Good service

The perfect vacation for couples

Clean and modern with spectacular service

Excellent service and friendly staff.

Clean and modern with spectacular service

A new breed of all-inclusive resort My wife and I just came back from a 6 day stay at the Garza Blanca Cancun to celebrate our anniversary. We absolutely loved it! I booked through Expedia and before getting to the resort I decided to be proactive and email the property to get more information about certain amenities and make reservations to the different restaurants available. I got a super fast reply from their representative named Isabela Sibaja explaining all my inquiries and doubts. She also helped me make reservations to restaurants on all the days I was staying with them. It was an effortless endeavor. From this email exchange with Ms. Sibaja I had a great feeling that we would be in good hands while vacationing at the Garza Blanca. They did not disappoint! My stay exceeded my expectations. From check in I felt like Garza Blanca rolled out the red carpet for us. Welcome drink and all, the check in was easy. I should highlight the service of Fernanda and Faby from the front desk who were amazing while dealing with us. After check in we were introduced to a gentleman named Arcos who was our personal concierge to help and guide us during our stay. Arcos was amazing and prompt in making himself available and letting us know of activities around the resort daily among other things. Arcos showed us the way to our room and explained how things worked around the room (a/c system, automatic shades, etc). Upon entering our room there was champagne, flutes and a happy annive

A new breed of all-inclusive resort My wife and I just came back from a 6 day stay at the Garza Blanca Cancun to celebrate our anniversary. We absolutely loved it! I booked through Expedia and before getting to the resort I decided to be proactive and email the property to get more information about certain amenities and make reservations to the different restaurants available. I got a super fast reply from their representative named Isabela Sibaja explaining all my inquiries and doubts. She also helped me make reservations to restaurants on all the days I was staying with them. It was an effortless endeavor. From this email exchange with Ms. Sibaja I had a great feeling that we would be in good hands while vacationing at the Garza Blanca. They did not disappoint! My stay exceeded my expectations. From check in I felt like Garza Blanca rolled out the red carpet for us. Welcome drink and all, the check in was easy. I should highlight the service of Fernanda and Faby from the front desk who were amazing while dealing with us. After check in we were introduced to a gentleman named Arcos who was our personal concierge to help and guide us during our stay. Arcos was amazing and prompt in making himself available and letting us know of activities around the resort daily among other things. Arcos showed us the way to our room and explained how things worked around the room (a/c system, automatic shades, etc). Upon entering our room there was champagne, flutes and a happy annive

nice

nice

Safe

Garza Hotels are excellent. We stayed at the Cabo property last January which prompted us to choose the same hotel in Cancun - Glad we did so as the standards of service, amenities are the same. I would say Cancun wins only because the Caribbean ocean is warmer. We booked the one bedroom suite, I asked them to put us on a quieter corner which they obliged. The room was well stocked and replenished everyday. The housekeeping is on the ball and kept everything tidy day and night. The service provided in all dining amenities didn't fall short, staff is courteous and quick to turn around orders. I couldn't be more satisfied with our time at the Garza. I see a few reviews talking about slow service which I read from a different perspective - If you decide to book a vacation at the peak of the season, you should allow a bit of grace and expect service may get delayed like in any other situation with the same circumstances. I also noticed some guests treating staff poorly. It doesn't matter if you paid/how much you paid for the service, a "please" and "thank you" is also expected. Garza has a wide food selection catering for every dietarian need - then there are some reviews saying they got sick with the food served. Let's be honest:Did you get sick because of the food or did you over ate or ate what you shouldn't ? I spent 7 days in this property with breakfast, lunch& dinner never a single issue. Hospitality is a tough business but these guys deliver. Can't wait to come back!

Garza Hotels are excellent. We stayed at the Cabo property last January which prompted us to choose the same hotel in Cancun - Glad we did so as the standards of service, amenities are the same. I would say Cancun wins only because the Caribbean ocean is warmer. We booked the one bedroom suite, I asked them to put us on a quieter corner which they obliged. The room was well stocked and replenished everyday. The housekeeping is on the ball and kept everything tidy day and night. The service provided in all dining amenities didn't fall short, staff is courteous and quick to turn around orders. I couldn't be more satisfied with our time at the Garza. I see a few reviews talking about slow service which I read from a different perspective - If you decide to book a vacation at the peak of the season, you should allow a bit of grace and expect service may get delayed like in any other situation with the same circumstances. I also noticed some guests treating staff poorly. It doesn't matter if you paid/how much you paid for the service, a "please" and "thank you" is also expected. Garza has a wide food selection catering for every dietarian need - then there are some reviews saying they got sick with the food served. Let's be honest:Did you get sick because of the food or did you over ate or ate what you shouldn't ? I spent 7 days in this property with breakfast, lunch& dinner never a single issue. Hospitality is a tough business but these guys deliver. Can't wait to come back!

Safe

Safe and enjoyable options in site

Safe and enjoyable options in site

Friendly staff and well maintained building

Friendly staff and well maintained building

We loved everything about this hotel. I can’t find anything negative to say, every restaurant was Amazing, our favorite was the Blanca blue and the Italian both mangers were so nice even the waiters they did an amazing job catering to us. The swim up bar in the pool was the best part of especially if you have kids who want to have drinks every 15 mins I would like to say thank you to victor and Edwin they took care of me and family everyday at the pool! Especially my 7 year who loved to have mud slides and pina colada's. House keeper Alexandra was the sweetest person she made sure my room was kept clean everyday and made sure we had everything we needed. I do want to say the only negative thing we didn’t like it wasn’t part of the hotel but they work with the hotel is the excursion we did the (snorkeling) the experience with our tour guide was horrible she rushed the whole time in the water we barely got to experience anything we swam to the boat more than we got to look, at our we beach stop we got to jump into the water once and had to leave we spent no more than 10 mins there. I would go with another company other than Cancun adventure, oh and let me not for get that on the boat they gave my 7 year a pina colada with tequila in it which he drank half and we notice it when he gave us the cup that we smelled it was so strong when we said something we were told oh now he’ll go to sleep early! But other than that we can’t wait to go back and enjoy the resort!!!!

