Check in was fine however the staff didn’t say when breakfast was , when check out was, how to access the pool , etc.The only thing she said was where the elevator was.and had to ring the bell each time- we put out the do not disturb sign on the door. When we arrived back late that night the floor was wet.- thinking there was a water leak. Nope -it had been professionally cleaned. My card was charged prior to checkout. Complained to manager. Company had I day to clean. No notice of any kind on the door. No discount given even though our bags were wet and one of my kids has an allergy to cleaning chemicals which I mentioned to staff. This place has 0 customer service. I stared strongly how unhappy I was and how it’s poor business practice to not inform customers of the floor being cleaned. Manager took 0 responsibility no apology, and blamed the cleaning company for not giving notice. I will never stay here again. Should have stayed at the cheaper hotel nearby. Too expensive here for the poor service. If you’re looking to stay somewhere to be close to your military loved one or friend staying at Eagle Pass, take my advice and don’t stay here.

Check in was fine however the staff didn’t say when breakfast was , when check out was, how to access the pool , etc.The only thing she said was where the elevator was.and had to ring the bell each time- we put out the do not disturb sign on the door. When we arrived back late that night the floor was wet.- thinking there was a water leak. Nope -it had been professionally cleaned. My card was charged prior to checkout. Complained to manager. Company had I day to clean. No notice of any kind on the door. No discount given even though our bags were wet and one of my kids has an allergy to cleaning chemicals which I mentioned to staff. This place has 0 customer service. I stared strongly how unhappy I was and how it’s poor business practice to not inform customers of the floor being cleaned. Manager took 0 responsibility no apology, and blamed the cleaning company for not giving notice. I will never stay here again. Should have stayed at the cheaper hotel nearby. Too expensive here for the poor service. If you’re looking to stay somewhere to be close to your military loved one or friend staying at Eagle Pass, take my advice and don’t stay here.

Service was great! We arrived put our belongings down and left. When we returned out A/C unit was leaking water continuously and wet a big part of the floor. Tried to call the front desk and the phone would not work only on speaker, but you could not hear anything. We went to talk to the front desk and they were nice to give us another room. My email stated our check out time was at noon. But an associate said that was incorrect that check out was at 11am

Service was great! We arrived put our belongings down and left. When we returned out A/C unit was leaking water continuously and wet a big part of the floor. Tried to call the front desk and the phone would not work only on speaker, but you could not hear anything. We went to talk to the front desk and they were nice to give us another room. My email stated our check out time was at noon. But an associate said that was incorrect that check out was at 11am

Broken elevator. Stains all over the room . Awful breakfast .over priced .

Broken elevator. Stains all over the room . Awful breakfast .over priced .

There was no water on the first night. But a/c was cold

There was no water on the first night. But a/c was cold

Good, it was a nice hotel. I enjoyed my stay........

Good, it was a nice hotel. I enjoyed my stay........

The rooms and hallways were very dark. Because of COVID, we couldn't use the pool or workout room. I feel like we should've gotten a discount. We also tried to get breakfast in the morning, but there wasn't anyone at the front desk to help us. We wound up going out for tacos.

The rooms and hallways were very dark. Because of COVID, we couldn't use the pool or workout room. I feel like we should've gotten a discount. We also tried to get breakfast in the morning, but there wasn't anyone at the front desk to help us. We wound up going out for tacos.

The remote to my Tv did not work. The ice machines in the entire hotel were not working... I was provided ice, but it was an inconvenience. I understand with COVID breakfast is limited, but the selection offered for “pick-up” was sparse. These are all small things, but I will choose a different hotel in the future to avoid the inconvenience.

The remote to my Tv did not work. The ice machines in the entire hotel were not working... I was provided ice, but it was an inconvenience. I understand with COVID breakfast is limited, but the selection offered for “pick-up” was sparse. These are all small things, but I will choose a different hotel in the future to avoid the inconvenience.

Great place to stay! Very clean and everyone was so nice.

Great place to stay! Very clean and everyone was so nice.

I paid through Hotels.com but there was no reservation. They say there was no email for the hotel so Hotels.com didn’t send it then the BW wouldn’t take phone confirm so I had to pay the hotel directly. If you offer a hotel on your site get your crap together. This is not the first time I’ve had issues.

I paid through Hotels.com but there was no reservation. They say there was no email for the hotel so Hotels.com didn’t send it then the BW wouldn’t take phone confirm so I had to pay the hotel directly. If you offer a hotel on your site get your crap together. This is not the first time I’ve had issues.

This was the second time we have stayed here and would be my choice to stay at again. My husband was working in the area, so this was perfect hotel for us to stay at while visiting him. We can bring our little dog and the kids can play in the pool. One of the few hotels in this area that has a pool and is pet friendly!

This was the second time we have stayed here and would be my choice to stay at again. My husband was working in the area, so this was perfect hotel for us to stay at while visiting him. We can bring our little dog and the kids can play in the pool. One of the few hotels in this area that has a pool and is pet friendly!

They did not give me a receipt

They did not give me a receipt

Drive 8 hours from Louisiana only for toilet in my room not flushing. Tired to use phone to call front desk, phone did not work. Went to front desk, they handed me a plunger. Beds were comfortable, location is great!

Drive 8 hours from Louisiana only for toilet in my room not flushing. Tired to use phone to call front desk, phone did not work. Went to front desk, they handed me a plunger. Beds were comfortable, location is great!

From a cockroache in the room and dust an inch thick on a chair this failed to live up to expectations. The breakfast was very poor dried up egg mush and sausages swimming in grease. We are into our 3rd week of a road trip and this hotel is at the bottom of list so far. It was noticeable that the staff never enquied on our stay when we checked out.

From a cockroache in the room and dust an inch thick on a chair this failed to live up to expectations. The breakfast was very poor dried up egg mush and sausages swimming in grease. We are into our 3rd week of a road trip and this hotel is at the bottom of list so far. It was noticeable that the staff never enquied on our stay when we checked out.

Staff was very friendly. Hotel was new/updated. The hallway carpets looked like they hadn’t been vacuumed in a while. The hotel room walls and headboard had a few stains here and there but not bad enough to make me want to move rooms. Overall our stay was okay.

Staff was very friendly. Hotel was new/updated. The hallway carpets looked like they hadn’t been vacuumed in a while. The hotel room walls and headboard had a few stains here and there but not bad enough to make me want to move rooms. Overall our stay was okay.

The staff here were very friendly and helpful. I’m extremely picky when it come to hotels and I’d stay here again for sure.

The staff here were very friendly and helpful. I’m extremely picky when it come to hotels and I’d stay here again for sure.

good stay a little not very well lit could use more bright lighting to make more inviting and safe for families seemed dull

good stay a little not very well lit could use more bright lighting to make more inviting and safe for families seemed dull