excellent

excellent

The hotel is great, but the pillows and cover are not comfortable enough

The hotel is great, but the pillows and cover are not comfortable enough

The room is quite new and clean. Breakfast is delicious and provides a variety of choices. Many restaurants and shops nearby. If more hooks and towel rack can be provided in the bathroom, it will be perfect.

The room is quite new and clean. Breakfast is delicious and provides a variety of choices. Many restaurants and shops nearby. If more hooks and towel rack can be provided in the bathroom, it will be perfect.

The room is comfortable and the staff is so kind to help us if we meet any problem.

The room is comfortable and the staff is so kind to help us if we meet any problem.

very nice hotel

very nice hotel

The breakfast is very delicious and healthy. Great location, it is very close to two JR stations Hakata and Gion station.

The breakfast is very delicious and healthy. Great location, it is very close to two JR stations Hakata and Gion station.

very nice hotel

The staff was professional and the stay was enjoyable

The staff was professional and the stay was enjoyable

Excellent room for 4 people to stay. Good quality service as well.

Excellent room for 4 people to stay. Good quality service as well.

the hotel is clean and the staffs are very helpful with excellent service. convenience location, room is clean and big enought.

the hotel is clean and the staffs are very helpful with excellent service. convenience location, room is clean and big enought.

Very good location

Very good location

Very clean and well maintained hotel. No complains about everything. Location is convenient and there’s 2 convenient stores just beside the hotel.

Very clean and well maintained hotel. No complains about everything. Location is convenient and there’s 2 convenient stores just beside the hotel.

3 minutes walking to Gion station. Check in at 2/F. Pick up tea bags, sanitary stuff at reception area. 10 minutes walking to Canal City and Riverside food stalls. 15 minutes walking to Hakata station. Twin bed room size is not big but enough. Appreciate the sizable bathroom with seperate bathtub and shower.

3 minutes walking to Gion station. Check in at 2/F. Pick up tea bags, sanitary stuff at reception area. 10 minutes walking to Canal City and Riverside food stalls. 15 minutes walking to Hakata station. Twin bed room size is not big but enough. Appreciate the sizable bathroom with seperate bathtub and shower.

The room and the checking in process was perfectly fine. There were amenities available at the reception for people to pick up which was a nice touch. Location was ideal. The downsides were that I had messaged the hotel a number of times prior to checking in about having my luggage sent to them from Kyoto and heard nothing back. When I asked reception to help me book a taxi to take me to Hakata International Port, they tried 2 numbers and was unsuccessful so told me to find one myself, not the customer service I was expecting for a hotel where it seemed to pride itself on providing excellent service.

The room and the checking in process was perfectly fine. There were amenities available at the reception for people to pick up which was a nice touch. Location was ideal. The downsides were that I had messaged the hotel a number of times prior to checking in about having my luggage sent to them from Kyoto and heard nothing back. When I asked reception to help me book a taxi to take me to Hakata International Port, they tried 2 numbers and was unsuccessful so told me to find one myself, not the customer service I was expecting for a hotel where it seemed to pride itself on providing excellent service.

Room was toooo small. Customer service was quite curt and minimal, we were actually pointed to a vending machine to process our own payment. At arrival time, housekeeping was in full swing and aisle to room was cluttered with trash, vacuums and housekeeping gear. Not the best nor friendliest welcome, and front desk “couldn’t find any reservation under [my] name.” Not what you want to hear when traveling to a foreign country.

Room was toooo small. Customer service was quite curt and minimal, we were actually pointed to a vending machine to process our own payment. At arrival time, housekeeping was in full swing and aisle to room was cluttered with trash, vacuums and housekeeping gear. Not the best nor friendliest welcome, and front desk “couldn’t find any reservation under [my] name.” Not what you want to hear when traveling to a foreign country.

Convenient location. Just a few minutes walk from Gion station. Spacious room which was very clean. Staff were nice and helpful. Various style of restaurants in nearby.

Convenient location. Just a few minutes walk from Gion station. Spacious room which was very clean. Staff were nice and helpful. Various style of restaurants in nearby.

I had stayed with two kids for 2 nights. The room itself was not too big, but two double beds were big enough considering it was difficult to find out a hotel for 2 adults and 2 kids in big Japanese cities like Fukuoka. All staffs were kind and professional. Probably I will stay at the same hotel if I visit Fukuoka.