My stay was during the Florida hurricane. Most everything was fine however only a couple of the restaurants were open and the ones that were open were overly packed. Had to use Uber eats. They were faster than waiting for a table.

My stay was during the Florida hurricane. Most everything was fine however only a couple of the restaurants were open and the ones that were open were overly packed. Had to use Uber eats. They were faster than waiting for a table.

We have stayed at this hotel a number of times. With a family member with severe allergies, we always use the pure rooms (it is the reason we stay her). During our recent stay, we were evacuated from our home due to the hurricane. The good things: The hotel staff (with exception to two...see below) went above and beyond making it pleasant for everyone under a difficult situation. I have never seen so many dogs (we had ours also) and people, all hanging out together making the best of the situation. The staff worked hard, the hotel was clean and we enjoyed our stay....that is after we got to our room. Having booked a pure room again, and bringing our two dogs, I called and chatted to the staff at the hotel about reserving a room and about their hurricane protocol. It all seemed good. When we arrived to check in, we had the most unpleasant staff member imaginable, who checked us in and when I confirmed our pure room, he told me he couldn't give me a pure room due to our dogs (he said no dogs on the 14th floor). He happily took my money (the pure room cost more than the regular room), and downgraded us. When I mentioned we had stayed a number of times before with our dogs in the same room, he vanished to get the front desk manager. He argued the same, then eventually checked us in to the right room (the pure room). Guess what, I counted at least 10 dogs on the 14th in our hallway! When I checked out, the same guy tried to charge me for someone else's meal. How unpleasant!

A few different things. First, they don’t tell you there is a $125 PER DAY! security deposit on top of a $38 PER DAY SELF PARK FEE! 2nd they dont let you use the luggage carts. You have to let them take your luggage to your room for you and wait on THEM! now this hotel is $300 plus a night it’s sad that I almost paid more insecurity deposits and parking fees and it wasn’t even valet service then I did for my whole stay. with it being a Hilton and for what they charge I definitely expected a way nicer room and hotel experience. I will definitely be going next-door to the Waldorf Astoria next time.

A few different things. First, they don’t tell you there is a $125 PER DAY! security deposit on top of a $38 PER DAY SELF PARK FEE! 2nd they dont let you use the luggage carts. You have to let them take your luggage to your room for you and wait on THEM! now this hotel is $300 plus a night it’s sad that I almost paid more insecurity deposits and parking fees and it wasn’t even valet service then I did for my whole stay. with it being a Hilton and for what they charge I definitely expected a way nicer room and hotel experience. I will definitely be going next-door to the Waldorf Astoria next time.

It was a lovely resort. You need to get there early for the pool since there was so many families who reserve spots and are never seen there. And if you’re self parking, the machine doesn’t read your card so we got stuck there until an attendant came out. But overall, clean resort and would definitely stay again

It was a lovely resort. You need to get there early for the pool since there was so many families who reserve spots and are never seen there. And if you’re self parking, the machine doesn’t read your card so we got stuck there until an attendant came out. But overall, clean resort and would definitely stay again

Basic hotel and definitely not a five star hotel . I cannot realize why they assume that this hotel is a five star . No toiletries and amenities ! Indifferent staff . You have nowhere to park your car so you need to pay a fortune every day

Basic hotel and definitely not a five star hotel . I cannot realize why they assume that this hotel is a five star . No toiletries and amenities ! Indifferent staff . You have nowhere to park your car so you need to pay a fortune every day

Quick over tight trip to Disney. Hilton Bonnet Creek is our favorite place to stay. Super clean and love the pool.

Quick over tight trip to Disney. Hilton Bonnet Creek is our favorite place to stay. Super clean and love the pool.

The stay was overall very nice. The hot water stopped running after 1a. So taking a shower after a night out proved fruitless. Also, the lobby bar opened late and closed quite early for a Friday and Saturday evening. The outside experience was fun and the food was great - just minor issues.

We frequent this hotel and it is always great. We love the open lobby with bar and Starbucks cafe/market. Lots of different restaurant options on site. But the pool is what we love the most with the lazy river and poolside service. Our kids loved the DJ and requesting songs from him.

Excellent stay. Lazy river was so much fun for the kids. Movie night at the pool was also nice. Close to the Disney parks. Wish we could have stayed longer and explored more of the beautiful grounds.

We frequent this hotel and it is always great. We love the open lobby with bar and Starbucks cafe/market. Lots of different restaurant options on site. But the pool is what we love the most with the lazy river and poolside service. Our kids loved the DJ and requesting songs from him.

There is no windows that you can open so there is no fresh air

Quiet hotel. But watch for large conventions, it takes away from the ambience. Not a super family friendly hotel.

Everything was great! The associates at the front desk who helped me at check in and during my stay were amazing! However, the associates at the front desk the morning I checked out were not very nice at all and borderline rude. Otherwise, perfect stay!!

Everything was great! The associates at the front desk who helped me at check in and during my stay were amazing! However, the associates at the front desk the morning I checked out were not very nice at all and borderline rude. Otherwise, perfect stay!!

Great Hotel!

Great Hotel!

Meeting family at hotel, stayed 1 night. I knew I’d be paying top dollar for a disney property hotel. Pulled up and had a choice of $40 self park or $50 valet, I chose valet. Guy took my bags and said he’d give it to the bellman. $5 tip t

Meeting family at hotel, stayed 1 night. I knew I’d be paying top dollar for a disney property hotel. Pulled up and had a choice of $40 self park or $50 valet, I chose valet. Guy took my bags and said he’d give it to the bellman. $5 tip t

free shuttle bus, and excellent breakfast buffet

free shuttle bus, and excellent breakfast buffet

Everything was wonderful!

pool was great

pool was great

Our stay was amazing, the lazy river was a plus (although I wish we had more time to enjoy it) and they even have a water slide. The free shuttle ride to and from all the Disney parks was also great. We were the last one to get picked up from Disney Hollywood Studios and they called it a rescue pick up to ensure we got back safely to our hotel. The driver waited for us until all our parties were on board which I thought was another amazing thing. The hotel was very modern, beautiful and clean. My family and I would definitely come back and stay here again.

Our stay was amazing, the lazy river was a plus (although I wish we had more time to enjoy it) and they even have a water slide. The free shuttle ride to and from all the Disney parks was also great. We were the last one to get picked up from Disney Hollywood Studios and they called it a rescue pick up to ensure we got back safely to our hotel. The driver waited for us until all our parties were on board which I thought was another amazing thing. The hotel was very modern, beautiful and clean. My family and I would definitely come back and stay here again.

Been here twice loved it both times the pool The Lazy River the accommodations the room has always been top notch

Kids loved the lazy river pool & I loved how great the servers were around the pool