Really nice hotel with very friendly staff. The room was great and being right at the marina and having the beach and restaurants on site make this property perfect for a family weekend trip.

Really nice hotel with very friendly staff. The room was great and being right at the marina and having the beach and restaurants on site make this property perfect for a family weekend trip.

Awesome time

Awesome time

Amazing

Amazing

Love Ballards - so convenient

Great!

Great!

The staff is friendly aand helpful. The rooms were very nice. Parking is limited.

The staff is friendly aand helpful. The rooms were very nice. Parking is limited.

Great location with a private beach.

Great location with a private beach.

While our room was clean. The bathroom has definitely seen better days, we were missing a shower door, the “shower caddy” was old and gross. The shower head awful! As for the restaurant, food is so overpriced for bad quality frozen food. $34 for chicken tenders and a handful of French fries. Not to mention ALL the single use plastic they use for everything. They never answer the phone, and there is hardly anyone at reception. Bar and kitchen closed by 9 pm When we return, it won’t be at Ballards not for $600 per night That’s for sure!

Our room was at least clean and ok- however for the price we expected a clean modern bathroom , not one from the 1970’s with a missing shower door and a shower head that barely worked alone with some old nasty pool organizer in the corner . Not to mention the outrageous prices for horrible frozen food and terrible drinks. They are not very “green” plastic is used for everything- sad for such a small island all the single use plastic- wasteful. Our next visit we will definitely make a better choice especially for the $$

Our room was at least clean and ok- however for the price we expected a clean modern bathroom , not one from the 1970’s with a missing shower door and a shower head that barely worked alone with some old nasty pool organizer in the corner . Not to mention the outrageous prices for horrible frozen food and terrible drinks. They are not very “green” plastic is used for everything- sad for such a small island all the single use plastic- wasteful. Our next visit we will definitely make a better choice especially for the $$

It was ok. Mediocre food and drinks

It was ok. Mediocre food and drinks

It was very clean and has a contemporary feel, but it was IMPOSSIBLE to get a human to speak with. They only have automated answering and their help menu is poorly designed. Email is the only option they offer. Hope you don’t run into a problem because there’s no one on their end who will help you solve it.

It was very clean and has a contemporary feel, but it was IMPOSSIBLE to get a human to speak with. They only have automated answering and their help menu is poorly designed. Email is the only option they offer. Hope you don’t run into a problem because there’s no one on their end who will help you solve it.

Perfect location - enjoyed everything about it!

Perfect location - enjoyed everything about it!

Although this location was close to the ferry and convenient, it was overall not that great. They include a gratuity on everything so staff are underwhelming. Guess when you know you’re getting a tip it changes your level of service. The room was large and clean but there wasn’t a mini refrigerator or an ice machine on the floor. Be mindful of the extra charges at the end. It added almost $100 more to the price of the room. This stay was not worth the price in my opinion.

we had a really good time stayed there and love everything

Although this location was close to the ferry and convenient, it was overall not that great. They include a gratuity on everything so staff are underwhelming. Guess when you know you’re getting a tip it changes your level of service. The room was large and clean but there wasn’t a mini refrigerator or an ice machine on the floor. Be mindful of the extra charges at the end. It added almost $100 more to the price of the room. This stay was not worth the price in my opinion.

we had a really good time stayed there and love everything

Not for families and price deceptive. Booked a nonrefundable room online for 4 people - myself, my husband, and our two young children. When we checked in they brought us to our room which could only accommodate 2 people as there was only one bed. After showing them our receipt that we had booked for 4 people they said they could only accommodate our children if we paid them an additional $60. I explained that we booked a room for 4 people and that had we known the price we reserved was not for 4 people we could have better compared pricing with alternatives that didn't have surprise charges. The response from the CFO, Yolanda, was that she will update the web page to be more informative. And the receptionist's response was that we shouldn't have used Expedia to book. It seems obvious from a customer service perspective that they should have honored the reserved price rather than tell us they could not accommodate our children unless we paid them an additional $60. Wheeling in 2 cots didn't cost them a thing and all of the confusion and frustration and time spent dealing with this issue put a damper on the experience we were hoping for on our Block Island getaway.

Not for families and price deceptive. Booked a nonrefundable room online for 4 people - myself, my husband, and our two young children. When we checked in they brought us to our room which could only accommodate 2 people as there was only one bed. After showing them our receipt that we had booked for 4 people they said they could only accommodate our children if we paid them an additional $60. I explained that we booked a room for 4 people and that had we known the price we reserved was not for 4 people we could have better compared pricing with alternatives that didn't have surprise charges. The response from the CFO, Yolanda, was that she will update the web page to be more informative. And the receptionist's response was that we shouldn't have used Expedia to book. It seems obvious from a customer service perspective that they should have honored the reserved price rather than tell us they could not accommodate our children unless we paid them an additional $60. Wheeling in 2 cots didn't cost them a thing and all of the confusion and frustration and time spent dealing with this issue put a damper on the experience we were hoping for on our Block Island getaway.

Right on the beach, convenient to ferry and shopping.

Right on the beach, convenient to ferry and shopping.

Go here every year - love it here!

Go here every year - love it here!