Friendly hotel with good spa comprising pool, steam room, sauna and salt room. Excellent value but no air conditioning

Friendly hotel with good spa comprising pool, steam room, sauna and salt room. Excellent value but no air conditioning

Late check out as our flight was late Cosy room Close to main strip and gondola

Late check out as our flight was late Cosy room Close to main strip and gondola

The hotel felt dated, musty and dark. Our room was not cleaned several days running even when we asked at the non helpful reception. The mountain view room that we paid for was actually a car park full of stray cats .. the bed was too small for me ( I am 6”6’) they did change room upon request but only after two days which made experience uncomfortable. The breakfast was v basic and service always without a smile. No open bar and seemed that they had already shut down for season. The pool and hot tube were nice but the sauna and steam rooms were often not switched on during working hours, so took ages to become usable. This was an engagement trip and a 4 star hotel .. I expected better.

The hotel felt dated, musty and dark. Our room was not cleaned several days running even when we asked at the non helpful reception. The mountain view room that we paid for was actually a car park full of stray cats .. the bed was too small for me ( I am 6”6’) they did change room upon request but only after two days which made experience uncomfortable. The breakfast was v basic and service always without a smile. No open bar and seemed that they had already shut down for season. The pool and hot tube were nice but the sauna and steam rooms were often not switched on during working hours, so took ages to become usable. This was an engagement trip and a 4 star hotel .. I expected better.

This hotel was a fabulous find. The staff are friendly, the spa with pool, heated jacuzzi, sauna and steam room is very welcome after a day in the snow and the beds are super comfortable. Breakfast is ok. If you are looking for a full English every morning it’s not the place for you, but there is enough choice to suit everyone. It’s close to the town, but far enough away not to hear the nightclubs. The heating in the hotel seems to be set to maximum, so you may need to turn your radiator down. The reception area has a beautiful log fire where it would be nice to enjoy a drink if they opened the bar more often. The on-site restaurant is very very good and incredibly cheap too. One thing where the hotel could improve is in it’s towel and toiletry lottery. Will they change the towels? What will you get? One bath towel and six hand towels? Or nothing new? Will they leave more shower gel or shampoo or not? Thankfully, the reception staff can usually correct any errors. If you want a kettle for your room, you’ll need to ask at reception and google translate often helps with this. Maybe taking a travel kettle and mugs might be a better idea. We will be staying here the next time we are in Bansko. Hotel Tanne is a great little place.

This hotel was a fabulous find. The staff are friendly, the spa with pool, heated jacuzzi, sauna and steam room is very welcome after a day in the snow and the beds are super comfortable. Breakfast is ok. If you are looking for a full English every morning it’s not the place for you, but there is enough choice to suit everyone. It’s close to the town, but far enough away not to hear the nightclubs. The heating in the hotel seems to be set to maximum, so you may need to turn your radiator down. The reception area has a beautiful log fire where it would be nice to enjoy a drink if they opened the bar more often. The on-site restaurant is very very good and incredibly cheap too. One thing where the hotel could improve is in it’s towel and toiletry lottery. Will they change the towels? What will you get? One bath towel and six hand towels? Or nothing new? Will they leave more shower gel or shampoo or not? Thankfully, the reception staff can usually correct any errors. If you want a kettle for your room, you’ll need to ask at reception and google translate often helps with this. Maybe taking a travel kettle and mugs might be a better idea. We will be staying here the next time we are in Bansko. Hotel Tanne is a great little place.

Can’t fault this hotel extremely friendly and professional perfect location definitely would recommend this hotel for families and couples great spa and games room excellent choice for breakfast

Can’t fault this hotel extremely friendly and professional perfect location definitely would recommend this hotel for families and couples great spa and games room excellent choice for breakfast

avoid the evening Food , do not waste money on half board

avoid the evening Food , do not waste money on half board

Great hotel & Spa was perfect after a day on the slopes,

Great hotel & Spa was perfect after a day on the slopes,

The experience was good overall. The location is pretty good as the hotel is nearby the gondola to get to the ski resort. The town old center is located at 15 min walk, so very convenient to get to traditional restaurants. The breakfast was fairly poor, there was nothing sweet and the savory food was very repetitive.

The experience was good overall. The location is pretty good as the hotel is nearby the gondola to get to the ski resort. The town old center is located at 15 min walk, so very convenient to get to traditional restaurants. The breakfast was fairly poor, there was nothing sweet and the savory food was very repetitive.

