Beyond expectations! Amazing service...

O&O's service philosophy is 'We Create Joy', with guest experiences being key to this mission. However, this hotel consciously chose not to follow it. They severely lack service, care, and attention to guest health & safety. Despite informing them of my allergies before arriving and at check-in, I suffered a severe reaction and asthma attack that night. My first room overlooked residential and staff areas (where they also smoked). I was then moved to room 508 with a mountain view (and car park). I was told that this room had to be re-checked due to my allergies. Despite leaving the room for 4 hours, this didn’t happen and had to be done during dinner. Later that night, after it was “done", I woke up with an asthma attack. It was NOT re-checked! In morning, the assistant manager was unsympathetic and blamed it on how busy they were (same excuse used to justify a lot, including waiting 50min for eggs due to them going to the wrong tables twice). I was told the manager was in a meeting but he would speak to me after. This never happened. I spent 2 days confined to my room, very ill. There was no follow-up from the hotel until 5 days later at 9PM, the night before check-out (despite being in bed with DND on), the manager turned up to say hello but gave no apology or explanation. I’ve stayed at many O&O resorts and assumed the first in Europe would match them, but I was wrong. We’ve still had NO response from the hotel on this or the appalling service during our stay.

O&O's service philosophy is 'We Create Joy', with guest experiences being key to this mission. However, this hotel consciously chose not to follow it. They severely lack service, care, and attention to guest health & safety. Despite informing them of my allergies before arriving and at check-in, I suffered a severe reaction and asthma attack that night. My first room overlooked residential and staff areas (where they also smoked). I was then moved to room 508 with a mountain view (and car park). I was told that this room had to be re-checked due to my allergies. Despite leaving the room for 4 hours, this didn’t happen and had to be done during dinner. Later that night, after it was “done", I woke up with an asthma attack. It was NOT re-checked! In morning, the assistant manager was unsympathetic and blamed it on how busy they were (same excuse used to justify a lot, including waiting 50min for eggs due to them going to the wrong tables twice). I was told the manager was in a meeting but he would speak to me after. This never happened. I spent 2 days confined to my room, very ill. There was no follow-up from the hotel until 5 days later at 9PM, the night before check-out (despite being in bed with DND on), the manager turned up to say hello but gave no apology or explanation. I’ve stayed at many O&O resorts and assumed the first in Europe would match them, but I was wrong. We’ve still had NO response from the hotel on this or the appalling service during our stay.

For our Wedding Anniversary & the One & Only exceeded our expectations… totally wonderful resort with Staff that were so friendly & helpful… we will be coming back again.. highly recommended

For our Wedding Anniversary & the One & Only exceeded our expectations… totally wonderful resort with Staff that were so friendly & helpful… we will be coming back again.. highly recommended

It’s a beautiful destination for a quiet get away . . Lovely facilities , food & wellness.

It’s a beautiful destination for a quiet get away . . Lovely facilities , food & wellness.

Beautiful setting ,very well decorated residence with stunning suites ,very poor level of service throughout the hotel from breakfast to obtaining drinks at the bar ,from check in to check out so many mistakes made ,luggage took 2.5 hours from arriving to be brought to the room ,needs much better management and level of staff to justify the high cost of a trip

Beautiful setting ,very well decorated residence with stunning suites ,very poor level of service throughout the hotel from breakfast to obtaining drinks at the bar ,from check in to check out so many mistakes made ,luggage took 2.5 hours from arriving to be brought to the room ,needs much better management and level of staff to justify the high cost of a trip

ok spot. not much around the area.

ok spot. not much around the area.

I would rate it 7 stars- impeccable in every way. Every detail could not have been better or finer. Building details & interior design details were finest we had ever seen; service was excellent; food was very good- cannot say enough fine things about it!

I would rate it 7 stars- impeccable in every way. Every detail could not have been better or finer. Building details & interior design details were finest we had ever seen; service was excellent; food was very good- cannot say enough fine things about it!

Beautiful hotel in a beautiful location

Beautiful hotel in a beautiful location

Just hot back home to LA, keep talking about one and only portonovi and montenegro. Beautiful, peaceful, relaxing place. The staff are amazing, professional and helpful. And the spa is one of a kind.

Just hot back home to LA, keep talking about one and only portonovi and montenegro. Beautiful, peaceful, relaxing place. The staff are amazing, professional and helpful. And the spa is one of a kind.

An Amazing experience at One & Only Portonovi, this is my second time at this resort, really recommend people to visit this breathtaking place.

An Amazing experience at One & Only Portonovi, this is my second time at this resort, really recommend people to visit this breathtaking place.

One and Only is a lovely hotel with amazing rooms

One and Only is a lovely hotel with amazing rooms

Top One & Only Location!

Top One & Only Location!