GOOD RESORT BUT NEED LITTLE MORE UPDATE. THE STAFF ARE VERY FRIENDLY AND HELPFUL. SAFETY IS ONE PRIORITY AND THEY MAKE SURE YOU'RE SAFE. DON'T HAVE PROBLEM GOING BACK

Attentive staff No good customer service doesn’t work good

Dining options were cancelled to many times. We’re not always honest about trip times.

Staying at this property for the first time in Cancun is a good option, it’s a convenient spot to get to the city or to the hotel zone. The hotel does offer 3 free meals a day plus drinks/ bar food. One drawback from this hotel is that they make you go to a concierge to reserve for the evening dinner here is where they trap you and force you to go to an offsite breakfast where they will try everything in their power to sell you tours to other areas like Isla Mujeres or Chichén and so on, by all means avoid this, reserve the meal but don’t agree to anything else. These people try and try to get you to buy things for them. The resort is clean, multiple pools and easy access to the beach. The rooms were clean and they do daily room service. The food is not the best but saves you from buying a few meals. The gym shows lack of maintenance and the machines are either broken or dirty. Over all it’s a good spot just avoid all the con man’s trying to sell you the world at supposed discounts.

Bad service

The staff was friendly but I was not a fan of the property. I'd recommend investing in remodeling. We were in a room that had a patio facing the karaoke/live music area that goes till 10pm. It was SO LOUD. We booked excursions for early in the morning so trying to sleep with that going on was awful. Our front door was next to housekeeping/maintenance so the mornings we were able to sleep in, we couldn't because you could hear everything from the front door. If you need a plunger for the toilet, you have to call maintenance. The food is okay but if you're a foody, you have better luck eating out. It's an affordable option if you just need to sleep but the beds are hard so you may wake up with body aches.

Beds were too hard. My back was hurting my whole time there

Staff was very friendly

Needs major renovations. Room wasn't the cleanest. Resort overall needs a makeover. Food options weren't that good. Pool staff and guest services were nice though.

Great people and excellent attention

tired

I liked how strategic the location was.- safe and quite.

I liked how strategic the location was.- safe and quite.

Amazing Stay!

Amazing Stay!

Not satisfied

Not satisfied

Very nice stay.

Very nice stay.

It was a nice small hotel by the beach. Had a great time there.

It was a nice small hotel by the beach. Had a great time there.

I’ve never once left a resort after paying for it. Went and stayed at another resort after spending 4 hours here (for the same price). It was dirty, the food was absolutely horrendous, and the liquor tasted like pure rubbing alcohol and gasoline. The beach area is very limited.

I’ve never once left a resort after paying for it. Went and stayed at another resort after spending 4 hours here (for the same price). It was dirty, the food was absolutely horrendous, and the liquor tasted like pure rubbing alcohol and gasoline. The beach area is very limited.

I will be very clear and to the point for other ppl traveling to this resort so they know exactly what it is and not what they read because it is false information on Expedia and I’m only allowed so many words to type: NOT 5 restaurants, food was horrible barley ate in 4 days we was there. No open bar passed 11 and it is all well drinks. Bar does not open till 12:30 in the afternoon. There are times you can’t get any food at all you have to leave the resort and go 10-15 down in a taxi to get anything. No other beaches are walking distance the strip we was on was nasty bay ocean water. Pools were not cleaned. Rooms were damaged very old. Lobby is open so you get nothing but hot air it smells like sewer. We barely made it through 4 nights I was super disappointed all inclusive there is absolutely false and so are the pictures! The convenient store fyi has nothing in it it’s a small and definitely not convenient. Best part of the stay was the cruise and jet skies and when the pool was clean. I was starving every day my husband and I went for our anniversary won’t be back.

I will be very clear and to the point for other ppl traveling to this resort so they know exactly what it is and not what they read because it is false information on Expedia and I’m only allowed so many words to type: NOT 5 restaurants, food was horrible barley ate in 4 days we was there. No open bar passed 11 and it is all well drinks. Bar does not open till 12:30 in the afternoon. There are times you can’t get any food at all you have to leave the resort and go 10-15 down in a taxi to get anything. No other beaches are walking distance the strip we was on was nasty bay ocean water. Pools were not cleaned. Rooms were damaged very old. Lobby is open so you get nothing but hot air it smells like sewer. We barely made it through 4 nights I was super disappointed all inclusive there is absolutely false and so are the pictures! The convenient store fyi has nothing in it it’s a small and definitely not convenient. Best part of the stay was the cruise and jet skies and when the pool was clean. I was starving every day my husband and I went for our anniversary won’t be back.

We will not be coming back to this resort. Master shower would get backed up with water, second room no electricity, servers horrible customer service & very rude, rest rooms smelled so bad and not to mention the hallway to get to the room, pool next to the bar had so much hair in the water the first two days, food was cold and every day it was literally the same food. We will not be coming back to this resort for sure beyond disappointed.

We will not be coming back to this resort. Master shower would get backed up with water, second room no electricity, servers horrible customer service & very rude, rest rooms smelled so bad and not to mention the hallway to get to the room, pool next to the bar had so much hair in the water the first two days, food was cold and every day it was literally the same food. We will not be coming back to this resort for sure beyond disappointed.

Not too many good option. It was hard getting milk.

Entertainer and staff amazing

Entertainer and staff amazing

Not too many good option. It was hard getting milk.

The staff, check in process and over stay was great but it would have been a 10/10 if there were better food options.