Excellent hotel for business and great location in the city.

Excellent hotel for business and great location in the city.

S

Location and price

Location and price

Everything great so far

Everything great so far

This hotel stay was good but definitely not a VIP hotel stay. No room upgrades and everything was fee for service. I arrived at 8:30a and was told I could wait until 3p to check in or they would charge me $50USD to check in now although my room was ready… seemed like a money grab but I paid. On another occasion housekeeping knocked on my door(room already cleaned and bed made). I was in a video call and when I went to answer the door, housekeeping apologized but never stated what they wanted. Moments later the front desk manager called me and she was like she received a message that “I refused to let housekeeping in” I explained that I never called for housekeeping and that she lefts without actually answering what she needed. The manager took note and apologized but definitely was a strange experience. Staff really didn’t take the opportunities to connect with patrons and for a hotel in a very business area I had hoped that they would be more informative, sharing on things to do and places to see. Luckily I had friends and went out with them. Felt very much like a ordinary hotel experience, nothing VIP about it.

This hotel stay was good but definitely not a VIP hotel stay. No room upgrades and everything was fee for service. I arrived at 8:30a and was told I could wait until 3p to check in or they would charge me $50USD to check in now although my room was ready… seemed like a money grab but I paid. On another occasion housekeeping knocked on my door(room already cleaned and bed made). I was in a video call and when I went to answer the door, housekeeping apologized but never stated what they wanted. Moments later the front desk manager called me and she was like she received a message that “I refused to let housekeeping in” I explained that I never called for housekeeping and that she lefts without actually answering what she needed. The manager took note and apologized but definitely was a strange experience. Staff really didn’t take the opportunities to connect with patrons and for a hotel in a very business area I had hoped that they would be more informative, sharing on things to do and places to see. Luckily I had friends and went out with them. Felt very much like a ordinary hotel experience, nothing VIP about it.

Great hotel next walking distance from great restaurants and with great amenities.

Great hotel next walking distance from great restaurants and with great amenities.

The hotel is very clean, the staff are very attentive (open doors for you etc), the rooms are large and soundproof...BUT the beds and the pillows in particular are so uncomfortable that neither of us slept a wink all night long. I don't think this is the first time the reception have been told this judging by their nonchalant reaction as they charged us the stealth 18% tax at checkout. The swimming pool is also not great as it is on the ground floor, so for most of the day the hotel building itself and surrounding buildings plunge it into shade, making it chilly to sit out there. The jaccuzi is a joke. It's warm but the 'jets' of water are pathetic. I would never stay here again and advise you to look elsewhere if you want to actually sleep.

The hotel is very clean, the staff are very attentive (open doors for you etc), the rooms are large and soundproof...BUT the beds and the pillows in particular are so uncomfortable that neither of us slept a wink all night long. I don't think this is the first time the reception have been told this judging by their nonchalant reaction as they charged us the stealth 18% tax at checkout. The swimming pool is also not great as it is on the ground floor, so for most of the day the hotel building itself and surrounding buildings plunge it into shade, making it chilly to sit out there. The jaccuzi is a joke. It's warm but the 'jets' of water are pathetic. I would never stay here again and advise you to look elsewhere if you want to actually sleep.

Excellent, more for corporate travel

Excellent, more for corporate travel

I got an excellent experience. It is my second time. It is great!!

I got an excellent experience. It is my second time. It is great!!

Luxury and great services

Luxury and great services

The initial two accommodations that I was given were dirty. The third appears to be spotless. Additionally, trainee staff performed poorly in customs procedures.

The initial two accommodations that I was given were dirty. The third appears to be spotless. Additionally, trainee staff performed poorly in customs procedures.

Very comfortable hotel. Good staff and amenities. One downside is the hotel doesnt replace water bottles in room. 2 bottles on arrival and then no more. This wasnt great

Very comfortable hotel. Good staff and amenities. One downside is the hotel doesnt replace water bottles in room. 2 bottles on arrival and then no more. This wasnt great

A reasonable four star hotel but nothing to write home about. Very bland, soulless, corporate decor. A few reasons I won’t be staying here again - offering guests two small bottles of water - for an entire 3 night stay - is cheap. Especially in this heat! And not telling them that they are all they will get is poor form, I had mine finished on night one. Given the cost of this hotel they could definitely give guests more water. There weren’t even slippers! Cheap. Also the gym is very basic. And the pool looked amazing in the photos but it’s in shade the majority of the day as it is surrounded by tall buildings. Still. Clean and reasonably functional for a corporate traveler

A reasonable four star hotel but nothing to write home about. Very bland, soulless, corporate decor. A few reasons I won’t be staying here again - offering guests two small bottles of water - for an entire 3 night stay - is cheap. Especially in this heat! And not telling them that they are all they will get is poor form, I had mine finished on night one. Given the cost of this hotel they could definitely give guests more water. There weren’t even slippers! Cheap. Also the gym is very basic. And the pool looked amazing in the photos but it’s in shade the majority of the day as it is surrounded by tall buildings. Still. Clean and reasonably functional for a corporate traveler

The breakfast buffet selection was very broad, fresh, and well presented. Lunch and dinner options ordered from the menu were also very good, better than one would ever find in most hotels. The room is well equipped and the common areas offer plenty of space. I highly recommend the property.

The breakfast buffet selection was very broad, fresh, and well presented. Lunch and dinner options ordered from the menu were also very good, better than one would ever find in most hotels. The room is well equipped and the common areas offer plenty of space. I highly recommend the property.

Great Food and service at the hotel restaurante

Great Food and service at the hotel restaurante

Clean and modern, and staff was very friendly and attentive.

Clean and modern, and staff was very friendly and attentive.

All good!!