On Wednesday I asked if I could have my room cleaned. They said it was too late because it was after 3. I said fine, I'll ask again tomorrow. Thursday morning, I go to breakfast, I'm gone literally 5 minutes and they decide that's the time to clean my room. Sounds normal, except I had the do not disturb light on. I have very expensive electronics with me. I need to be there if someone is cleaning my room. I don't think they meant to look shady, but it looks shady. Why wait until I leave? And I know it happened exactly that way because I have it on camera. I always bring a camera with me to hotels just in case. It's internet enabled. I receive the notification as soon as it happens. I tell them to get out of my room from the speaker on the camera and they continue cleaning the room. I had to leave the restaurant and hurry back just to kick them out of my room because they didn't listen to me when I said it through the camera. And they heard me. You can see them check the do not disturb light when I said, get out, the do not disturb light is on. So the staff is either completely stupid or up to no good. It's up to you to decide.

On Wednesday I asked if I could have my room cleaned. They said it was too late because it was after 3. I said fine, I'll ask again tomorrow. Thursday morning, I go to breakfast, I'm gone literally 5 minutes and they decide that's the time to clean my room. Sounds normal, except I had the do not disturb light on. I have very expensive electronics with me. I need to be there if someone is cleaning my room. I don't think they meant to look shady, but it looks shady. Why wait until I leave? And I know it happened exactly that way because I have it on camera. I always bring a camera with me to hotels just in case. It's internet enabled. I receive the notification as soon as it happens. I tell them to get out of my room from the speaker on the camera and they continue cleaning the room. I had to leave the restaurant and hurry back just to kick them out of my room because they didn't listen to me when I said it through the camera. And they heard me. You can see them check the do not disturb light when I said, get out, the do not disturb light is on. So the staff is either completely stupid or up to no good. It's up to you to decide.

The staff is extremely helpful and nice. The hotel is in a great location and the facility itself is nice. I will definitely book here again on my next trip to Cebu

The staff is extremely helpful and nice. The hotel is in a great location and the facility itself is nice. I will definitely book here again on my next trip to Cebu

It was clean,but after using towel of course there's a dirt,it is not a stain and a penalty for 100 pesos?If you pay the penalty then get the towel because you pay it already and throw it!And the commission for massage is too much!They get commission from the customer and the lady massage😡and I am not stupid

It was clean,but after using towel of course there's a dirt,it is not a stain and a penalty for 100 pesos?If you pay the penalty then get the towel because you pay it already and throw it!And the commission for massage is too much!They get commission from the customer and the lady massage😡and I am not stupid

The place is clean,but the counter staffs is only money,money,commission😫

The place is clean,but the counter staffs is only money,money,commission😫

Nice staff, clean room, hot shower, cold Aircon

Nice staff, clean room, hot shower, cold Aircon

The staffs were accommodating and helpful. The property is newly built. The only issue I had was their elevator not working due to it's under maintenance. So I had to go up and down from and to my room at 3rd floor.

The staffs were accommodating and helpful. The property is newly built. The only issue I had was their elevator not working due to it's under maintenance. So I had to go up and down from and to my room at 3rd floor.

The staff was very courteous and respectful. The transportation and shopping was very close. The elevator was broken and it would've been nice to have fixed. The hot water was difficult to get just right. It was either too cold or too hot. Overall, I appreciated the warm and inviting atmosphere that the staff created. It was the trip of a life time.

The staff was very courteous and respectful. The transportation and shopping was very close. The elevator was broken and it would've been nice to have fixed. The hot water was difficult to get just right. It was either too cold or too hot. Overall, I appreciated the warm and inviting atmosphere that the staff created. It was the trip of a life time.

I booked two rooms for my family but visitors not allowed. My family came from far away 130km to the properties to meet our relatives but they don’t allow visitors.

