There are quite a numbers of dinning options around the hotel. The best thing is most of restuar

Aircon sound kept me awake all night

Aircon sound kept me awake all night

My stay was like a fairy tale. The room was beautifully decorated and the online reservation via email was handled very well. Upon arrival I was greeted very warmly. The location was great. The breakfast was very extensive and well put together. Thank you very much for letting me be your guest. Until next time

My stay was like a fairy tale. The room was beautifully decorated and the online reservation via email was handled very well. Upon arrival I was greeted very warmly. The location was great. The breakfast was very extensive and well put together. Thank you very much for letting me be your guest. Until next time

Eco friendly with a water dispenser provided in the room but very noisy in the middle of the night when the dispenser automatically run to maintain its temperature. May consider a common dispenser provided outside common corridor and each room with recycle water bottles. Thank you

Eco friendly with a water dispenser provided in the room but very noisy in the middle of the night when the dispenser automatically run to maintain its temperature. May consider a common dispenser provided outside common corridor and each room with recycle water bottles. Thank you

There was a cockroach infestation and the only solution by the counter staff was to change to another room. By then i had started developing an allergic reaction and just wanted to get out ofbthe place. I had demaned a refund to which counter staff claimed the 3rd party booking site would refund me. Not sure how thats going to happen. Did not even stay the night. Booked another hotel and left.

There was a cockroach infestation and the only solution by the counter staff was to change to another room. By then i had started developing an allergic reaction and just wanted to get out ofbthe place. I had demaned a refund to which counter staff claimed the 3rd party booking site would refund me. Not sure how thats going to happen. Did not even stay the night. Booked another hotel and left.

Ver upset with trove and hotels.com for my trip. All was booked and ready. Upgraded my room a few days before for the junior suite. Upon arrival, the room could not be processed because it was cancelled. However, the room and booking was still active in my hotels.com app. The payment was already deducted by hotels.com/trove. The service given by the senior lady at the concierge was really disappointing. She did not want to entertain us and could not help us except telling us to rebook the room. Tried calling and emailing trove thereafter to follow up with the matter but to no avail. Their online/call service is as good as non existent. I’ve been to trove a couple of times and the room is always not cleaned thoroughly. We’ll find crumbs from the previous occupants etc. Nonetheless, it is at a good location.

Ver upset with trove and hotels.com for my trip. All was booked and ready. Upgraded my room a few days before for the junior suite. Upon arrival, the room could not be processed because it was cancelled. However, the room and booking was still active in my hotels.com app. The payment was already deducted by hotels.com/trove. The service given by the senior lady at the concierge was really disappointing. She did not want to entertain us and could not help us except telling us to rebook the room. Tried calling and emailing trove thereafter to follow up with the matter but to no avail. Their online/call service is as good as non existent. I’ve been to trove a couple of times and the room is always not cleaned thoroughly. We’ll find crumbs from the previous occupants etc. Nonetheless, it is at a good location.

The only issue we had was that the property is rather old. Everything else is great!

The only issue we had was that the property is rather old. Everything else is great!

Room that I stay. Promise by reception with views but none.

Room that I stay. Promise by reception with views but none.

Cosy place & friendly customer service

Cosy place & friendly customer service

1. parking is inconvenient as the hotel is not directly connected to the parking lot. 2. overall condition was not so good. not worthy to pay above 300RM for a night 3. We booked under local name and presented local IC but took tourist tax. We realised it when we checked out but they just treat me as a complaint customer. The lady at the counter named Lyn~ said that she was not the one who collected money but why I was talking about this issue to her. As one of hotel staffs, she had to be more professional. 4. Not much choices for breakfast, and only apple and orange for fruits overall, not worthy at all

1. parking is inconvenient as the hotel is not directly connected to the parking lot. 2. overall condition was not so good. not worthy to pay above 300RM for a night 3. We booked under local name and presented local IC but took tourist tax. We realised it when we checked out but they just treat me as a complaint customer. The lady at the counter named Lyn~ said that she was not the one who collected money but why I was talking about this issue to her. As one of hotel staffs, she had to be more professional. 4. Not much choices for breakfast, and only apple and orange for fruits overall, not worthy at all

Was pleasantly surprised the room is big. The white towels are truly white. Convenient location, easyto drive aroung JB town. Happy and satisfied with stay.

Was pleasantly surprised the room is big. The white towels are truly white. Convenient location, easyto drive aroung JB town. Happy and satisfied with stay.

Normal hotel

Normal hotel

Overall is good. Just the bed feel not solid.

Overall is good. Just the bed feel not solid.

Good

Good

Ordinary two-star hotel. Not much activities to do in the vicinity. Transport is inconvenient.

Ordinary two-star hotel. Not much activities to do in the vicinity. Transport is inconvenient.

Hotel is old, house keeping is bad. Carpet is dirty.

Hotel is old, house keeping is bad. Carpet is dirty.

I booked a honeymoon suite, all I get is a big room but nothing much else, and the room is dark. Worst thing is there is a dripping sound in the toilet the whole night that I am unable to sleep at all. When I go for breakfast, the staff keep telling me my room doesn't include breakfast whereas on the actual fact is it did. the staffs at the check in counter is not friendly, they keep doing something else, never even look up at the customer. Don't think I will be back here again.