Staff at reception bar and restaurant were excellent and very helpful

Staff at reception bar and restaurant were excellent and very helpful

Reason for mediocre review: When arriving at metal gate at 16:30, the gate was closed. We rang the interphone 10 times and called the hotel number, no answer for 25 minutes. Finally we saw a customer on the parking lot and he used his code to open the gate. Once at the reception, nobody was there except French policemen staying at hotel to secure the soccer Olympic game event at Stade de la Beaujoire. Finally one young and nice overwhelmed employee arrived at the reception and explained he was all by himself to cover the reception, the kitchen and cleaning the rooms! This is management negligence, especially when having a lot of customers. (140 French policemen were staying at the hotel) When leaving our room to walk to the Olympic soccer game, we realized the bedroom door could not be locked! We could not report the problem as no one was at reception when we left. When coming back from the game at midnight, we secured the door that was not locking by putting a suitcase against it. Other problem: the height of the shower head could not be adjusted and was sliding back to the lower point, which works only for very short people. No shampoo provided only liquid soap. No coffee or tea either. There is a well equipped kitchenette that we did not use. Finally, if you book this hotel for a soccer event, it’s 1.5 km to the stadium, about 20 min walk. The hotel seems quite new but obviously the management is not up to par to maintain the facility and manage personnel.

Reason for mediocre review: When arriving at metal gate at 16:30, the gate was closed. We rang the interphone 10 times and called the hotel number, no answer for 25 minutes. Finally we saw a customer on the parking lot and he used his code to open the gate. Once at the reception, nobody was there except French policemen staying at hotel to secure the soccer Olympic game event at Stade de la Beaujoire. Finally one young and nice overwhelmed employee arrived at the reception and explained he was all by himself to cover the reception, the kitchen and cleaning the rooms! This is management negligence, especially when having a lot of customers. (140 French policemen were staying at the hotel) When leaving our room to walk to the Olympic soccer game, we realized the bedroom door could not be locked! We could not report the problem as no one was at reception when we left. When coming back from the game at midnight, we secured the door that was not locking by putting a suitcase against it. Other problem: the height of the shower head could not be adjusted and was sliding back to the lower point, which works only for very short people. No shampoo provided only liquid soap. No coffee or tea either. There is a well equipped kitchenette that we did not use. Finally, if you book this hotel for a soccer event, it’s 1.5 km to the stadium, about 20 min walk. The hotel seems quite new but obviously the management is not up to par to maintain the facility and manage personnel.

Quiet.

Quiet.

Nice hotel with secured parking

Nice hotel with secured parking