When we arrived, we were told we would have to go to another hotel. Once we arrived at the second hotel, no one was at the desk. The room was hot, would not cool, and the mattress was very uncomfortable.

The coffee maker was broken in my room and they we unable to replace but at least they offered to provide me with complimentary coffee from the coffee shop within the Hotel.

The coffee maker was broken in my room and they we unable to replace but at least they offered to provide me with complimentary coffee from the coffee shop within the Hotel.

Stayed on the Courtyard side last week. Loved the 5th floor room on the Fairfield side. Im a lil cheap so the breakfast saved me $40 on the Fairfield side. Courteous customer service. Elevators get you from the top down in no time. Clean and comfortable.

Stayed on the Courtyard side last week. Loved the 5th floor room on the Fairfield side. Im a lil cheap so the breakfast saved me $40 on the Fairfield side. Courteous customer service. Elevators get you from the top down in no time. Clean and comfortable.

They didn’t have my room ready but accommodated me

They didn’t have my room ready but accommodated me

Double charged for the room due to a mistake made by the employee. The manager did nothing to fix the issue other than try to make it seem like I only paid once. Watch out when pre paying and going into the hotel to put a card on file for the deposit. They might double charge you too.

Double charged for the room due to a mistake made by the employee. The manager did nothing to fix the issue other than try to make it seem like I only paid once. Watch out when pre paying and going into the hotel to put a card on file for the deposit. They might double charge you too.

Hotel housekeeping is lacking in their attention to cleaning rooms. We enjoy staying here when in the area because of its convenience. The first time we stayed at this location, a year prior, we had no issues. Management was quick to compensate for our inconvenience and hopefully will rectify their shortcomings.

Hotel housekeeping is lacking in their attention to cleaning rooms. We enjoy staying here when in the area because of its convenience. The first time we stayed at this location, a year prior, we had no issues. Management was quick to compensate for our inconvenience and hopefully will rectify their shortcomings.

Great place to stay a night or two.

Great place to stay a night or two.

This was a fantastic hotel in a great location. Super clean and close to 6 flags. The breakfast was great, and the service was fantastic. We were sharing the building with high school and middle school bands and was still quiet. Would absolutely stay here again

This was a fantastic hotel in a great location. Super clean and close to 6 flags. The breakfast was great, and the service was fantastic. We were sharing the building with high school and middle school bands and was still quiet. Would absolutely stay here again

The door to the bathroom in room 511 was not leveled so it was hard to shut and squeaked. The tub also made a noise. Otherwise, the property was good.

The door to the bathroom in room 511 was not leveled so it was hard to shut and squeaked. The tub also made a noise. Otherwise, the property was good.

Always our favorite hotel any where we go. We stick to Fairfield Inn always!

My family was so disappointed when after a long day at the amusement park, we checked-in, changed into our swimsuits and went downstairs only to find the pool is still closed. In May. When it’s 80 degrees and sunny out….. Also, our room which we booked for a family of 5 only had enough towels for 3. When we called the front desk there was no one available to deliver more to our room and when my husband got to the desk he was told they were out and the employee had to go find some from laundry. Not the best experience but the hotel was overall nice and clean.

My family was so disappointed when after a long day at the amusement park, we checked-in, changed into our swimsuits and went downstairs only to find the pool is still closed. In May. When it’s 80 degrees and sunny out….. Also, our room which we booked for a family of 5 only had enough towels for 3. When we called the front desk there was no one available to deliver more to our room and when my husband got to the desk he was told they were out and the employee had to go find some from laundry. Not the best experience but the hotel was overall nice and clean.

Always our favorite hotel any where we go. We stick to Fairfield Inn always!

Great place to stay! Extremely centric!

Great place to stay! Extremely centric!

My stay here was horrible. The room smelled like smoke. The room reminds me of a motel. The staff wasnt accommodating. Dfntly not worth the amount you pay to stay here.

My stay here was horrible. The room smelled like smoke. The room reminds me of a motel. The staff wasnt accommodating. Dfntly not worth the amount you pay to stay here.

Just right for our overnight stay!

Just right for our overnight stay!

I’ve stayed at this property several times before however, I was very disappointed with the lack of service I received. My air conditioning stopped working within the same day I checked in. I didn’t realize it didn’t work until I return to my room Friday night. I called the front desk to notify them first thing Saturday morning and was advised that they would contact a maintenance technician to see if they could come fix the issue or they would switch to another room. Well neither options happen and no one followed up with me to tell me why. I all so did not receive and housekeeping while I was there. I was there for 4 days and 3 nights, which meant I should have received atleast 1 day of a full housekeeping service. I told the front desk upon me checking out that I never received maintenance or housekeeping. They basically shrugged me off and said have a nice day. They didn’t offer me a refund, anything additional to help ease my frustration with my stay. I don’t like not being acknowledged, I consider myself to be a patient person and I gave them ample opportunity to correct their mistakes. They chose not to. Needless to stay I probably will not be returning to this hotel.

I’ve stayed at this property several times before however, I was very disappointed with the lack of service I received. My air conditioning stopped working within the same day I checked in. I didn’t realize it didn’t work until I return to my room Friday night. I called the front desk to notify them first thing Saturday morning and was advised that they would contact a maintenance technician to see if they could come fix the issue or they would switch to another room. Well neither options happen and no one followed up with me to tell me why. I all so did not receive and housekeeping while I was there. I was there for 4 days and 3 nights, which meant I should have received atleast 1 day of a full housekeeping service. I told the front desk upon me checking out that I never received maintenance or housekeeping. They basically shrugged me off and said have a nice day. They didn’t offer me a refund, anything additional to help ease my frustration with my stay. I don’t like not being acknowledged, I consider myself to be a patient person and I gave them ample opportunity to correct their mistakes. They chose not to. Needless to stay I probably will not be returning to this hotel.

This hotel is very clean and modern. Beware that the walls are paper thin. My husband and I arrived around 9pm and were exhausted after driving 4 hours. We settled in to sleep and were awakened to a headboard banging up against our wall at midnight, which continued up until 3am. We could literally hear EVERYTHING going on in the room next to us, from conversations when we first arrived, to "nighttime activities" and alerts on an iPAD. We called the front desk to complain and were told that there were no available rooms to move to. We probably slept a total of 3 hours, and that was only after the couple next door were exhausted of one another. If a good night's sleep is important to you, it would be best to choose another hotel.

This hotel is very clean and modern. Beware that the walls are paper thin. My husband and I arrived around 9pm and were exhausted after driving 4 hours. We settled in to sleep and were awakened to a headboard banging up against our wall at midnight, which continued up until 3am. We could literally hear EVERYTHING going on in the room next to us, from conversations when we first arrived, to "nighttime activities" and alerts on an iPAD. We called the front desk to complain and were told that there were no available rooms to move to. We probably slept a total of 3 hours, and that was only after the couple next door were exhausted of one another. If a good night's sleep is important to you, it would be best to choose another hotel.

Hotel was nice, breakfast was AWFUL!