We stayed at the Hotel Hacienda and the Hotel Hacienda VIP, which are next door to each other - and both are amazing. Beautiful rooms, private balconies and pools, and wonderful and kind staff. Really wonderful hotel that I highly recommend.

We stayed at the Hotel Hacienda and the Hotel Hacienda VIP, which are next door to each other - and both are amazing. Beautiful rooms, private balconies and pools, and wonderful and kind staff. Really wonderful hotel that I highly recommend.

The room was in poor condition, no amenities at all. Not even the basic.

The room was in poor condition, no amenities at all. Not even the basic.

We loved the old Hacienda feel and friendly staff. Service was very top notch!

We loved the old Hacienda feel and friendly staff. Service was very top notch!

Beautiful place with lots of character! Super charming

Beautiful place with lots of character! Super charming

The hotel was beautiful and the service was good. However, there were a lot of mosquitoes inside of one the rooms and there was an ongoing construction in the adjacent building starting in the morning even during the weekend. The hotel has potential but not the best experience this time.

The hotel was beautiful and the service was good. However, there were a lot of mosquitoes inside of one the rooms and there was an ongoing construction in the adjacent building starting in the morning even during the weekend. The hotel has potential but not the best experience this time.

I don’t know who made the mistake Expedia or the hotel. The hotel room where oversold. Therefore I cannot give any feedback about the hotel. Since they sent me to another hotel around the corner. I feel I overpaid for the Hotel they put me in. In the bright side, I had to say that it was nice and give me a glass of wine when I arrive to the Hotel Avenida VIP. I guess with a glass of wine I was nervous and happy at the moment. Please do not over sell the rooms. Also, for people who want to stay at the hotel, please call ahead and make sure they have your room available.

I don’t know who made the mistake Expedia or the hotel. The hotel room where oversold. Therefore I cannot give any feedback about the hotel. Since they sent me to another hotel around the corner. I feel I overpaid for the Hotel they put me in. In the bright side, I had to say that it was nice and give me a glass of wine when I arrive to the Hotel Avenida VIP. I guess with a glass of wine I was nervous and happy at the moment. Please do not over sell the rooms. Also, for people who want to stay at the hotel, please call ahead and make sure they have your room available.

Boutique hotel near city center. Beautiful room and excellent service. Enjoyed our stay very much.

Boutique hotel near city center. Beautiful room and excellent service. Enjoyed our stay very much.

The staff took very good care of us and the rooms were clean and beautiful. Great location!

The staff took very good care of us and the rooms were clean and beautiful. Great location!

We really enjoyed our stay here. Room was clean and spacious. We stayed in room one, it is right off reception so If you are a light sleeper I wouldn’t recommend this room as it can be quite noisy.

We really enjoyed our stay here. Room was clean and spacious. We stayed in room one, it is right off reception so If you are a light sleeper I wouldn’t recommend this room as it can be quite noisy.

It is a beautiful restored colonial style building with many gorgeous touches. The room was spacious with a comfy bed. A lovely garden & a pool where delicious breakfast are served. Drinks are served at the bar of the adjacent Hacienda Hotel. The staff are welcoming, friendly & super helpful. The location of this hotel is great…walking distance to many historic buildings, squares, restaurants, cafes & shops. Highly recommend staying at this lovely oasis!

It is a beautiful restored colonial style building with many gorgeous touches. The room was spacious with a comfy bed. A lovely garden & a pool where delicious breakfast are served. Drinks are served at the bar of the adjacent Hacienda Hotel. The staff are welcoming, friendly & super helpful. The location of this hotel is great…walking distance to many historic buildings, squares, restaurants, cafes & shops. Highly recommend staying at this lovely oasis!

The property was beautiful and the staff was so accommodating. I would return to Merida just for this hotel.

The property was beautiful and the staff was so accommodating. I would return to Merida just for this hotel.

The overall experice was great, from the reception all the way to the room, breakfast and location.

The overall experice was great, from the reception all the way to the room, breakfast and location.

A beautiful hotel near the city center. Everything about our stay was perfect especially the incredibly welcoming and helpful staff!

A beautiful hotel near the city center. Everything about our stay was perfect especially the incredibly welcoming and helpful staff!

Nice, stylish and quiet hotel, with excellent service. Breakfast are delicious and you can't beat the location.

Nice, stylish and quiet hotel, with excellent service. Breakfast are delicious and you can't beat the location.

We stayed at Hotel Hacienda VIP for 6 nights, made as two bookings because of a change of plans. The very helpful staff were able to rearrange the rooms so we could be in the same room for the entire stay. The hotel itself has a beautiful arched foyer and pool area, where you can have breakfast. The rooms were simple, with polished concrete floors, but were lucky enough we had our own balcony on which we could have breakfast. A bar fridge would have been appreciated in the Mexican heat, but staff were happy to put our food in the hotel's refrigerator. The position was good, being walking distance to museums, restaurants and the historic center.. We ate at Mercado 60 (fun place with food from several different restaurants}, Oliva's Kitchen (great pasta and desserts) and Chaya Maya (watch ladies make tortillas in the restaurant). The hotel arranged a tour to Celestun to see the flamingos and we caught the local buses to Chitzen Itza (impressive) and Uxmal (amazing). We also Ubered to the Mayan museum, which is well worth a visit.

We stayed at Hotel Hacienda VIP for 6 nights, made as two bookings because of a change of plans. The very helpful staff were able to rearrange the rooms so we could be in the same room for the entire stay. The hotel itself has a beautiful arched foyer and pool area, where you can have breakfast. The rooms were simple, with polished concrete floors, but were lucky enough we had our own balcony on which we could have breakfast. A bar fridge would have been appreciated in the Mexican heat, but staff were happy to put our food in the hotel's refrigerator. The position was good, being walking distance to museums, restaurants and the historic center.. We ate at Mercado 60 (fun place with food from several different restaurants}, Oliva's Kitchen (great pasta and desserts) and Chaya Maya (watch ladies make tortillas in the restaurant). The hotel arranged a tour to Celestun to see the flamingos and we caught the local buses to Chitzen Itza (impressive) and Uxmal (amazing). We also Ubered to the Mayan museum, which is well worth a visit.

Great hacienda super friendly and accommodating

Great hacienda super friendly and accommodating