Rooms were very nice however check in was very slow. Breakfast could have better options and service.

Rooms were very nice however check in was very slow. Breakfast could have better options and service.

One of the newest hotel in the area

It was nice!

Quick drive to ballpark. Plenty of restaurants in walking distance. Short drive to The Hill. Forest Park right next door.

great place to stay and conviniently located

great place to stay and conviniently located

Day 1 - We checked into our room only to find the bedroom area clean, but urine was all over the toilet seat, and there was a used towel on the floor in the shower. So after complaining about this we were moved into a different room. Day 2 - We attempted to use the shower in the morning, only to find that the shower was backed up, and so water overflowed out of the shower and on to the floor. We called the front desk at 8:40 am and requested to have someone fix the shower immediately because we were on a VERY tight schedule and needed to take our showers. A maintenance girl showed up at 10 am…over an hour after I called for maintenance. Day 2 Continued - On our way out, we requested (with two different front desk clerks) that our room be cleaned that day. They told us that all rooms are cleaned daily, so there was no need to make a request. We returned that night only to find that the room had not been cleaned at all. Used towels were still on the floor…beds were not made…no new clean towels were left in the room, garbage was still full, and BEST OF ALL, there were combat boot stains left ALL OVER the shower floor, from the maintenance girl who eventually unclogged our shower while we were out. Day 3 - We returned to find that the room had NOT been cleaned AGAIN, even though we (once again) requested that the room get cleaned that day. Day 4 - One of the 2 beds was made…garbage was taken out…but nothing was wiped down at all.

Day 1 - We checked into our room only to find the bedroom area clean, but urine was all over the toilet seat, and there was a used towel on the floor in the shower. So after complaining about this we were moved into a different room. Day 2 - We attempted to use the shower in the morning, only to find that the shower was backed up, and so water overflowed out of the shower and on to the floor. We called the front desk at 8:40 am and requested to have someone fix the shower immediately because we were on a VERY tight schedule and needed to take our showers. A maintenance girl showed up at 10 am…over an hour after I called for maintenance. Day 2 Continued - On our way out, we requested (with two different front desk clerks) that our room be cleaned that day. They told us that all rooms are cleaned daily, so there was no need to make a request. We returned that night only to find that the room had not been cleaned at all. Used towels were still on the floor…beds were not made…no new clean towels were left in the room, garbage was still full, and BEST OF ALL, there were combat boot stains left ALL OVER the shower floor, from the maintenance girl who eventually unclogged our shower while we were out. Day 3 - We returned to find that the room had NOT been cleaned AGAIN, even though we (once again) requested that the room get cleaned that day. Day 4 - One of the 2 beds was made…garbage was taken out…but nothing was wiped down at all.

Wonderful property to stay at. Staff was awesome and attentive. Only complaint is lack of parking for bigger vehicles that can’t fit in parking garage.

Wonderful property to stay at. Staff was awesome and attentive. Only complaint is lack of parking for bigger vehicles that can’t fit in parking garage.

Nothing stellar about this hotel but it’s clean, reasonably comfortable and in a great location.

Nothing stellar about this hotel but it’s clean, reasonably comfortable and in a great location.

Great location

Great location and a very modern environment!

Great location and a very modern environment!

Great location

Nice room, great location, friendly staff, great lovby

Nice room, great location, friendly staff, great lovby

Perfect and clean; delicious breakfast with quality food!

Perfect and clean; delicious breakfast with quality food!

I loved everything about this property. I cannot give it anything under five stars. If I can give this 10, I would the staff was so nice and pleasant. The housekeepers were so nice and pleasant. The rooms were outstanding and very clean the housekeepers make sure I had extra towels and they made sure that my room had water in it and everything was the way that is supposed to be, I don’t know who did the hiring for this establishment but they did awesome job.

I loved everything about this property. I cannot give it anything under five stars. If I can give this 10, I would the staff was so nice and pleasant. The housekeepers were so nice and pleasant. The rooms were outstanding and very clean the housekeepers make sure I had extra towels and they made sure that my room had water in it and everything was the way that is supposed to be, I don’t know who did the hiring for this establishment but they did awesome job.

Staff at the front desk were very friendly and helpful. Rooms were nice and modern. Comfortable beds. It’s in a great walkable area with lots of restaurants and a couple grocery stores close by.

Staff at the front desk were very friendly and helpful. Rooms were nice and modern. Comfortable beds. It’s in a great walkable area with lots of restaurants and a couple grocery stores close by.

Enjoyable stay with kids. Nice property in walkable area.

Had a really lovely time and would love to be back as soon as possible.

Enjoyable stay with kids. Nice property in walkable area.

Had a really lovely time and would love to be back as soon as possible.

Excellent customer service, loved how friendly and welcoming the staff was. Parking ramp is available right across the street if you don’t want to do valet parking. Lobby is beautiful. Rooms are nice. Only complaint is that the floors could’ve been swept and mopped better. Would definitely book this hotel again when we come back to St. Louis.

Excellent customer service, loved how friendly and welcoming the staff was. Parking ramp is available right across the street if you don’t want to do valet parking. Lobby is beautiful. Rooms are nice. Only complaint is that the floors could’ve been swept and mopped better. Would definitely book this hotel again when we come back to St. Louis.

Great hotel west end