We loved everything about this hotel. I can’t find anything negative to say, every restaurant was Amazing, our favorite was the Blanca blue and the Italian both mangers were so nice even the waiters they did an amazing job catering to us. The swim up bar in the pool was the best part of especially if you have kids who want to have drinks every 15 mins I would like to say thank you to victor and Edwin they took care of me and family everyday at the pool! Especially my 7 year who loved to have mud slides and pina colada's. House keeper Alexandra was the sweetest person she made sure my room was kept clean everyday and made sure we had everything we needed. I do want to say the only negative thing we didn’t like it wasn’t part of the hotel but they work with the hotel is the excursion we did the (snorkeling) the experience with our tour guide was horrible she rushed the whole time in the water we barely got to experience anything we swam to the boat more than we got to look, at our we beach stop we got to jump into the water once and had to leave we spent no more than 10 mins there. I would go with another company other than Cancun adventure, oh and let me not for get that on the boat they gave my 7 year a pina colada with tequila in it which he drank half and we notice it when he gave us the cup that we smelled it was so strong when we said something we were told oh now he’ll go to sleep early! But other than that we can’t wait to go back and enjoy the resort!!!!

The property was beautiful staff was friendly but the all-inclusive package was not great most of the stuff on the menu was an extra charge and you had to sign a receipt for everything annoying. The liquor offer is not top-shelf has to pay extra. The Butler says u could use the sister hotel next door for breakfast but it was false. I recommend moving the coffee shop from the main dining hall cause it confused a lot of patrons.

The property was beautiful staff was friendly but the all-inclusive package was not great most of the stuff on the menu was an extra charge and you had to sign a receipt for everything annoying. The liquor offer is not top-shelf has to pay extra. The Butler says u could use the sister hotel next door for breakfast but it was false. I recommend moving the coffee shop from the main dining hall cause it confused a lot of patrons.

Perfect getaway for families to relax and have quality time. The food and drinks were top. The staff was attentive and accommodating to our family with special needs. The hotel is sensory friendly. The staff is very professional and warm.

Perfect getaway for families to relax and have quality time. The food and drinks were top. The staff was attentive and accommodating to our family with special needs. The hotel is sensory friendly. The staff is very professional and warm.

Amazing property. Fairly new and the staff is so polite. Not one single detail was missed. The made every experience personable. The food was absolutely delicious.

Here's a polished version of your experience for an Expedia review: --- **Mixed Experience: Some Great Moments, But Service Needs Improvement** Our stay had its ups and downs. After a delayed flight from Toronto and losing our luggage, we arrived at the hotel around 10 PM. Unfortunately, our initial experience at the restaurant was disappointing; the staff was quite rude and refused to serve us. However, Luis Butler was incredibly helpful—after I shared my concerns, he quickly spoke with the property manager, who then upgraded our room at no charge. The manager also personally apologized, which I really appreciated. The hotel itself is beautiful—brand new, with a lovely swimming pool. However, there’s not much to do at night, which was a bit boring. The biggest letdown was the beach; it was very dirty, with a lot of seaweed, making it impossible to swim in the ocean. On our last day, we had another negative experience when a staff member at the pool, Fernando, refused to take our lunch order, despite being told that food service was available until 4 PM. It was disappointing and frankly unpleasant, especially after being told everything was included. Overall, I noticed that many of the outdoor staff seemed to prioritize guests who tipped them generously. While there were some great aspects to our stay, the inconsistent service and lack of evening activities left us feeling underwhelmed. If the service were more consistent, this hotel could easily be a top-notch destinat

Great food, top shelf liquor, clean facilities, friendly and attentive staff. Would definitely Come back. The best all inclusive we’ve been to so far.

Great food, top shelf liquor, clean facilities, friendly and attentive staff. Would definitely Come back. The best all inclusive we’ve been to so far.

Amazing property. Fairly new and the staff is so polite. Not one single detail was missed. The made every experience personable. The food was absolutely delicious.

Here's a polished version of your experience for an Expedia review: --- **Mixed Experience: Some Great Moments, But Service Needs Improvement** Our stay had its ups and downs. After a delayed flight from Toronto and losing our luggage, we arrived at the hotel around 10 PM. Unfortunately, our initial experience at the restaurant was disappointing; the staff was quite rude and refused to serve us. However, Luis Butler was incredibly helpful—after I shared my concerns, he quickly spoke with the property manager, who then upgraded our room at no charge. The manager also personally apologized, which I really appreciated. The hotel itself is beautiful—brand new, with a lovely swimming pool. However, there’s not much to do at night, which was a bit boring. The biggest letdown was the beach; it was very dirty, with a lot of seaweed, making it impossible to swim in the ocean. On our last day, we had another negative experience when a staff member at the pool, Fernando, refused to take our lunch order, despite being told that food service was available until 4 PM. It was disappointing and frankly unpleasant, especially after being told everything was included. Overall, I noticed that many of the outdoor staff seemed to prioritize guests who tipped them generously. While there were some great aspects to our stay, the inconsistent service and lack of evening activities left us feeling underwhelmed. If the service were more consistent, this hotel could easily be a top-notch destinat

Nothing negative to say

Everything was great … loved the hospitality..!!!

Everything was great … loved the hospitality..!!!