Every thing fine

Spent over $200 on a room and the pull out sofa of the couch was broken. The door to the room squeaked so loud. Just the quality did not equal the price

Spent over $200 on a room and the pull out sofa of the couch was broken. The door to the room squeaked so loud. Just the quality did not equal the price

It was close to the outlet stores and the glass bottom boat ride. Free breakfast was very enjoyable and well made and everything in the dining area and the front desk was clean and orderly. The check in was fast and front desk clerk was kind and was able to switch our room from the second floor to the fourth floor. We were looking forward to using the swimming pool and Jacuzzi but they were not clean and the jacuzzi was not in operation. Our room was clean and everything looked new inside.

It was close to the outlet stores and the glass bottom boat ride. Free breakfast was very enjoyable and well made and everything in the dining area and the front desk was clean and orderly. The check in was fast and front desk clerk was kind and was able to switch our room from the second floor to the fourth floor. We were looking forward to using the swimming pool and Jacuzzi but they were not clean and the jacuzzi was not in operation. Our room was clean and everything looked new inside.

This is a nice and clean hotel and the lady at the desk was very friendly and pleasant

The ubicación of this place were convenience close to everything.

The ubicación of this place were convenience close to everything.

This is a nice and clean hotel and the lady at the desk was very friendly and pleasant

The jacuzzi wasn’t working, there was no cold water in room when we put shower or sink faucet on cold the water came out very hot, my room didn’t have a coffee maker, we had to come inside to front desk to get pool towels

The jacuzzi wasn’t working, there was no cold water in room when we put shower or sink faucet on cold the water came out very hot, my room didn’t have a coffee maker, we had to come inside to front desk to get pool towels

Hair all over the bed. You could see it under the fitted sheet between that and the mattress. Hair all over the top of the comforter. We asked for more towels since there were only 2 in the room, and they said we could only have small ones.

Hair all over the bed. You could see it under the fitted sheet between that and the mattress. Hair all over the top of the comforter. We asked for more towels since there were only 2 in the room, and they said we could only have small ones.

Clean and comfortable, safe surroundings

Clean and comfortable, safe surroundings

This is our go to place for our family road trips. Melody was stellar and more than amazing when we checked in!! She interacted with my daughter and we had fun conversations throughout our stay. Made sure our room was to our satisfaction and asked if we needed anything else such as towels or blankets. Room was clean. Bathroom was clean as well. The AC blew cold air, the vent only blew down. However we always travel with a fan so we used that to resolve the issue. Did not partake in the breakfast due to time but from what we saw, it looked good. There are only two things that I would like to see improved. First one, recycling bins. Shopping at the malls and stores in the area, you get bags and boxes that should be recycled verses filling up the trash cans. The second thing is, the elevator smells like a musty junior high kid/wet dog. It was very hot and humid so I know that didn’t help. But the smell was not a great way start to someone’s overall opinion of the hotel. We definitely will be back when traveling that way.

This is our go to place for our family road trips. Melody was stellar and more than amazing when we checked in!! She interacted with my daughter and we had fun conversations throughout our stay. Made sure our room was to our satisfaction and asked if we needed anything else such as towels or blankets. Room was clean. Bathroom was clean as well. The AC blew cold air, the vent only blew down. However we always travel with a fan so we used that to resolve the issue. Did not partake in the breakfast due to time but from what we saw, it looked good. There are only two things that I would like to see improved. First one, recycling bins. Shopping at the malls and stores in the area, you get bags and boxes that should be recycled verses filling up the trash cans. The second thing is, the elevator smells like a musty junior high kid/wet dog. It was very hot and humid so I know that didn’t help. But the smell was not a great way start to someone’s overall opinion of the hotel. We definitely will be back when traveling that way.

Prepaid for hotel room, tried to cancel, was told that I couldn’t make changes. I understand. Since my understanding was that the room was paid for and no changes could be made, I did not call ahead to tell the office that I’d be arriving the next day. When I arrived I found out I was listed as a no show, that the room was rebooked, and there were no vacancies. I paid your company for the room, but then you rebooked. That’s an awful business practice. I paid over $300 for a room I never even saw. You got paid double for a room.

Prepaid for hotel room, tried to cancel, was told that I couldn’t make changes. I understand. Since my understanding was that the room was paid for and no changes could be made, I did not call ahead to tell the office that I’d be arriving the next day. When I arrived I found out I was listed as a no show, that the room was rebooked, and there were no vacancies. I paid your company for the room, but then you rebooked. That’s an awful business practice. I paid over $300 for a room I never even saw. You got paid double for a room.

The hotel was chosen because of proximity to the outlet mall. It was VERY convenient. Parking was always a breeze. We felt safe. Coffee and water available 24/7 in the lobby. We had a first floor room which I would not suggest due to the noise above. The room had very high ceilings and was spacious but walls are like paper. Noise keep us awake and from falling asleep. Ask for top floor!!! Lobby tables not very clean and trash overflowing at breakfast. Not super tidy!!! We arrived to a room with a clogged drain with black mold and hair covering the sink and water dripping from pipes on to the floor. I asked to be moved to another room but was told Maintenance could fix it. It was resolved to our satisfaction in a reasonable time. No other issues.

The hotel was chosen because of proximity to the outlet mall. It was VERY convenient. Parking was always a breeze. We felt safe. Coffee and water available 24/7 in the lobby. We had a first floor room which I would not suggest due to the noise above. The room had very high ceilings and was spacious but walls are like paper. Noise keep us awake and from falling asleep. Ask for top floor!!! Lobby tables not very clean and trash overflowing at breakfast. Not super tidy!!! We arrived to a room with a clogged drain with black mold and hair covering the sink and water dripping from pipes on to the floor. I asked to be moved to another room but was told Maintenance could fix it. It was resolved to our satisfaction in a reasonable time. No other issues.

Quiet and nice location

Quiet and nice location

Was very clean and comfortable and staf was great

Was very clean and comfortable and staf was great

Room was very dirty, refrigerator did not work, and didn’t have enough towel and not even at the front desk! Kids were running all over the Hotel.

Room was very dirty, refrigerator did not work, and didn’t have enough towel and not even at the front desk! Kids were running all over the Hotel.

I booked two rooms for 7 people and only had 2 bath towels in each room. I wasn’t told I needed to fill out a house keeping form at check in. So no one came to refresh our room our second day. When I asked for more towels the front desk lady said she could only give us two clean ones because they didn’t have enough and others were asking to. The floors were dirty the toilet was loose. The room itself was dusty and not wiped down. The amount I paid for both rooms was not worth it at all. I will not stay again.

I booked two rooms for 7 people and only had 2 bath towels in each room. I wasn’t told I needed to fill out a house keeping form at check in. So no one came to refresh our room our second day. When I asked for more towels the front desk lady said she could only give us two clean ones because they didn’t have enough and others were asking to. The floors were dirty the toilet was loose. The room itself was dusty and not wiped down. The amount I paid for both rooms was not worth it at all. I will not stay again.

Perfect place

Perfect place

Friendly staff and clean room