Great rooms

Overall a pleasant stay at this property.

PErfect

PErfect

We stayed in the villa. It had two bedrooms, two bathrooms, a living room, a dining area and a full kitchen. I loved the in-unit washer and dryer. Everything about our room was absolutely beautiful. The beds were very comfortable. The pillows were fluffy. We had an amazing view of the ocean! The pool was perfect for the kids! The private access to the beach was convenient. I would love to come back!

We stayed in the villa. It had two bedrooms, two bathrooms, a living room, a dining area and a full kitchen. I loved the in-unit washer and dryer. Everything about our room was absolutely beautiful. The beds were very comfortable. The pillows were fluffy. We had an amazing view of the ocean! The pool was perfect for the kids! The private access to the beach was convenient. I would love to come back!

Good

Good

Ok

Ok

I would recommend because is an amazing property, but had problems with checking they were late an hour and 1/2 to check us in, the room wasn’t ready. We had 2 rooms and the other room they could not sleep because the air conditioner was broken.

I would recommend because is an amazing property, but had problems with checking they were late an hour and 1/2 to check us in, the room wasn’t ready. We had 2 rooms and the other room they could not sleep because the air conditioner was broken.

Fantastic stay, great access to beach. Quiet, great accomodations. Clean, spacious. The whole family loved it

Amazing stay

Amazing stay

On arrival we were taken into a side room and asked if we wanted to listen to a 90 minute sales pitch (after a long drive). When we said we were not interested we were kept waiting over an hour after the check in time of 4 pm. We had to keep checking at the desk and were told by extremely arrogant, surly and frankly disinterested reception staff that the room was still not ready. On the third attempt we were told that the room had to be inspected. When we were finally given a room around 1 hour 15 minutes after check in, we found that the room had not been inspected. There was bedding left in a bag in the second bedroom, and a housekeeper turned up trying to instal another coffee maker which we did not want. We booked an ocean view room and paid a lot of money. The view we had was mainly inland, with a very small view of the ocean. The website in this regard is extremely misleading. Had I known this was the case I would not have booked it at all. The sheet in the master bedroom was too small for the bed. There was no shower curtain in bathroom 2, and the bath did not readily drain. The water in shower 1 was barely warm. The dining facilities were practically non-existent. The shop was closed for refurbishment. The pool area sounded like a nightclub. There is a time and place for this, not constantly every day. The only staff at the hotel who were helpful and very pleasant were the beach staff, they could not have been nicer. All in all a disappointing stay.

On arrival we were taken into a side room and asked if we wanted to listen to a 90 minute sales pitch (after a long drive). When we said we were not interested we were kept waiting over an hour after the check in time of 4 pm. We had to keep checking at the desk and were told by extremely arrogant, surly and frankly disinterested reception staff that the room was still not ready. On the third attempt we were told that the room had to be inspected. When we were finally given a room around 1 hour 15 minutes after check in, we found that the room had not been inspected. There was bedding left in a bag in the second bedroom, and a housekeeper turned up trying to instal another coffee maker which we did not want. We booked an ocean view room and paid a lot of money. The view we had was mainly inland, with a very small view of the ocean. The website in this regard is extremely misleading. Had I known this was the case I would not have booked it at all. The sheet in the master bedroom was too small for the bed. There was no shower curtain in bathroom 2, and the bath did not readily drain. The water in shower 1 was barely warm. The dining facilities were practically non-existent. The shop was closed for refurbishment. The pool area sounded like a nightclub. There is a time and place for this, not constantly every day. The only staff at the hotel who were helpful and very pleasant were the beach staff, they could not have been nicer. All in all a disappointing stay.

Great customer service. Food was good, not great. The place was amazing, and the beach was pristine.

Great customer service. Food was good, not great. The place was amazing, and the beach was pristine.

The newly renovated villas are very nice and comfortable. The pool area was clean and fun for the kids although it is very shady in the afternoon. The restaurant staff are very average. Nice enough but not skilled at engaging with customers who expect a high level of service.

The newly renovated villas are very nice and comfortable. The pool area was clean and fun for the kids although it is very shady in the afternoon. The restaurant staff are very average. Nice enough but not skilled at engaging with customers who expect a high level of service.

The property was spectacular!

The property was spectacular!

Very nice property, spacious rooms, clean and beach was awesome. We had a view of the ocean from our balcony. Food on property was ok. Sometime service spotty at breakfast place.

Very nice property, spacious rooms, clean and beach was awesome. We had a view of the ocean from our balcony. Food on property was ok. Sometime service spotty at breakfast place.

Amazing hotel to stay

Amazing hotel to stay

Everything ok, standard nothing extraordinary.

Everything ok, standard nothing extraordinary.

Ok

Ok

The view was beautiful