At first I thought the new rules were a little too much. For the pool towels, for the gym, etc. but by the second day I got used to and everything was just great. House keeping is the best I had experienced! Loved the details and kindness

Clean pools

Clean pools

Excellent

Excellent

Great swimming pools, gym, very friendly and helpful staff, large room with opening windows and good air conditioning

Big swimming pools; opening windows in room; friendly and helpful staff; shade around pool; comfortable large room

Big swimming pools; opening windows in room; friendly and helpful staff; shade around pool; comfortable large room

The place is dirty, very old and run down. The A/C in the room did NOT work. Colima is a hot humid tropical state so you can imagine that it was a horrible night. They have extremely old furniture, very uncomfortable pillows and mattresses. Extremely noisy. Just a very old creepy feeling hotel due to lack of maintenance and remodeling. They charge expensive for a very poor quality hotel.

The place is dirty, very old and run down. The A/C in the room did NOT work. Colima is a hot humid tropical state so you can imagine that it was a horrible night. They have extremely old furniture, very uncomfortable pillows and mattresses. Extremely noisy. Just a very old creepy feeling hotel due to lack of maintenance and remodeling. They charge expensive for a very poor quality hotel.

Pools and activities offered are fantastic! they also provided us with a free pass to their adjoining gym. Their equipment and facilities are the best.

Pools and activities offered are fantastic! they also provided us with a free pass to their adjoining gym. Their equipment and facilities are the best.

All good

All good

more cloth storage. deferent furniture

more cloth storage. deferent furniture

The property is old, we have problems with the Internet and you cannot make local calls from your room, you have to go to the Front Office to be able to make a call even if it is a local call. The restaurant is in terrible condition, we only ordered lunch once and it took more than two hours to deliver it.

The property is old, we have problems with the Internet and you cannot make local calls from your room, you have to go to the Front Office to be able to make a call even if it is a local call. The restaurant is in terrible condition, we only ordered lunch once and it took more than two hours to deliver it.

Great hotel and very convenient

I loved everything about this beautiful hotel. The staff and everyone were so nice. The rooms were clean and the whole property was well kept. I felt safe and well taken care of during my stay.

I loved everything about this beautiful hotel. The staff and everyone were so nice. The rooms were clean and the whole property was well kept. I felt safe and well taken care of during my stay.

A

A

When we arrived at 7 pm it is as we had not made any Booking..took them 30 min to give us the worst possible room at the very end of the parking lot (as we requested downstair my wife being slightly handicapped) This section looking abandoned, there was no lights in the lobby leading to the room, we had only one access electronic card.. so no cooling of room when we returned after " dinner" Bathroom terrible, no shower head support at normal height..only one small lavabo no place to guard toiletries etc.. Toilet was exceptionally low No handy extension to charge telephone , the only we found at floor level, going extinct when lights off..we woke up with empty batteries on our phones No handicap access to the restaurant, etc... in addition we were overcharged for two rooms we paid total of MX 3360 equivalent to US203.63 (rate 16.50) instead of confirmed rate of $190.44 This hotel is definitively not worth that price !!!! especially since the reception was making the least possible effort....FYI i come to this hotel since the earlier 1970 and speak perfect Spanish, so it was not a question of miscommunication. Sincerely Guy Posschelle A refund seems apprpriate .

When we arrived at 7 pm it is as we had not made any Booking..took them 30 min to give us the worst possible room at the very end of the parking lot (as we requested downstair my wife being slightly handicapped) This section looking abandoned, there was no lights in the lobby leading to the room, we had only one access electronic card.. so no cooling of room when we returned after " dinner" Bathroom terrible, no shower head support at normal height..only one small lavabo no place to guard toiletries etc.. Toilet was exceptionally low No handy extension to charge telephone , the only we found at floor level, going extinct when lights off..we woke up with empty batteries on our phones No handicap access to the restaurant, etc... in addition we were overcharged for two rooms we paid total of MX 3360 equivalent to US203.63 (rate 16.50) instead of confirmed rate of $190.44 This hotel is definitively not worth that price !!!! especially since the reception was making the least possible effort....FYI i come to this hotel since the earlier 1970 and speak perfect Spanish, so it was not a question of miscommunication. Sincerely Guy Posschelle A refund seems apprpriate .

The staff is excellent, very helpful.

The staff is excellent, very helpful.

Thxs

Thxs

Nice property! Relaxing by the pool was great and also the fact the staff is nice and restaurant is open from breakfast to late dinner

Nice property! Relaxing by the pool was great and also the fact the staff is nice and restaurant is open from breakfast to late dinner

This was our first time to the hotel. The pool is amazing! The restaurant had a variety of options to choose from. Getting transportation to the city center was really easy. The staff was very helpful and friendly, we will definitely stay here again.