Really beautiful hotel with few amazing swimming pools, great restaurants and located close to the beach. Really friendly staff and very helpful receptionists. Excellent food served in every restaurant and great selection, including buffet. Hotel very clean and nice and spacious rooms. The only downside is that there is no parking and we had to park on the road about 10 minutes walking distance from the hotel. Some parking spaces on the road in front of the hotel but never available. During our stay majority of visitors were from Germany so Sun loungers were usually all reserved at early hours in the morning…very annoying. Also people smoking by the swimming pools even though they are non smoking areas. Designated smoking areas are available near every pool but some people are just ignorant, inconsiderate of others and rude!

Hotel was stunning and the service was first class. Room service & cleaning staff were around a few times each day making sure everything was up to standard and replenished. All of the pools were brilliant and not overly busy and there was enough entertainment through the day and at night to keep everyone happy.

Hotel was stunning and the service was first class. Room service & cleaning staff were around a few times each day making sure everything was up to standard and replenished. All of the pools were brilliant and not overly busy and there was enough entertainment through the day and at night to keep everyone happy.

Lovely hotel, in beautiful grounds. Lots to do. Walking distance to many bars and restaurants along the sea front. Only fault was rooms had a musky smell. Also we did have to move rooms because our first room was located next to a heavily planted bamboo area that the birds roosted in. The noise as sun rose in the morning was unreal. Moved to a room that was not near a heavily planted area and was fine.

Lovely hotel, in beautiful grounds. Lots to do. Walking distance to many bars and restaurants along the sea front. Only fault was rooms had a musky smell. Also we did have to move rooms because our first room was located next to a heavily planted bamboo area that the birds roosted in. The noise as sun rose in the morning was unreal. Moved to a room that was not near a heavily planted area and was fine.

Cannot fault this hotel 10/10 in every area

Cannot fault this hotel 10/10 in every area

The hotel is pretty outstanding visually. It really is like being transported to a tropical paradise.Great views and the size of the room was great. There was a really good pool for our toddler too. Great choice of food at the buffet. I was initially concerned about the price of drinks but they weren't too bad. We did also get water at breakfast and in the room with the Unique package. One of the toddler pools was not working and there were works going on during our stay The music at night from the bands/shows could be pretty loud and hard to sleep at times The British tv channels do not work, apparently this is a bigger problem than the hotel and not a big deal but it would have been good to have been informed about this at check in I was encouraged to check in in advance but I can't see how this saved any time upon arrival as I had to do it all again I'm listing all of these things although minor as these are the things that would make it an all round 5 star experience.

The hotel is pretty outstanding visually. It really is like being transported to a tropical paradise.Great views and the size of the room was great. There was a really good pool for our toddler too. Great choice of food at the buffet. I was initially concerned about the price of drinks but they weren't too bad. We did also get water at breakfast and in the room with the Unique package. One of the toddler pools was not working and there were works going on during our stay The music at night from the bands/shows could be pretty loud and hard to sleep at times The British tv channels do not work, apparently this is a bigger problem than the hotel and not a big deal but it would have been good to have been informed about this at check in I was encouraged to check in in advance but I can't see how this saved any time upon arrival as I had to do it all again I'm listing all of these things although minor as these are the things that would make it an all round 5 star experience.

Beautiful hotel. Lovely rooms. Staff friendly, welcoming and professional. Nice restaurants and beach around the area. Perfect for a relaxing break. Pool is so nice too. Enjoyed the food and drinks, there is a great selection. Would definitely go again

Beautiful hotel. Lovely rooms. Staff friendly, welcoming and professional. Nice restaurants and beach around the area. Perfect for a relaxing break. Pool is so nice too. Enjoyed the food and drinks, there is a great selection. Would definitely go again

Ok

Ok

Awful customer service- non-existent. Unhelpful reception staff and extremely rude upon check-in when we had an issue with our booking package. They asked for proof which we provided but said it was impossible to offer the rate at that price despite having the proof they asked for. Did not want to help or make us feel welcome in any way. Forced us to pay if we wanted the package (that we had already paid for) and said their sales team would be in until Monday so they can’t help (checked-in on Friday) and they IF we were correct they would refund us?! Would not recommend and would have preferred not to have stayed after that experience. An extremely commercial venue and expensive for what it is. A vast and soleless complex. An ok resort.