Great hotel, nice rooms, cosy environment and a convenient location

Great hotel, nice rooms, cosy environment and a convenient location

The Tanne is one of the prettier hotels in Bansko, with a nice exterior and interior that suggest it is well built, located about 10min walk from the gondola lift. The room was comfortable and clean, the hotel also, but it was lacking in a few areas. The advert claims a hot-tub, it is there but seems to have been out of order for some time! The pool is not heated, or if it is then it is not switched on, this is quite refreshing and does mean it is not over-used, but some temperature would be good. I would have scored higher if these were better. The staff were nice, but few spoke English, they were VERY quiet and there wasn't a lot of engagement which was a shame. Again I have scored down a bit as it is nice to feel welcome and have some dialogue, but that seemed to be the theme of the resort, not just here. Overall a nice place to stay, the breakfast was ok and set us up for the day.

The Tanne is one of the prettier hotels in Bansko, with a nice exterior and interior that suggest it is well built, located about 10min walk from the gondola lift. The room was comfortable and clean, the hotel also, but it was lacking in a few areas. The advert claims a hot-tub, it is there but seems to have been out of order for some time! The pool is not heated, or if it is then it is not switched on, this is quite refreshing and does mean it is not over-used, but some temperature would be good. I would have scored higher if these were better. The staff were nice, but few spoke English, they were VERY quiet and there wasn't a lot of engagement which was a shame. Again I have scored down a bit as it is nice to feel welcome and have some dialogue, but that seemed to be the theme of the resort, not just here. Overall a nice place to stay, the breakfast was ok and set us up for the day.

Overall is okay, room is big enough, comfortable. Reception and the lobby can be no any staff in the afternoon like 3-4 o'clock, I need to ring the bell for 20 mins until someone came over. And staff are not very helpful I feel like they don't really expect customers to ask questions. Breakfast finish at 9:30, one day I arrived 9:05, already almost nothing left (obviously not enough for 2 people), but the staff was looking at us came into the breakfast lounge and didn't even ask or refill any food. I've been there 5d, steamer is never opened, only sauna is working and which is not too bad.

Overall is okay, room is big enough, comfortable. Reception and the lobby can be no any staff in the afternoon like 3-4 o'clock, I need to ring the bell for 20 mins until someone came over. And staff are not very helpful I feel like they don't really expect customers to ask questions. Breakfast finish at 9:30, one day I arrived 9:05, already almost nothing left (obviously not enough for 2 people), but the staff was looking at us came into the breakfast lounge and didn't even ask or refill any food. I've been there 5d, steamer is never opened, only sauna is working and which is not too bad.

Stayed here 2nd year running. Friendly staff. Lovely clean and quiet suite. Nice breakfast. Good location. Will return again

Stayed here 2nd year running. Friendly staff. Lovely clean and quiet suite. Nice breakfast. Good location. Will return again

Tanne was lovely and welcoming. Toni the waiter in the restaurant could speak a few words of Irish and really made us feel at home with great service and good quality fresh food. We were undecided in advance if we should go half board or not, but we should have as in the end are there almost every night (our two boys are age 7 and 4). Very near the ski lift and Svet on reception gave us a a good tip of where to rent skis. Room was very big and cleaned every day and we all enjoyed the pool and sauna/steam room, even if pool water was a tad chilly for the adults! They even prepared us an early breakfast for the day we departed very early. I would thoroughly recommend and definitely go back.

Tanne was lovely and welcoming. Toni the waiter in the restaurant could speak a few words of Irish and really made us feel at home with great service and good quality fresh food. We were undecided in advance if we should go half board or not, but we should have as in the end are there almost every night (our two boys are age 7 and 4). Very near the ski lift and Svet on reception gave us a a good tip of where to rent skis. Room was very big and cleaned every day and we all enjoyed the pool and sauna/steam room, even if pool water was a tad chilly for the adults! They even prepared us an early breakfast for the day we departed very early. I would thoroughly recommend and definitely go back.

We stayed for a summer weekend and loved it. Our room was just right. We had our breakfast on the deck with a view of the mountain. The pool and spa were nice with the outdoor area for sunbathing. Overall great quality experience!

We stayed for a summer weekend and loved it. Our room was just right. We had our breakfast on the deck with a view of the mountain. The pool and spa were nice with the outdoor area for sunbathing. Overall great quality experience!

Good condition, nice interior, friendly staff, good breakfast

Good condition, nice interior, friendly staff, good breakfast

Close to the slopes, reasonable price, clean, nice breakfast, staff was very helpful with hints of places to visit, how to get around, etc. Simply, a good deal.

Close to the slopes, reasonable price, clean, nice breakfast, staff was very helpful with hints of places to visit, how to get around, etc. Simply, a good deal.