We only spent one night in the superior suite room 7, but it was one of the best places and rooms we have ever stayed whilst travelling abroad. The staff are all extremely friendly, welcoming and warm, the room was very clean and smelt amazing, the bed and bedding is the most comfortable I've ever slept in, the soaps and lotions are devine, the location is excellent right in the centre of the Medina, the breakfast was delicious and the jams homemade. Everything was just fabulous.

We only spent one night in the superior suite room 7, but it was one of the best places and rooms we have ever stayed whilst travelling abroad. The staff are all extremely friendly, welcoming and warm, the room was very clean and smelt amazing, the bed and bedding is the most comfortable I've ever slept in, the soaps and lotions are devine, the location is excellent right in the centre of the Medina, the breakfast was delicious and the jams homemade. Everything was just fabulous.

Charming riad in the medina. Stayed 3 nights in the deluxe room #10 on the rooftop - comfortable room with a separate small living area and an outdoor sitting area, great for relaxing in the afternoon sunshine. Breakfast was good, and the staff were friendly and accommodating. Good location down a quiet alleyway.

Charming riad in the medina. Stayed 3 nights in the deluxe room #10 on the rooftop - comfortable room with a separate small living area and an outdoor sitting area, great for relaxing in the afternoon sunshine. Breakfast was good, and the staff were friendly and accommodating. Good location down a quiet alleyway.

Great location, lovely staff highly recommend

Great location, lovely staff highly recommend

Two days before my check-in date, I called Villa Garance for recommendations of dinner places. I was told "oh there's a little problem with your booking, only a little problem, not big problem. We accepted a tour group and we have no room for you. We book you in another hotel which is better than us. Come to the reception and we will bring you there". So I asked which hotel they moved me into, they told me was Liouba. Then I searched online and found out Liouba was all sold out that night. I called back Villa Garance if they confirm that i have a room, because i couldn't find any room in the last minute by myself. Villa Garance called Liouba in another line and booked the room. Then I called Liouba to confirm it, it took like an hour back and forth, finally Liouba confirmed that I have a room. The fact that Villa Garance has no business commitment to individual bookings, didn't reached out to me and told me about this information until I called them is unacceptable. They expected me to show up at their reception to receive the news and waste our valuable vacation time travelling between hotels. I was happy with Liouba hotel for their service but still I filed a complaint with Expedia about Villa Garance. And Expedia told me they contacted Villa Garance and was told this is totally business as usual and they have done this to many other clients. Just want to write my experience here so whoever book this hotel can be prepared for such incident as "business as usual".

Two days before my check-in date, I called Villa Garance for recommendations of dinner places. I was told "oh there's a little problem with your booking, only a little problem, not big problem. We accepted a tour group and we have no room for you. We book you in another hotel which is better than us. Come to the reception and we will bring you there". So I asked which hotel they moved me into, they told me was Liouba. Then I searched online and found out Liouba was all sold out that night. I called back Villa Garance if they confirm that i have a room, because i couldn't find any room in the last minute by myself. Villa Garance called Liouba in another line and booked the room. Then I called Liouba to confirm it, it took like an hour back and forth, finally Liouba confirmed that I have a room. The fact that Villa Garance has no business commitment to individual bookings, didn't reached out to me and told me about this information until I called them is unacceptable. They expected me to show up at their reception to receive the news and waste our valuable vacation time travelling between hotels. I was happy with Liouba hotel for their service but still I filed a complaint with Expedia about Villa Garance. And Expedia told me they contacted Villa Garance and was told this is totally business as usual and they have done this to many other clients. Just want to write my experience here so whoever book this hotel can be prepared for such incident as "business as usual".