Great hotel, plenty of parking, staff was friendly. The room was clean and comfortable except for the pillows. No other complaints and I would stay here again.

Great hotel, plenty of parking, staff was friendly. The room was clean and comfortable except for the pillows. No other complaints and I would stay here again.

Pool and hot tub had too much chlorine in it

Pool and hot tub had too much chlorine in it

Very clean

Very clean

Nice room with sitting area. Clean and comfortable. Hotel is located in a quiet and safe area.

Nice room with sitting area. Clean and comfortable. Hotel is located in a quiet and safe area.

Good, standard, no frills place. Our room was clean and parking was easy. Only downside was breakfast was very mediocre and crowded. However, the workers did a great job of keeping everything stocked. . So no problem with that. We were there over Labor Day weekend so maybe crowds were bigger than normal.

Good, standard, no frills place. Our room was clean and parking was easy. Only downside was breakfast was very mediocre and crowded. However, the workers did a great job of keeping everything stocked. . So no problem with that. We were there over Labor Day weekend so maybe crowds were bigger than normal.

The staff was very friendly and the hotel was in convenient location.

Clean and good value.

Very pleased with our stay! Close to attractions. Just a hop, skip and jump from downtown.

Very pleased with our stay! Close to attractions. Just a hop, skip and jump from downtown.

The check-in process was great, and we felt welcomed. As soon as we got to the room, we found a used floss pick on the chair that was at the desk, which was disgusting. We were told at check-in that housekeeping would not clean our rooms during our stay, but we could ask for more towels if needed. As a family of 4, we definitely needed more towels and they were supplied without any issue. However, by night 3, we definitely needed the trash bins emptied. Everyone was super nice except for the lady working the front desk on Sunday evening. We went down to ask for 2 extra blankets. She asked how many nights we had been there. She then asked what our room number was. She asked if we had opened the sofa bed because the bed was made and we didn’t need more blankets. She asked why we needed blankets. I told her we were cold. She then said she’d see if she could find us 1, but we couldn’t have 2. I get that sometimes there is a shortage of blankets. If she’d have simply said that, we would have understood. But to grill us about needing blankets in a room we are paying to stay in is unacceptable.

The check-in process was great, and we felt welcomed. As soon as we got to the room, we found a used floss pick on the chair that was at the desk, which was disgusting. We were told at check-in that housekeeping would not clean our rooms during our stay, but we could ask for more towels if needed. As a family of 4, we definitely needed more towels and they were supplied without any issue. However, by night 3, we definitely needed the trash bins emptied. Everyone was super nice except for the lady working the front desk on Sunday evening. We went down to ask for 2 extra blankets. She asked how many nights we had been there. She then asked what our room number was. She asked if we had opened the sofa bed because the bed was made and we didn’t need more blankets. She asked why we needed blankets. I told her we were cold. She then said she’d see if she could find us 1, but we couldn’t have 2. I get that sometimes there is a shortage of blankets. If she’d have simply said that, we would have understood. But to grill us about needing blankets in a room we are paying to stay in is unacceptable.

Very nice people! Great place

Very nice people! Great place

Great place to have some quiet time

Great place to have some quiet time

Pleasant

Pleasant

It was a very nice room. We were upgraded when we got there.

It was a very nice room. We were upgraded when we got there.

Overall was one of the best hotels we have stayed at!! Was very clean & the employees were grade A!!

Overall was one of the best hotels we have stayed at!! Was very clean & the employees were grade A!!

The staff was very friendly, the Hotel was clean and close to all the stores and restaurants that i needed to go to. On my next trip to Hot Springs, i will be going back there.

The staff was very friendly, the Hotel was clean and close to all the stores and restaurants that i needed to go to. On my next trip to Hot Springs, i will be going back there.

Pool had so much chemical it hurt to breathe in the enclosed pool area. Breakfast was in horrible disarray and cleanliness. Bed was substandard as well as personal care amenities were few. Will not stay again when I can stay at a compatibility priced facility literally down the road that has gave us a much more grand experience.

Pool had so much chemical it hurt to breathe in the enclosed pool area. Breakfast was in horrible disarray and cleanliness. Bed was substandard as well as personal care amenities were few. Will not stay again when I can stay at a compatibility priced facility literally down the road that has gave us a much more grand experience.

No, problems. Room was clean and spacious. Pool was a bit disappointing for the kids as the chemicals were out of whack, but over all a good experience.

No, problems. Room was clean and spacious. Pool was a bit disappointing for the kids as the chemicals were out of whack, but over all a good experience.