The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.

The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.

Room I paid for was given to someone else. Then they wanted to put me in a smaller room that I did not pay for and not give me a refund for the difference. We went to see the room and it smelled horrible like bleach. I chose not to stay there and wanted a refund which I did not get. The man at the front desk was also sick coughing and sneezing all over the place . It was such a bad experience would not recommend this place to anyone.

Room I paid for was given to someone else. Then they wanted to put me in a smaller room that I did not pay for and not give me a refund for the difference. We went to see the room and it smelled horrible like bleach. I chose not to stay there and wanted a refund which I did not get. The man at the front desk was also sick coughing and sneezing all over the place . It was such a bad experience would not recommend this place to anyone.

It is unique, so nice plce if you want to stay in Cuenca, near to every thing

It is unique, so nice plce if you want to stay in Cuenca, near to every thing

Good sized room. Friendly reception. Good shower and hot water. Clean and reasonably comfortable. The WiFi is pre-jurassic speed with tendencies to fall out for shorter periods. The TV had 20 channels on them, all local TV, bad quality signal. The breakfast was different every day. Half service, you had to grab coffee, cutlery and fruits/juice from the bar - which was fine enough. The plate you received every day was a hot meal. Two of the days we did not eat the breakfast. Hot potatoes and chicken on bones at breakfast was not our cup of tea. Coffee was decent, and available during the day aswell. There does not seem to be any regulations regarding noise in the hotel. A couple had their children with them in the room, let them out to run and scream hysterically in the hallways after 12pm. No personal said anything to the parents, who did not understand that their children should not scream and run around the hotel at night. The location of the hotel is good, and the price is somewhat fair - but the things above have to be considered when choosing this hotel.

Good sized room. Friendly reception. Good shower and hot water. Clean and reasonably comfortable. The WiFi is pre-jurassic speed with tendencies to fall out for shorter periods. The TV had 20 channels on them, all local TV, bad quality signal. The breakfast was different every day. Half service, you had to grab coffee, cutlery and fruits/juice from the bar - which was fine enough. The plate you received every day was a hot meal. Two of the days we did not eat the breakfast. Hot potatoes and chicken on bones at breakfast was not our cup of tea. Coffee was decent, and available during the day aswell. There does not seem to be any regulations regarding noise in the hotel. A couple had their children with them in the room, let them out to run and scream hysterically in the hallways after 12pm. No personal said anything to the parents, who did not understand that their children should not scream and run around the hotel at night. The location of the hotel is good, and the price is somewhat fair - but the things above have to be considered when choosing this hotel.

convenient location, close to tram which provides easy airport access. Affordable rate

convenient location, close to tram which provides easy airport access. Affordable rate

Everything was perfect!!

Everything was perfect!!

We checked in late, Front Desk employee Edgar was very helpful, and the place was quite and close to va all services

We checked in late, Front Desk employee Edgar was very helpful, and the place was quite and close to va all services

Everything is close to the hotel, and can walk around there. especially the Mercado 9 de octubre where you ca get fresh fruit and food.

Everything is close to the hotel, and can walk around there. especially the Mercado 9 de octubre where you ca get fresh fruit and food.

All good

Very nice hotel, good location. Hot water is not very hot.

The staff was very friendly. Good breakfast. Great location!

Not a bad hotel! Clean and nice! Parking was an issue but staff were helpful

Terrible service, terrible property terrible location. Gives the city of Cuenca a bad name. Bottom line, you get what you pay for. Beware of hotels in the country. They say 4-star but they are really -4. Research the area as well as hotel accommodations before booking.

Terrible service, terrible property terrible location. Gives the city of Cuenca a bad name. Bottom line, you get what you pay for. Beware of hotels in the country. They say 4-star but they are really -4. Research the area as well as hotel accommodations before booking.

Amazing staff. So close to everything. A place you can really trust. Great service with it every penny.

Amazing staff. So close to everything. A place you can really trust. Great service with it every penny.

Nice hotel, close to the bus terminal and in the historical center. They charge you extra 10% if you pay with card

Nice hotel, close to the bus terminal and in the historical center. They charge you extra 10% if you pay with card

I had an excellent experience at this hotel. It is conveniently located with bright, spacious rooms. Very comfortable bedding. Delicious breakfasts. And, unfortunately, I experienced an illness while I was there (pneumonia). The staff were especially considerate of my condition, bringing me tea, extra blankets, and even running out to get me a pizza for dinner one night when I was not able to leave my bed. Couldn't ask for nicer people or a more comfortable place.

I had an excellent experience at this hotel. It is conveniently located with bright, spacious rooms. Very comfortable bedding. Delicious breakfasts. And, unfortunately, I experienced an illness while I was there (pneumonia). The staff were especially considerate of my condition, bringing me tea, extra blankets, and even running out to get me a pizza for dinner one night when I was not able to leave my bed. Couldn't ask for nicer people or a more comfortable place.

Clean as a whistle, friendly staff, great weekend breakfast. Weekday breakfast was the same each day. Very noisy hotel across the street from a large Mercado as well as lots of noise from other rooms.

Clean as a whistle, friendly staff, great weekend breakfast. Weekday breakfast was the same each day. Very noisy hotel across the street from a large Mercado as well as lots of noise from other rooms.