Awful customer service- non-existent. Unhelpful reception staff and extremely rude upon check-in when we had an issue with our booking package. They asked for proof which we provided but said it was impossible to offer the rate at that price despite having the proof they asked for. Did not want to help or make us feel welcome in any way. Forced us to pay if we wanted the package (that we had already paid for) and said their sales team would be in until Monday so they can’t help (checked-in on Friday) and they IF we were correct they would refund us?! Would not recommend and would have preferred not to have stayed after that experience. An extremely commercial venue and expensive for what it is. A vast and soleless complex. An ok resort.

Repeat visit - enjoyable family trip, with plenty of walking in the dunes.

Repeat visit - enjoyable family trip, with plenty of walking in the dunes.

Not many things to do in the resort

Not many things to do in the resort

The staff went out of their way to accommodate me after a missed flight. They did all they could to make my stay comfortable. The resort itself is one of the nicest I’ve stayed in. Huge rooms. Great breakfast. Highly recommend this place.

The staff went out of their way to accommodate me after a missed flight. They did all they could to make my stay comfortable. The resort itself is one of the nicest I’ve stayed in. Huge rooms. Great breakfast. Highly recommend this place.

The hotel with garden and pools is really nice, relaxing even a lot of families can have fun there too. The hotel is close to the dunes, maybe 10min relaxing walk. To the south outside you have a bit like shopping, restaurant and club area (sound) to the north is unbuilt area, just street. The rooms are big. Even standard double and really nice organized. But a little minus is, you can hear your loud neigbouhr besides and above. Maybe we just had some bad luck with them. 10 days of stay, the first 6 days it was super calm and then we heard timer ringing from beside, hard steps above us and loud expressions from the other side (double standard)

The hotel with garden and pools is really nice, relaxing even a lot of families can have fun there too. The hotel is close to the dunes, maybe 10min relaxing walk. To the south outside you have a bit like shopping, restaurant and club area (sound) to the north is unbuilt area, just street. The rooms are big. Even standard double and really nice organized. But a little minus is, you can hear your loud neigbouhr besides and above. Maybe we just had some bad luck with them. 10 days of stay, the first 6 days it was super calm and then we heard timer ringing from beside, hard steps above us and loud expressions from the other side (double standard)

Went with daughter hotel is lovely we thought the nicest in keeping with local area , breakfast was excellent, I don’t like buffet dinners so we ate out each evening

Went with daughter hotel is lovely we thought the nicest in keeping with local area , breakfast was excellent, I don’t like buffet dinners so we ate out each evening

Surprised by the quality of this hotel compared to what was advertised online. Had to queue a number of times in order to check in when I arrived. Also communal areas are a bit tired compared to online pictures. Things like beach towel swap only being available from 10-12pm didn’t feel very 5*

Surprised by the quality of this hotel compared to what was advertised online. Had to queue a number of times in order to check in when I arrived. Also communal areas are a bit tired compared to online pictures. Things like beach towel swap only being available from 10-12pm didn’t feel very 5*

Two comments- towels on sunbeds early morning and no one using them. I suggest you stop that for your non-Unique staying guests. Have an adults only pool.

Two comments- towels on sunbeds early morning and no one using them. I suggest you stop that for your non-Unique staying guests. Have an adults only pool.

Nice hotel, staff good with kids. But the food(in the whole mas palomas inkl the hotel is terrible) get the food part good - the ratings will be better. Expected a lot more for the price I paid

Nice hotel, staff good with kids. But the food(in the whole mas palomas inkl the hotel is terrible) get the food part good - the ratings will be better. Expected a lot more for the price I paid

Hotel is fantastic, amazing pools, our room which was a junior suite overlooked the bars below and they played music until 3am...they offered to move our room the next day, staff were great.