathroom in our family room. Good car parking. Difficult to navigate once inside. Great breakfast.

Was ideal for short stay in Cambridge. Booked for graduation stay. Had to collect key from another hotel which was a drive away so not very convenient. Room was very hot no air conditioning or fan and noisy road if windows opened. Good to have separate toilet and bathroom in our family room. Good car parking. Difficult to navigate once inside. Great breakfast.

No problems lovely stay

No problems lovely stay