Great hotel in a convenient location to catch the ferry to Tallinn.

Receptionist rude, arrogant and not helpfull by chek out - otherwise fine stay

Receptionist rude, arrogant and not helpfull by chek out - otherwise fine stay

Very comfortable stay

Very comfortable stay

In general okay. Pretty dirty carpets in corridors and annoying loud music in all public spaces, horrible and not really relaxing.

In general okay. Pretty dirty carpets in corridors and annoying loud music in all public spaces, horrible and not really relaxing.

Our air conditioning did not work for the first 24 hours of our stay, meaning we barely slept the first night because it was so hot in our room, and windows could not open. We were in touch with reception three times before it was fixed. Also we were allocated a room that was made as a double with a common sheet across the beds although we booked a twin. The room was really small with nowhere to put two suitcases. But most of all the cleaning of the room was terrible. The floor was dirty when we arrived and during the daily cleaning all that was done was clean towels, a new toilet roll, the beds and empty trash. No clean mugs and glasses were given, no refill of Kleenex, and no cleaning whatsoever. Also in the description of the hotel on Hotels.com it stated that the hotel is close to the Olympic Stadium (which was partly why we booked it) which is simply wrong. We complained numerous times, but the reception staff didn’t seem to care or take notes, so no one followed up on any of it, and when emailing the hotel after our stay it took them about two weeks to reply. And all they offered us was an upgrade if we came back. And we definitely will not. On a positive note we did enjoy the skybar and the breakfast buffet, and the restaurant staff were very friendly

Our air conditioning did not work for the first 24 hours of our stay, meaning we barely slept the first night because it was so hot in our room, and windows could not open. We were in touch with reception three times before it was fixed. Also we were allocated a room that was made as a double with a common sheet across the beds although we booked a twin. The room was really small with nowhere to put two suitcases. But most of all the cleaning of the room was terrible. The floor was dirty when we arrived and during the daily cleaning all that was done was clean towels, a new toilet roll, the beds and empty trash. No clean mugs and glasses were given, no refill of Kleenex, and no cleaning whatsoever. Also in the description of the hotel on Hotels.com it stated that the hotel is close to the Olympic Stadium (which was partly why we booked it) which is simply wrong. We complained numerous times, but the reception staff didn’t seem to care or take notes, so no one followed up on any of it, and when emailing the hotel after our stay it took them about two weeks to reply. And all they offered us was an upgrade if we came back. And we definitely will not. On a positive note we did enjoy the skybar and the breakfast buffet, and the restaurant staff were very friendly

More clean please

Great stay! Tram is easy to central station, very friendly staff en great views from skybar and pool!

Great stay! Tram is easy to central station, very friendly staff en great views from skybar and pool!

There was no specific listing of allergens available at the breakfast, even though we informed about severe food allergies when booking the room. The chef was friendly and helpful, but we would have needed a list because of several difficult allergies in our family. Please fix this issue in the future: considering the risk of anaphylaxis is a question of accessibility. Secondly, for some reason the payment did not go through with the credit card number provided so we were called to come to the reception at 8.30 pm when putting our kids to bed. In the end we were told that we should come again in the morning. All this time the same card worked and was used in the end to pay our bill. Maybe this could have waited.

There was no specific listing of allergens available at the breakfast, even though we informed about severe food allergies when booking the room. The chef was friendly and helpful, but we would have needed a list because of several difficult allergies in our family. Please fix this issue in the future: considering the risk of anaphylaxis is a question of accessibility. Secondly, for some reason the payment did not go through with the credit card number provided so we were called to come to the reception at 8.30 pm when putting our kids to bed. In the end we were told that we should come again in the morning. All this time the same card worked and was used in the end to pay our bill. Maybe this could have waited.

I used to get a slightly bigger room earlier on the 14 or 16 floor. This time for the same price, I got a smaller room on 12th floor.

I used to get a slightly bigger room earlier on the 14 or 16 floor. This time for the same price, I got a smaller room on 12th floor.

All went nice and smooth. Staff is nice and helpful The sauna and pool area of this hotel is really good. Also has ok gym

All went nice and smooth. Staff is nice and helpful The sauna and pool area of this hotel is really good. Also has ok gym

Excellent accommodation and Phuong in restaurant does an outstanding job!

Excellent accommodation and Phuong in restaurant does an outstanding job!

Great location

Great location

Great restaurant staff, including Mustafa.

Great restaurant staff, including Mustafa.

Rooms are nice and fresh, breakfast is excellent and personnel is very friendly and helpful. This time we had electricity cut-off for over an hour that was not nice when you have the room in 10th floor and elevator does not work. Parking in near by parking house or along the streets, not cheap ie. Around 50€/day. Some restaurants close by but would take tram to the centre.

Rooms are nice and fresh, breakfast is excellent and personnel is very friendly and helpful. This time we had electricity cut-off for over an hour that was not nice when you have the room in 10th floor and elevator does not work. Parking in near by parking house or along the streets, not cheap ie. Around 50€/day. Some restaurants close by but would take tram to the centre.

Excellent

Excellent

Great breakfast, amazing view on the 16th floor bar area, easy walk to the ferry, walkable or short Uber ride to all major attractions. Clean and comfortable

Nice hotel i think this hotel is the best when they build it still nice hotel but i think needs some renovate… otherwise spectaculus city and sea view that was amazing .

Great breakfast, amazing view on the 16th floor bar area, easy walk to the ferry, walkable or short Uber ride to all major attractions. Clean and comfortable

Nice hotel i think this hotel is the best when they build it still nice hotel but i think needs some renovate… otherwise spectaculus city and sea view that was amazing .