The hotel is clean. I could hear someone were talking next door after midnight

The hotel is clean. I could hear someone were talking next door after midnight

Excellent overall

Excellent overall

Room 621 for 2 nights from 17-19 Sep. Everything was good until I rang to ask for 2 hours check out extension, a lady who answered the call said only can extend till 12:30pm. Hence I said I didnt mind extending one more night stay and offer to come down to the front desk to pay for the extra night, she said no way, rooms are fully booked. I said what about other room type, she still said fully booked. I was quite puzzled and quickly pulled out my hotels.no apps to check, there were still PLENTY of rooms in this hotel. I really didn’t understand why this lady gave me such info, as if she doesn’t welcome me at all. I eventually didn’t book the extra night, did an early check out and stored my luggage with the concierge. I managed to rush back after client meeting and picked up my suitcase at 12pm then moved to another hotel. I will NEVER stay in this hotel ever in my next business trip to Jakarta.

Room 621 for 2 nights from 17-19 Sep. Everything was good until I rang to ask for 2 hours check out extension, a lady who answered the call said only can extend till 12:30pm. Hence I said I didnt mind extending one more night stay and offer to come down to the front desk to pay for the extra night, she said no way, rooms are fully booked. I said what about other room type, she still said fully booked. I was quite puzzled and quickly pulled out my hotels.no apps to check, there were still PLENTY of rooms in this hotel. I really didn’t understand why this lady gave me such info, as if she doesn’t welcome me at all. I eventually didn’t book the extra night, did an early check out and stored my luggage with the concierge. I managed to rush back after client meeting and picked up my suitcase at 12pm then moved to another hotel. I will NEVER stay in this hotel ever in my next business trip to Jakarta.

As expected of Hilton, service was very professional and business-like. Staff were friendly and super helpful. The only downside was that my travel buddy and I were assigned rooms on different floors. This would normally not be an issue had we been able to freely roam but with the strict and secure access of room cards being limited to the floor of the assigned room, it required coordination if we wanted to meet and hang out in each other's room.

As expected of Hilton, service was very professional and business-like. Staff were friendly and super helpful. The only downside was that my travel buddy and I were assigned rooms on different floors. This would normally not be an issue had we been able to freely roam but with the strict and secure access of room cards being limited to the floor of the assigned room, it required coordination if we wanted to meet and hang out in each other's room.