Amazing staff Very helpful in arranging tours Great pool

This hotel can be better to accommodate and support better to its guests. No soap, no shampoo, white towels look brown. I would not stay in this hotel again.

This hotel can be better to accommodate and support better to its guests. No soap, no shampoo, white towels look brown. I would not stay in this hotel again.

The pool is out of service and was filthy- given how many mosquitos there are in Bohol we were surprised that they had not drained the pool given it clearly hadn't been in use for a while. The sign stating it was out of service was in English only, a few Chinese/ Non English speaking tourists used it in the evening without realising. On day 2 of our trip the shower stopped working, we were informed the maintenance man was on holiday so nothing could be done until the next day, when challenged it was suggested that we use a bucket! They ultimately changed our room but the staff hounded us whilst we moved, trying to get access to our old room before we'd been able to pack, demanding that we were quicker (it only took us 5 minutes to move), we realised that this was because they wanted to put other guests in that room despite there being no water (shower, toilet, sink- noting that the Coronavirus is currently spreading in Asia). We did flag that they should not do this and expressed our concerns however we were informed it wasn't our problem. On the final day the water also stopped running in our new room. Whilst it is a cheap hotel running water is a basic expectation. They did not clean the rooms in 4 days and refused to change the towels stating that they had run out. Finally on check in they want cash only- despite having a card machine, they will insist they do not- however being persistent will result in them finding it. I travel a lot and this hotel really was shocking.

The pool is out of service and was filthy- given how many mosquitos there are in Bohol we were surprised that they had not drained the pool given it clearly hadn't been in use for a while. The sign stating it was out of service was in English only, a few Chinese/ Non English speaking tourists used it in the evening without realising. On day 2 of our trip the shower stopped working, we were informed the maintenance man was on holiday so nothing could be done until the next day, when challenged it was suggested that we use a bucket! They ultimately changed our room but the staff hounded us whilst we moved, trying to get access to our old room before we'd been able to pack, demanding that we were quicker (it only took us 5 minutes to move), we realised that this was because they wanted to put other guests in that room despite there being no water (shower, toilet, sink- noting that the Coronavirus is currently spreading in Asia). We did flag that they should not do this and expressed our concerns however we were informed it wasn't our problem. On the final day the water also stopped running in our new room. Whilst it is a cheap hotel running water is a basic expectation. They did not clean the rooms in 4 days and refused to change the towels stating that they had run out. Finally on check in they want cash only- despite having a card machine, they will insist they do not- however being persistent will result in them finding it. I travel a lot and this hotel really was shocking.

My family and I are regular guest at henann resort in panglao . We have seen many changes to this resort over the past 3 years . The one thing that they still can’t do right is check and check out . Guest should not have to stand in line for 2 hours to check in , Also the rooms are starting to look old and worn out . The breakfast buffet which used to be incredible has gone down hill to just mediocre , i was very disappointed .

My family and I are regular guest at henann resort in panglao . We have seen many changes to this resort over the past 3 years . The one thing that they still can’t do right is check and check out . Guest should not have to stand in line for 2 hours to check in , Also the rooms are starting to look old and worn out . The breakfast buffet which used to be incredible has gone down hill to just mediocre , i was very disappointed .

Excellent service, friendly staff and the room is very clean. The hotel is not far from the beach and they have their own restaurant.

Excellent service, friendly staff and the room is very clean. The hotel is not far from the beach and they have their own restaurant.

not able to check in, no parking lot. waste of money. not honest in online that no parking lot. it's not safe. not able to refund because not refundable.

not able to check in, no parking lot. waste of money. not honest in online that no parking lot. it's not safe. not able to refund because not refundable.

A very good location Nice design Comfortable and peaceful

A nice stay and helpful reception staff

A nice stay and helpful reception staff

Room double booked Thanks to Expedia resolving matter quickly

Room double booked Thanks to Expedia resolving matter quickly

Nice clean and professionally run property . WiFi does not work.

Nice clean and professionally run property . WiFi does not work.

Not beach front property. The area is quite noisy at night.

Not beach front property. The area is quite noisy at night.

nice staff, quiet environment, powerful air conditioning, but micro beach is full of garbage, no in-room wifi.

nice staff, quiet environment, powerful air conditioning, but micro beach is full of garbage, no in-room wifi.

Nice place. Walking distance to the beach

Nice place. Walking distance to the beach

Unfriendly receptionist , room no sound proof next door can hear very clearly talking, blanket need to improve, please provide basic toiletries like shampoo and soup

Unfriendly receptionist , room no sound proof next door can hear very clearly talking, blanket need to improve, please provide basic toiletries like shampoo and soup