Check in was prompt. I was shown to my room. The bed was comfortable. The room was spacious but the bathroom a little narrow. The panelling over the toilet pipe was broken. I was in courtyard 2. There was a tray with 2 cereal, 2 jam and 2 croissants. 2 yoghurts, 2 milk bottles and 2 water bottles were in fridge. There was tea, coffee and sugar. The room was dirty. I put my phone on bedside unit to charge and my hand got sticky. I had to clean the surface with water and sheets of toilet roll. The hard floor was dirty. I noticed the dirt from my feet on my bedsheet. There was a tv which I used to listen to radio. It went off a few times. I met friends in the restaurant. There was a wedding on but meals were nice. They hadn’t checked toilets though and toilet roll was out. No itemised bill but the total price sounded about right.

Check in was prompt. I was shown to my room. The bed was comfortable. The room was spacious but the bathroom a little narrow. The panelling over the toilet pipe was broken. I was in courtyard 2. There was a tray with 2 cereal, 2 jam and 2 croissants. 2 yoghurts, 2 milk bottles and 2 water bottles were in fridge. There was tea, coffee and sugar. The room was dirty. I put my phone on bedside unit to charge and my hand got sticky. I had to clean the surface with water and sheets of toilet roll. The hard floor was dirty. I noticed the dirt from my feet on my bedsheet. There was a tv which I used to listen to radio. It went off a few times. I met friends in the restaurant. There was a wedding on but meals were nice. They hadn’t checked toilets though and toilet roll was out. No itemised bill but the total price sounded about right.

Property itsself was ok nothing fancy but nothing extra. Noowhere in the room to sit other than the bed. No tissues. Had issues locking the front door and figuring out the shower head. Located on a cute canal but next to decrepid house boats that looked like the homeless lived in them. Saw a rat while walking the path. Staff were very friendly and helpful!

Property itsself was ok nothing fancy but nothing extra. Noowhere in the room to sit other than the bed. No tissues. Had issues locking the front door and figuring out the shower head. Located on a cute canal but next to decrepid house boats that looked like the homeless lived in them. Saw a rat while walking the path. Staff were very friendly and helpful!

One night stay at the property before our flight from Heathrow Airport, lovely place and facilities for what our family of 4 needed. Food at the restaurant was outstanding especially the Sunday roast definitely recommend the property and restaurant and would use the property in the future as Heathrow Airport was close by and easy to access.

One night stay at the property before our flight from Heathrow Airport, lovely place and facilities for what our family of 4 needed. Food at the restaurant was outstanding especially the Sunday roast definitely recommend the property and restaurant and would use the property in the future as Heathrow Airport was close by and easy to access.

Staff members were very helpful and friendly only reason I rated 4 stars was because the room was not heated enough

Staff members were very helpful and friendly only reason I rated 4 stars was because the room was not heated enough

Very welcoming and loverly accommodation in a great setting. Perfect for our trip to the theatre in Hayes. Enjoyed an excellent meal in the restaurant. No breakfast in the restaurant as doesn’t open until 12 but cereal, croissant, and yoghurt provided in the room which suited us.

Very welcoming and loverly accommodation in a great setting. Perfect for our trip to the theatre in Hayes. Enjoyed an excellent meal in the restaurant. No breakfast in the restaurant as doesn’t open until 12 but cereal, croissant, and yoghurt provided in the room which suited us.

Very accommodating. nice clean room with friendly staff.

Very accommodating. nice clean room with friendly staff.

Amazing place, room a bit cosy yet very clean and well maintained.

Amazing place, room a bit cosy yet very clean and well maintained.

Really comfortable glampod

Really comfortable glampod

Staff was wonderful. Room was very nice, met our needs perfectly. Lovely location.

Staff was wonderful. Room was very nice, met our needs perfectly. Lovely location.

Cute cottage. Wish we were there more than one night. Very quiet. Lovely room. Staff was friendly and helpful and arranged a ride for us the next morning. Restaurant was very good as well

Cute cottage. Wish we were there more than one night. Very quiet. Lovely room. Staff was friendly and helpful and arranged a ride for us the next morning. Restaurant was very good as well

Lovely spot but needs a bit of a tidy up - no towel holders in bathroom, no hairdryer, carpet needs a good clean.

