Loved the view and the pool with the Areobus bar

Loved the view and the pool with the Areobus bar

Premium location with elegant set-up. During our visit, they were undergoing site renovations and did not have a dining options

Premium location with elegant set-up. During our visit, they were undergoing site renovations and did not have a dining options

Beautiful room, contemporary, everything was clean and in working order, and the view was almost magical! Was very pleased with everything, and can't wait to go back!

Beautiful room, contemporary, everything was clean and in working order, and the view was almost magical! Was very pleased with everything, and can't wait to go back!

I stayed at this hotel last weekend. This was second visit and this time the experience was terrible. I booked a luxury suite with king bed. I paid a total of $507 for one night. The room I was given did not have any kitchen. Not sure how that can be a suite. I stayed at a condo style suite in February that is fully equipped with a kitchen and laundry facility. I paid $250 for one night at that time. This time I was traveling with my child that is why I booked the same kind of room. But the room I was given had none of those amenities. No microwave and no stove to warm up food for my kid. They gave me the room in the hotel's website. It did not have any kitchenette, no microwave, only a wine cooler. A microwave and fridge is important when we travel with a child who was with me during check-in. The room we stayed in did not have any cell service from both AT&T and T-mobile. There was no phone in the room to call the reception or the emergency number they have given us. The hotel description says that they have a restaurant on site. But without a cell service or room service phone there was no way to call anyone including the emergency number. They had a WiFi network but it was not secure. There was no privacy acknowledgement and we tried not to use the WiFi network due to privacy concerns. When I told the management about the issues next morning they treated me pretty badly in front of my child. I felt threatened and my child was terrified.

I stayed at this hotel last weekend. This was second visit and this time the experience was terrible. I booked a luxury suite with king bed. I paid a total of $507 for one night. The room I was given did not have any kitchen. Not sure how that can be a suite. I stayed at a condo style suite in February that is fully equipped with a kitchen and laundry facility. I paid $250 for one night at that time. This time I was traveling with my child that is why I booked the same kind of room. But the room I was given had none of those amenities. No microwave and no stove to warm up food for my kid. They gave me the room in the hotel's website. It did not have any kitchenette, no microwave, only a wine cooler. A microwave and fridge is important when we travel with a child who was with me during check-in. The room we stayed in did not have any cell service from both AT&T and T-mobile. There was no phone in the room to call the reception or the emergency number they have given us. The hotel description says that they have a restaurant on site. But without a cell service or room service phone there was no way to call anyone including the emergency number. They had a WiFi network but it was not secure. There was no privacy acknowledgement and we tried not to use the WiFi network due to privacy concerns. When I told the management about the issues next morning they treated me pretty badly in front of my child. I felt threatened and my child was terrified.