Hotel is close to 3 train lines and only 2 changes from Kyoto station. The rooms are small but this is Japan so I did not have a problem with that. It’s very well run and the rooms and facilities were well kept. Only thing would be for the housekeepers once a week to wipe down the desk and the top of the tv because it had a lot of dust on it.

Hotel is close to 3 train lines and only 2 changes from Kyoto station. The rooms are small but this is Japan so I did not have a problem with that. It’s very well run and the rooms and facilities were well kept. Only thing would be for the housekeepers once a week to wipe down the desk and the top of the tv because it had a lot of dust on it.

A good experience, though in the mornings our room would fill with a faint food smell. Presumably from the restaurant directly beside the hotel, even though our windows were always closed.

A good experience, though in the mornings our room would fill with a faint food smell. Presumably from the restaurant directly beside the hotel, even though our windows were always closed.

Friendly and helpful people

It was high season in Kyoto so hotel pickings were slim. We went with Hop Inn because the prices were comparatively reasonable, but we could see why when we actually stayed there. First off, the staff was wonderful. They were very friendly, helpful and did a great job of accommodating our requests. On the down side, the room is exceedingly small, especially for two people. The bed was a good size, but it was a challenge just to turn around and walk the other direction in there. There was barely anywhere to put our luggage, so we really struggled with being comfortable most of the time. One thing I ran into was the fact that taking the stairs to other floors is not an option. There are stairs but your badge won't unlock the doors so you're forced to use the elevator, even if it's just one floor, which means lots of waiting. I didn't know this until I got stuck once, there really should be a sign posted somewhere telling guests that the stairs should not be used, or just make them accessible, it seems unsafe to disable stair access. It was nice having laundry facilities, but as there are only two washers and dryers, it sometimes meant waiting a long time to use them. Finally, the place felt kind of old and not really clean; we've been to worse but felt it could be a bit better taken care of.

Friendly and helpful people

It was high season in Kyoto so hotel pickings were slim. We went with Hop Inn because the prices were comparatively reasonable, but we could see why when we actually stayed there. First off, the staff was wonderful. They were very friendly, helpful and did a great job of accommodating our requests. On the down side, the room is exceedingly small, especially for two people. The bed was a good size, but it was a challenge just to turn around and walk the other direction in there. There was barely anywhere to put our luggage, so we really struggled with being comfortable most of the time. One thing I ran into was the fact that taking the stairs to other floors is not an option. There are stairs but your badge won't unlock the doors so you're forced to use the elevator, even if it's just one floor, which means lots of waiting. I didn't know this until I got stuck once, there really should be a sign posted somewhere telling guests that the stairs should not be used, or just make them accessible, it seems unsafe to disable stair access. It was nice having laundry facilities, but as there are only two washers and dryers, it sometimes meant waiting a long time to use them. Finally, the place felt kind of old and not really clean; we've been to worse but felt it could be a bit better taken care of.

Property was clean, public bath house was amazing and clean, staff were super friendly and accommodating. I would come back again next time I'm in Kyoto

Property was clean, public bath house was amazing and clean, staff were super friendly and accommodating. I would come back again next time I'm in Kyoto

We loved the location and the rooms were super clean Loved the extra things we could take in the foyer as in bath salts tea and coffee 👌 Rooms were rather tight and the pillows were rock hard but other than it was excellent. We spent 4 nights there

We loved the location and the rooms were super clean Loved the extra things we could take in the foyer as in bath salts tea and coffee 👌 Rooms were rather tight and the pillows were rock hard but other than it was excellent. We spent 4 nights there

I reality liked the courtesy of the stuff and the amenities present on the ground floor. The room was a bit bigger than standard Japanese hotels, it had everything you needed. Good position in general. No particular issues.

I reality liked the courtesy of the stuff and the amenities present on the ground floor. The room was a bit bigger than standard Japanese hotels, it had everything you needed. Good position in general. No particular issues.

The best service I have encountered by hotel staff ! 5 star service to them! Thank you

The best service I have encountered by hotel staff ! 5 star service to them! Thank you

This hotel highly exceeded our expectations. The staff was incredibly helpful and friendly. Everything was perfect, the service we received was superb, there was 24h free coffee and more free amenities as needed, we loved the location and the availability of surrounding shops. We didn't want to leave and will most likely be back.

This hotel highly exceeded our expectations. The staff was incredibly helpful and friendly. Everything was perfect, the service we received was superb, there was 24h free coffee and more free amenities as needed, we loved the location and the availability of surrounding shops. We didn't want to leave and will most likely be back.

Construction sounds in the morning right next door, dryer doesn’t work for washing machine, bed is uncomfortable, but place is cheap and in a good location walking distance from main areas

Construction sounds in the morning right next door, dryer doesn’t work for washing machine, bed is uncomfortable, but place is cheap and in a good location walking distance from main areas

Very friendly and helpful staff, including English-speaking member.

Very friendly and helpful staff, including English-speaking member.