I booked two rooms for my family but visitors not allowed. My family came from far away 130km to the properties to meet our relatives but they don’t allow visitors.

new building, clean and fine to stay. will stay again next time

Wifi is hard to use.There are a lot of use restrictions. If this hotel does not change wifi system.i think I will not visit this hotel anymore.

Room was clean. Aircon was not cold and although coffee was provided, a kettle was not!

Wifi is hard to use.There are a lot of use restrictions. If this hotel does not change wifi system.i think I will not visit this hotel anymore.

Room was clean. Aircon was not cold and although coffee was provided, a kettle was not!

Good hotel for short transit. Girls at the front desk are very pretty and very helpful. The hotel is located near to a mall (JY mall at JY square) and super market with good food choices around. Or you can take those little bus things for 8 PHP to get wherever you want(bus-04m to get to Ayala mall) most of the big attractions are a lot farther down south , and to do a tour to get to them you need to be in a group.there are only churches and 1 or 2 temples nearby. So if you have some time to spare then just go further south near Moalboal and Oslob . But if your just looking for a nice hotel with good transportation and food nearby then this hotel is just fine. One small issue that I also found with my hotel in puerta princessa, I thought it was just my hotel at the time but seeing it here I think it’s just in the philipenes, random people slamming the doors is really loud and you get random sounds from the ceiling even though my room is on the top floor. It’s not something that will keep you up at night or disturb you very much but it’s just something you will notice and wonder what that could possibly be lol. Oh and to get to the hotel from the airport is about 300-310 PHP. When looking for hotels I’ve tried to give detailed reviews because it’s really hard to find a hotel and odd reviews make it even harder, so wherever you stay please try to give a detailed review like this one. Safe travels

Good hotel for short transit. Girls at the front desk are very pretty and very helpful. The hotel is located near to a mall (JY mall at JY square) and super market with good food choices around. Or you can take those little bus things for 8 PHP to get wherever you want(bus-04m to get to Ayala mall) most of the big attractions are a lot farther down south , and to do a tour to get to them you need to be in a group.there are only churches and 1 or 2 temples nearby. So if you have some time to spare then just go further south near Moalboal and Oslob . But if your just looking for a nice hotel with good transportation and food nearby then this hotel is just fine. One small issue that I also found with my hotel in puerta princessa, I thought it was just my hotel at the time but seeing it here I think it’s just in the philipenes, random people slamming the doors is really loud and you get random sounds from the ceiling even though my room is on the top floor. It’s not something that will keep you up at night or disturb you very much but it’s just something you will notice and wonder what that could possibly be lol. Oh and to get to the hotel from the airport is about 300-310 PHP. When looking for hotels I’ve tried to give detailed reviews because it’s really hard to find a hotel and odd reviews make it even harder, so wherever you stay please try to give a detailed review like this one. Safe travels

The room floor is sticky when i check in. water heater not working good. sometime hot sometime cold. friendly staff.

The room floor is sticky when i check in. water heater not working good. sometime hot sometime cold. friendly staff.

Even if you book in advance and pay up front you still may have problems getting your room! Even if you show your confirmation email and payment receipt they don't believe you have booked. They are calling you a liar because their system is slow to update, I stay in Cebu a lot but this establishment is my black list now.

Even if you book in advance and pay up front you still may have problems getting your room! Even if you show your confirmation email and payment receipt they don't believe you have booked. They are calling you a liar because their system is slow to update, I stay in Cebu a lot but this establishment is my black list now.

Thanks a lot. Cheap but luxurious place..

Thanks a lot. Cheap but luxurious place..

It waa a really great stay. The twin rooms are very spacious, clean and comfortable. We really enjoyed our stay and we were not far from the IT park where there are lots of great food places as well as.

It waa a really great stay. The twin rooms are very spacious, clean and comfortable. We really enjoyed our stay and we were not far from the IT park where there are lots of great food places as well as.

The 18 Suites Cebu staff are courteous, friendly and helpful. The room is clean, so are the hallways and the elevator.