Lovely spot but needs a bit of a tidy up - no towel holders in bathroom, no hairdryer, carpet needs a good clean.

We booked the Honeymoon / Junior suite for 2 nights, it was lovely, just as the pictures showed. The view from the room was an uninterrupted view of the canal and was delightfully peaceful. You step straight out on to the edge of the canal and in to the garden of the pub, which is great to sit and enjoy the sun and passing barges, boats and wildlife. The food in the pub/ restaurant is very good and very reasonably priced. We happened to be there fore the hottest days of the year to date, so the lack of aircon was a bit of a shame, but the owners do go out of their way in setting up fans in rooms which are very welcome. Be mindful though, if you are booking for a Saturday night, the will be music playing loudly outside as the pub is a local hotspot, this does finish before midnight and you are warned by the owners in advance of your stay. We received and email regarding this and a follow up phone call.

We booked the Honeymoon / Junior suite for 2 nights, it was lovely, just as the pictures showed. The view from the room was an uninterrupted view of the canal and was delightfully peaceful. You step straight out on to the edge of the canal and in to the garden of the pub, which is great to sit and enjoy the sun and passing barges, boats and wildlife. The food in the pub/ restaurant is very good and very reasonably priced. We happened to be there fore the hottest days of the year to date, so the lack of aircon was a bit of a shame, but the owners do go out of their way in setting up fans in rooms which are very welcome. Be mindful though, if you are booking for a Saturday night, the will be music playing loudly outside as the pub is a local hotspot, this does finish before midnight and you are warned by the owners in advance of your stay. We received and email regarding this and a follow up phone call.

Stayed down for the weekend for a wedding......felt a little guilty for taking so long getting ready as the cleaners couldn't get in for us..... i shouldnt have worried......they were great. Also everyone great next day after a lay in.....overall really enjoyed it......food was nice too.

Stayed down for the weekend for a wedding......felt a little guilty for taking so long getting ready as the cleaners couldn't get in for us..... i shouldnt have worried......they were great. Also everyone great next day after a lay in.....overall really enjoyed it......food was nice too.

When we arrived to check-in, no one was on the property to let us in. No one answered the phone. We were not made aware there was a check in by time. We ended up staying another hotel.

When we arrived to check-in, no one was on the property to let us in. No one answered the phone. We were not made aware there was a check in by time. We ended up staying another hotel.

Great location and friendly staff and I met the friendly locals. My room was lovely on the canal boat. I would have preferred a hot cooked breakfast but there was no option unfortunately! Lovely walks close by and I would recommend this hotel.

Great location and friendly staff and I met the friendly locals. My room was lovely on the canal boat. I would have preferred a hot cooked breakfast but there was no option unfortunately! Lovely walks close by and I would recommend this hotel.

I love their staff. We arrived late for our late check in (close to midnight) and they stayed later in order for us to not be homeless for the night. Even when we arrived late the employees Nigel and Lianne still stayed to help us with our bags and to get the extra bed ready. The room was clean and the area was beautiful. Although a bit isolated the area is very cute. The wood cottage is not used for alliterations but an exact description of the room, but with a modern twist. My friend and I loved this property will defiantly be stopping again when we travel.

We didnt realise our accommodation was going to be actually floating on the canal. Sometimes you could feel the movement of the water. Unfortunately you could also hear the residents of the two adjoining properties also moving about, using the bathroom etc. If you are a light sleeper, ear plugs would be a good idea. It had everything that we needed and we ate 2 nights at the adjoining pub, The WatersEdge, which was lovely. Very friendly staff. It was lovely watching the ducks, birds and the world go by. We walked around Little Britain Lake where there is lots of birdlife. Also just a 20min walk along the canal path to Tesco. Lovely calming area doesnt feel like central London. Only 15mins in a taxi to Heathrow airport (£23.80).