The property is nestled in a quaint area that is somewhat secluded and right near the river. It was breathtaking to walk up and down the trail listening to the river and all the birds. The resort was very busy and was having a convention, which was not ideal for us since we were looking to get away from all that. There was not a place to eat because the convention had taken over the restaurant. It was way understaffed and wasn’t kept clean. Towels and drinks from the night before were all around the pool and firepit area where you could sit. Coffee was not provided in the mornings- this is supposed to be a 5 star and no coffee bar! They did have a market that served coffee, but it did not open until 7am- the restaurant that serves coffee didn’t open until 7am. There were early golfers, hikers, and people that were roaming at 6am looking for some coffee! The rooms were very nice, clean… best beds and pillows! There was an espresso machine but it made tiny cups of espresso. The shuttle service was excellent- could get anywhere in the village for dinner or lunch. Once everyone left, and the resort was quiet, it was a beautiful place and we were glad we didn’t switch hotels. Overall, I would stay again.

The property is nestled in a quaint area that is somewhat secluded and right near the river. It was breathtaking to walk up and down the trail listening to the river and all the birds. The resort was very busy and was having a convention, which was not ideal for us since we were looking to get away from all that. There was not a place to eat because the convention had taken over the restaurant. It was way understaffed and wasn’t kept clean. Towels and drinks from the night before were all around the pool and firepit area where you could sit. Coffee was not provided in the mornings- this is supposed to be a 5 star and no coffee bar! They did have a market that served coffee, but it did not open until 7am- the restaurant that serves coffee didn’t open until 7am. There were early golfers, hikers, and people that were roaming at 6am looking for some coffee! The rooms were very nice, clean… best beds and pillows! There was an espresso machine but it made tiny cups of espresso. The shuttle service was excellent- could get anywhere in the village for dinner or lunch. Once everyone left, and the resort was quiet, it was a beautiful place and we were glad we didn’t switch hotels. Overall, I would stay again.

We had a great stay. Accommodating staff was great

We had a great stay. Accommodating staff was great

The pool was very cold and the hot tub wasn't operating. Otherwise, we LOVED the hotel.

The pool was very cold and the hot tub wasn't operating. Otherwise, we LOVED the hotel.

People are nice and service was good, except the cafe that serves breakfast. It was so slow and unorganized it felt like they were clueless. The SPA seems like Four Seasons prices, but the amenities are not comparable.

People are nice and service was good, except the cafe that serves breakfast. It was so slow and unorganized it felt like they were clueless. The SPA seems like Four Seasons prices, but the amenities are not comparable.

Very courteous and efficient staff.

Very courteous and efficient staff.

Almost zero water pressure and constantly cold water. Made it very difficult to shower. Tons of extra fees that we were not informed of beforehand. Will not be returning

Almost zero water pressure and constantly cold water. Made it very difficult to shower. Tons of extra fees that we were not informed of beforehand. Will not be returning

Very nice 👍 property the only problem for me was de carpet in the room /not clean but I miss the dog friendly lines but I grateful because I would never picked this hotel and we love it , and the outdoor areas, are everything very recommended

Very nice 👍 property the only problem for me was de carpet in the room /not clean but I miss the dog friendly lines but I grateful because I would never picked this hotel and we love it , and the outdoor areas, are everything very recommended

The staff was great, rooms clean, overall a wonderful place to stay.

The staff was great, rooms clean, overall a wonderful place to stay.

Food is soooooooo average, front desk staff are amazing but valet are Awful. weeds all around the pool and DJ at the pool cranking beats at a 10 outta 10 until I got a migraine! Not exactly relaxing. In the end this is way too average for the price. The staff need big time customer service training. Mostly they are grumpy, rude or disinterested. River and local are incredible after that? I wouldn't go back. If you are from out of town go somewhere else.

Food is soooooooo average, front desk staff are amazing but valet are Awful. weeds all around the pool and DJ at the pool cranking beats at a 10 outta 10 until I got a migraine! Not exactly relaxing. In the end this is way too average for the price. The staff need big time customer service training. Mostly they are grumpy, rude or disinterested. River and local are incredible after that? I wouldn't go back. If you are from out of town go somewhere else.

We had a wonderful relaxing stay at the Grand Hyatt Vail. It was their low season, so not as chaotic and hectic (which we like), but still plenty to do like hiking, biking or simply having a lazy walk along the Gore Creek trails. One can do as much as they want, or simply nothing at all and enjoy the surrounding. The property is well kept, clean and plenty of space to roam around. We tried a couple of restaurants, Gessner Steakhouse & Makoto, both having outstanding & delicious fares. Highly recommend the resort, and if possible, book the room with balcony overlooking the mountain and creek.

We had a wonderful relaxing stay at the Grand Hyatt Vail. It was their low season, so not as chaotic and hectic (which we like), but still plenty to do like hiking, biking or simply having a lazy walk along the Gore Creek trails. One can do as much as they want, or simply nothing at all and enjoy the surrounding. The property is well kept, clean and plenty of space to roam around. We tried a couple of restaurants, Gessner Steakhouse & Makoto, both having outstanding & delicious fares. Highly recommend the resort, and if possible, book the room with balcony overlooking the mountain and creek.

This is the first time I had stayed at this property. It was recommended by another family member. Location, service, and experience were all outstanding. I can't wait to return! The staff members at the Grand Hyatt were so wonderful. We were treated so well by all, especially Bryan. Bryan provided such outstanding service - our entire family was there and everyone thought the same about Bryan. What a gem and an asset to the Grand Hyatt Vail!!

This is the first time I had stayed at this property. It was recommended by another family member. Location, service, and experience were all outstanding. I can't wait to return! The staff members at the Grand Hyatt were so wonderful. We were treated so well by all, especially Bryan. Bryan provided such outstanding service - our entire family was there and everyone thought the same about Bryan. What a gem and an asset to the Grand Hyatt Vail!!

It was great!

It was great!

Beautiful resort!

Beautiful resort!

The hotel itself is beautiful, but the service left much to be desired. From the first impression with valet not even bothering to open the door or assist with bags, to the less than pleasant bartender in the restaurant for lunch, to things as simple as not having paper cups in the room and housekeeping not responding to the requests, it felt more like an imposition than a vacation. It is clear that this hotel markets itself as a luxury experience but misses the mark on what that means. The accommodations and finishes were five star, the service was average if that.

excellent

The hotel itself is beautiful, but the service left much to be desired. From the first impression with valet not even bothering to open the door or assist with bags, to the less than pleasant bartender in the restaurant for lunch, to things as simple as not having paper cups in the room and housekeeping not responding to the requests, it felt more like an imposition than a vacation. It is clear that this hotel markets itself as a luxury experience but misses the mark on what that means. The accommodations and finishes were five star, the service was average if that.

excellent

They have many nice and hard working staffs from all over the world. I have to write down the front desk staff from Indonesia and her name is Sally. She was exceptionally friendly and knew what she was doing. Grand Hyatt in Vail is so lucky to have many good workers./ Only thing that I have to point out the bad thing was that the chair lift wasn’t operating after one day. That was one of the factors that we booked the hotel but it wasn’t. We have to take the shuttle back and force with a lot of walking and carrying skis with ski boots on.

They have many nice and hard working staffs from all over the world. I have to write down the front desk staff from Indonesia and her name is Sally. She was exceptionally friendly and knew what she was doing. Grand Hyatt in Vail is so lucky to have many good workers./ Only thing that I have to point out the bad thing was that the chair lift wasn’t operating after one day. That was one of the factors that we booked the hotel but it wasn’t. We have to take the shuttle back and force with a lot of walking and carrying skis with ski boots on.