Staff was very friendly and was happy to give us fresh towels when asked for.

TERRIBLE! If I could give LESS than 1 star I would. Room was dirty and they wouldn’t let us switch rooms. Dirty= like hair and trash, and toilet paper pieces left on the floor. We left to eat while it was supposed to be “deep cleaned” and that didn’t happen. WORST front desk service when I explained that the room was still disgusting. It wasn’t a random dirty room either. The people that walked in around the same time I did, also came back to say they had a dirty room and the front desk would not move them to a new room. They claimed they couldn’t because their boss would let them. I will NEVER stay here again and I travel to the area often. I will also tell everyone I know to never stay in this hotel. I’ll be calling to talk to someone about this situation. Don’t STAY here!! Photos are after the “deep clean”

TERRIBLE! If I could give LESS than 1 star I would. Room was dirty and they wouldn’t let us switch rooms. Dirty= like hair and trash, and toilet paper pieces left on the floor. We left to eat while it was supposed to be “deep cleaned” and that didn’t happen. WORST front desk service when I explained that the room was still disgusting. It wasn’t a random dirty room either. The people that walked in around the same time I did, also came back to say they had a dirty room and the front desk would not move them to a new room. They claimed they couldn’t because their boss would let them. I will NEVER stay here again and I travel to the area often. I will also tell everyone I know to never stay in this hotel. I’ll be calling to talk to someone about this situation. Don’t STAY here!! Photos are after the “deep clean”

Need floor length mirro and waited over a hour and half to check in because the room wasn’t ready . Needed maintenance as soon as we finally got in room faucet in bath fell off and toilet paper holder loose then both mattered had stains also roll out table leg was broken

Need floor length mirro and waited over a hour and half to check in because the room wasn’t ready . Needed maintenance as soon as we finally got in room faucet in bath fell off and toilet paper holder loose then both mattered had stains also roll out table leg was broken

Very good

Very good

Service was horrendous, my room as full of hair the bathroom as well, tub was dirty. Pool was cloudy and nasty breakfast only one person working and we had to wait another half hour to get the next run of breakfast or refills. Front desk lady was terrible and customer service was horrible. Would recommend it!

Service was horrendous, my room as full of hair the bathroom as well, tub was dirty. Pool was cloudy and nasty breakfast only one person working and we had to wait another half hour to get the next run of breakfast or refills. Front desk lady was terrible and customer service was horrible. Would recommend it!

Liked full size fridge & dishwasher. Job ended two days early. Wife called front desk and they said no problem. Went to front desk, it was unattended. Waited 10 miles, left key cards in basket. Began drive home. Wife called front desk at 2:12pm to confirm 2 day refund would be issued. Wife was told clerk had to get ok from GM & will call back. Two hours later wife called was told she should’ve called by 2 so there will be no refund. Have been trying to reach GM since 7/17. Always an excuse. Now have Corporate involved. Doubt I’ll get refund for two nights. Will never stay at this brand again. Should’ve stayed at the Marriott, which is our preferred brand.

Liked full size fridge & dishwasher. Job ended two days early. Wife called front desk and they said no problem. Went to front desk, it was unattended. Waited 10 miles, left key cards in basket. Began drive home. Wife called front desk at 2:12pm to confirm 2 day refund would be issued. Wife was told clerk had to get ok from GM & will call back. Two hours later wife called was told she should’ve called by 2 so there will be no refund. Have been trying to reach GM since 7/17. Always an excuse. Now have Corporate involved. Doubt I’ll get refund for two nights. Will never stay at this brand again. Should’ve stayed at the Marriott, which is our preferred brand.

Bathroom had no toilet paper or shower curtain, no sheets for the pull out couch, and horrible customer service!

Bathroom had no toilet paper or shower curtain, no sheets for the pull out couch, and horrible customer service!

Large bags of trash sat in the hallway in our floor for two days. No cups for coffee with morning breakfast The staff had to be told they were out of eggs and waffle mix Pool water looked cloudy. I would not let my family get in the pool.

Large bags of trash sat in the hallway in our floor for two days. No cups for coffee with morning breakfast The staff had to be told they were out of eggs and waffle mix Pool water looked cloudy. I would not let my family get in the pool.

We were so happy with our stay. Everything was great and we would recommend this place for a nice stay.

We were so happy with our stay. Everything was great and we would recommend this place for a nice stay.

Our overall stay was good. Room was cool and clean and the bed was extremely comfortable. The building was a bit untidy. Hallways needed vacuuming and the trash cans were overflowing.

Our overall stay was good. Room was cool and clean and the bed was extremely comfortable. The building was a bit untidy. Hallways needed vacuuming and the trash cans were overflowing.

We enjoyed our at MainStay Suites. The air conditioning unit would not turn off so we had to unplug it. The maid service did not come to bring us clean house. Overall, this was a good place to stay for our visit to the Ark Encounter and Creation Museum.

We enjoyed our at MainStay Suites. The air conditioning unit would not turn off so we had to unplug it. The maid service did not come to bring us clean house. Overall, this was a good place to stay for our visit to the Ark Encounter and Creation Museum.

The hotel room was a King w/ a kitchenette and a pull-out bed. For the price it was a very nice room. The shower had a lot of soap scum built up which is indicative of it not being thoroughly cleaned often and the breakfast the following morning was all ulta-processed foods except for some fruit. Beyond these two things, it was a great stay.

The hotel room was a King w/ a kitchenette and a pull-out bed. For the price it was a very nice room. The shower had a lot of soap scum built up which is indicative of it not being thoroughly cleaned often and the breakfast the following morning was all ulta-processed foods except for some fruit. Beyond these two things, it was a great stay.

The receptionist was very friendly and helpful. It was especially funny that I confused her with her twin sister that works who was just as nice 😊

The staff was very friendly and helpful.

The receptionist was very friendly and pleasant.

Very clean hotel and friendly staff. We can tell the staff goes beyond call of duty and they actually care. The hot Breakfast was very good too.

Very clean hotel and friendly staff. We can tell the staff goes beyond call of duty and they actually care. The hot Breakfast was very good too.

Nicely kept

Nicely kept

New and comfortable

Facility and rooms wee very nice. Free breakfast left a little t be desired. Food was wiped out by 8:30.