It's more of a boutique style hotel rather than a full-service hotel, but the location was great, the service excellent, and the provided breakfast was substantial. Cool 125+-year-old elevator.

The location of this hotel is close to the train station. Overall, it was alright. The room was on smaller side but had a balcony that you could stand on. The trams had stops right outside the hotel so if you had the windows open, you can hear the very loud squealing of the trams turning on the track. The window did stop almost all of the noise though. The bed is on the harder side and the pillow very soft. The breakfast was good and free. I stayed for 2 nights and I don’t think it’s one I’d want to stay in for a longer period of time. Overall, it was a room to spend the night in and it did its job

The location of this hotel is close to the train station. Overall, it was alright. The room was on smaller side but had a balcony that you could stand on. The trams had stops right outside the hotel so if you had the windows open, you can hear the very loud squealing of the trams turning on the track. The window did stop almost all of the noise though. The bed is on the harder side and the pillow very soft. The breakfast was good and free. I stayed for 2 nights and I don’t think it’s one I’d want to stay in for a longer period of time. Overall, it was a room to spend the night in and it did its job

Very convenient hotel in Bern. The staff was wonderful. The breakfast was nice. I would stay here again.

Very convenient hotel in Bern. The staff was wonderful. The breakfast was nice. I would stay here again.

Room was ok but there was no airco! Sleeping with the window open with the tram right below was no option either.

Room was ok but there was no airco! Sleeping with the window open with the tram right below was no option either.

We are seniors in our 70s and 60s visiting Switzerland for the 1st time. We reserved 1-night stay in Hotel National Bern thru Hotel.com then decided to use Bern as base to do day trips, but at last minute no more room available thru Hotel.com. We reserved additional 3 nights thru Hotel National’s web site. During checking-in, Lady Tanja at reception desk looked at our physical conditions and offered possibility of 4-night stay without changing room. There were difficulties of two reservations in different room categories. With the help of her colleague Lady Malwina, Tanja patiently spent time to comb thru options and later informed us that the difficulty was resolved and we would not need to change room during our stay. The two lady’s warm help to seniors represents the high standard of customer service of Hotel National’s Bern. We have also experienced great service in breakfast room and daily room cleaning. Thank you.

We are seniors in our 70s and 60s visiting Switzerland for the 1st time. We reserved 1-night stay in Hotel National Bern thru Hotel.com then decided to use Bern as base to do day trips, but at last minute no more room available thru Hotel.com. We reserved additional 3 nights thru Hotel National’s web site. During checking-in, Lady Tanja at reception desk looked at our physical conditions and offered possibility of 4-night stay without changing room. There were difficulties of two reservations in different room categories. With the help of her colleague Lady Malwina, Tanja patiently spent time to comb thru options and later informed us that the difficulty was resolved and we would not need to change room during our stay. The two lady’s warm help to seniors represents the high standard of customer service of Hotel National’s Bern. We have also experienced great service in breakfast room and daily room cleaning. Thank you.

Perfect location, wonderful staff and comfortable beds. The place is also very clean! No complaints at all. Thank you!

Perfect location, wonderful staff and comfortable beds. The place is also very clean! No complaints at all. Thank you!

This city was so enchanting! One of my top 3 I visited. Traveling by train and bus I try to avoid Taxis. This hotel is located within close proximity to those. The staff was very accommodating and helped me more than once with the map and directions. They were gracious to hold my bags past check out until my train was ready to leave which gave me more time to site see without lugging my suitcases around. Very good English speakers so I was very comfortable,!

Broken table Broken sink Bed has No headboard No coffee No luggage rack Minimal furniture (one small wooden chair and one leather chair in a junior suite!) No shower cap, conditioner, lotion, and the only supply in the bathroom is a wall mounted body wash and shampoo (same bottle). That same wall mounted unit is also on the sink for hand soap. Club nearby with loud music Elevator only fits 2 people and doesn’t go to ground level without reception pressing something. It is a hostel not a hotel

very good

very good

Convenient location in the center of Bern. Historic hotel with old world feel.

Convenient location in the center of Bern. Historic hotel with old world feel.

Free breakfast was nicer than expected. Room was basic and small but clean and cozy. Location is great, close to train and old town.

Free breakfast was nicer than expected. Room was basic and small but clean and cozy. Location is great, close to train and old town.

Property had unique feeling of past and present. The front desk lady, Ana, was amazing. She helped us in all possible ways. Awesome customer service by her. Other staff was also very polite. Great place to stay close to station

Very courteous staff. Front desk lady, Ana, was very nice. Hotel is dated but very clean. Recommend to stay. Breakfast is average

Very courteous staff. Front desk lady, Ana, was very nice. Hotel is dated but very clean. Recommend to stay. Breakfast is average

Property had unique feeling of past and present. The front desk lady, Ana, was amazing. She helped us in all possible ways. Awesome customer service by her. Other staff was also very polite. Great place to stay close to station

expensive but in a good area

expensive but in a good area

No AC , you got to keep window open if hot . Reception girls were nice , breakfast hostess was typical unfriendly swiss as if do you favor, there yogurts didn’t have label blow it when I ask she rude point me some label on top somewhere. This Swiss needed to get train to treat guest as customer

This property has no AC , you have to keep window open when hot . But there is a busy street, below so hard to sleep with loud tram noise. They did move was to 4th floor from 2nd and away from street. But it was facing courtyard so no wind . Pretty uncomfortable in late July . Breakfast was ok . Lady who was host for breakfast was typical unfriendly Swiss . Reception girls speaks good English and were friendly. They do have portable AC but it was already booked . Location was very close to train station and they gave city transportation pass .

No AC , you got to keep window open if hot . Reception girls were nice , breakfast hostess was typical unfriendly swiss as if do you favor, there yogurts didn’t have label blow it when I ask she rude point me some label on top somewhere. This Swiss needed to get train to treat guest as customer

This property has no AC , you have to keep window open when hot . But there is a busy street, below so hard to sleep with loud tram noise. They did move was to 4th floor from 2nd and away from street. But it was facing courtyard so no wind . Pretty uncomfortable in late July . Breakfast was ok . Lady who was host for breakfast was typical unfriendly Swiss . Reception girls speaks good English and were friendly. They do have portable AC but it was already booked . Location was very close to train station and they gave city transportation pass .

Courteous staff and nice breakfast, but no air conditioning and parking was 3 blocks away and cost 35 sw. fr. Very old property with clean rooms

Courteous staff and nice breakfast, but no air conditioning and parking was 3 blocks away and cost 35 sw. fr. Very old property with clean rooms

Lovely old building. Lots of character. Significant public infrastructure construction in front prohibited me from parking to drop off bags, etc., but not the hotel's fault.