Check in was the most difficult I have ever booked through Hotels.com very disappointed. The app they made me download never worked, when we DID finally get into the unit there was someone in there washing sheets. They said the sheets were still damp so they had them in the dryer, he did offer to put the damp sheets on the bed for us but we told him to leave them going in the dryer, I really didn’t want damp sheets on the bed. The unit it self was “picked up” but I would NOT say clean. Location and layout of the unit and property were fine but I was expecting cleanliness and ease of use like a “condo hotel” that it was advertised as.

Very nice place. Great security Excellent communication - instant response to any question asked. While Expedia said they cannot extend my stay by a day, contacting property directly worked. They said it has been booked but moved some guests around and extended my stay - it was immensely helpful, since I was managing multiple other issues. Thank you the property managers. I would certainly stay there again, and recommend to others.

I don’t like the entry process but the property accommodated me. Very clean, close to medical facilities, and a great deal. Nothing like staying in a hotel......more like being at home.

So close to MD Anderson. Great communication with rental. Very safe, quiet, and clean. Will definitely stay there again if we need to go back. Five Stars

Seemed pretty clean. Didn't love it for a short stay. Difficult APP to set up. Check in process too tedious. No way to haul your things from parking to room, which is a problem for most people, including medical stays which we were. You could have a wagon or some kind of rolling cart like beach condos have. You advertise in the medical district. It is close to MDA where cancer patients go. You are not catering to medical issues visitors. And calling it luxury when you have no kitchen towels or rags, only two bath and 1 hand towel for a two night stay for two people? Seriously - no extra linens?! We had a spill in the kitchen and had to use our washcloth to clean it up. No tissues. How luxurious is it to have a roll of toilet paper by the bed? There also were two sets of kitchen lights not working. We could not see in the kitchen and had to bring the living room lamp in there - still didn't light the stove area - stove light out. Whomever cleaned it must've known they weren't working and the company still rented it. Also porch light didn't work. Point is that it's not fully functioning and they rent it anyway and want to come during your stay to fix something. Not cool. What was too cool was the AC reset each day at midnight and noon to 67 and froze us out. We could not control that preset. Be aware they have a Keurig but provide flavored coffee only (yuck) no plain and no sweetener or creamer. Little things make a huge difference when traveling.

Reservation red tape Reservation check in confusion and incorrect instructions - except for a phone conversation with "Raven" at check-in, communication with Driftr Travels was virtually non-existent. There was no thank you after checkout. Cigarette burns on table Microwave plastic turner warped from over heating Toilet seat does not stay up for urinating Cleanliness not better than average HVAC vents dirty Bathroom sink unclean Bathroom sink water faucet pressure low – filter needs cleaning? TV instructions unclear- ATT TV app did not work; couldn’t access local or cable channels. Unable to locate WIFI access. Handprints on wall beside TV. Coffee set up nice.

Overall the best thing was the location...It was mins away from where we had to go day after day..

This was an amazing place to stay from start to finish. It's in my top 3 places to date.

I am currently living out of my suitcase do to winterstorm damage to my home. I decided to book this condo due to being tired of living in a hotel. I called the third party service by the name of "Driftr" to see if I could check in early. They said no. So i waited till 3 pm. When I arrived with all my luggage the apartment had not been cleaned and there was trash everywhere. I called DriftR customer service and they said they would look into it and call me back. They never did so i called again and they said for me to check my email because they booked me a hotel in the area. I had made plans to go see the Astros game and needed to change in the apartment restroom because I had no time to check in into another hotel and unload all my suitcases only to leave back the next day. Finally the next day the place was ready. But unfortunately after seeing the place messy and smelly I really couldn't enjoy my stay. The check in and checkout email came to me two days later . I had to figure everything out myself.

The unit had a strong odor of cigarette smoke. Would not recommend staying here. The management team switched us back and forth between other units during our trip but we eventually ended back in the same cigarette smelling unit. Super inconvenient to pack multiple times during our vacation. Property management tried to mask the smell as barbeque... which it clearly was not. The smelled lingered for at least 4 days. They tried masking the smell by febrezing the unit but it did not work. Will not be staying here again.

Very comfortable and convienent. Any issues very promptly resolved.