The property is outdated, mold smell, buffet very limited food, first day the only place for lunch was outside with no shade on 100 F! They ad 5 restaurants for dinner, but only 2 is open daily if you are lucky to do a reservation at 10 am, because at 10:05 all available spots will gone. For lunch only buffet, awfull chooses almost not eatable! Lunch buffet room is small, for example sweet table has only 3 diff options, for 4 stars hotel this in unacceptable. Meet choose only one! No AC at the lobby or elevalators, complete building smells like mold. All your belonging will smell like mold! They do not clean beach, you should watch not to step on plastic forks, glasses or bottles! This should be rated as 2 stars hotel not 4!!!

A wonderful experience

Each floor's dust-shot room's door was always open, spreading a terrible smell. The elevators did not fully function, and one of the two always had trouble. The towel card system did not function and did not meet the needs. The booking system of restaurants was cumbersome, and requests for time modification were ignored and canceled by staff without notice. Early check-in is unavailable, and there is no place for those early check-in for over three-hours without airconditioning.

Each floor's dust-shot room's door was always open, spreading a terrible smell. The elevators did not fully function, and one of the two always had trouble. The towel card system did not function and did not meet the needs. The booking system of restaurants was cumbersome, and requests for time modification were ignored and canceled by staff without notice. Early check-in is unavailable, and there is no place for those early check-in for over three-hours without airconditioning.

The beachfront and food/drink service was perfect. Restaurants we good. Buffet could use additional options for breakfast and lunch. Elevators were extremely hot and long waits. AC needs to be improved in rooms. Lilliana on beach service and Julian at the lobby bar were wonderful.

The beachfront and food/drink service was perfect. Restaurants we good. Buffet could use additional options for breakfast and lunch. Elevators were extremely hot and long waits. AC needs to be improved in rooms. Lilliana on beach service and Julian at the lobby bar were wonderful.

The facility needs to fix its elevators. only half are working

The facility needs to fix its elevators. only half are working

Elevator not working good an air condicion at lobby no working may room vista white wall

I’ve been here multiple times and have yet to be disappointed. Great staff, great food, great times!

I’ve been here multiple times and have yet to be disappointed. Great staff, great food, great times!

Elevator not working good an air condicion at lobby no working may room vista white wall

So let me start off by saying this is an older hotel but the views and service did not disappoint. I had an amazing time at this resort. The staff was so friendly and went out of their way to make our experience great ( thank you Mario, Pedro, Claudio & Eduardo). Also a big thank you to our consigner Janer that helped us make reservations to the resturants & Spa. The food was excellent, the breakfast & dinner buffet had great selections. The beach front was beautiful and private which made it calm and perfect to relax which is exactly what I went to do. The beds were comfortable to sleep. My only complaint was the elevators. 2 were out of service and the ones working were small and the wait was long and hot. They did say the elevators would be fixed soon so that problem should be resolved in the near future. I would definitely stay here again. Below is a view from our ocean front room.

So let me start off by saying this is an older hotel but the views and service did not disappoint. I had an amazing time at this resort. The staff was so friendly and went out of their way to make our experience great ( thank you Mario, Pedro, Claudio & Eduardo). Also a big thank you to our consigner Janer that helped us make reservations to the resturants & Spa. The food was excellent, the breakfast & dinner buffet had great selections. The beach front was beautiful and private which made it calm and perfect to relax which is exactly what I went to do. The beds were comfortable to sleep. My only complaint was the elevators. 2 were out of service and the ones working were small and the wait was long and hot. They did say the elevators would be fixed soon so that problem should be resolved in the near future. I would definitely stay here again. Below is a view from our ocean front room.

Krystal Grand was a great value and a great location. The restaurants were fantastic, particularly Ayami. I would highly recommend this all inclusive resort to anyone.

The staff is amaizing. I did not like that the beach is public and there's lots of trash 😐 another thing was that my a/c was not working and they took around 4 hours to swap me rooms.

Krystal Grand was a great value and a great location. The restaurants were fantastic, particularly Ayami. I would highly recommend this all inclusive resort to anyone.

Great location Beautiful place in general, great food, close to shops, restaurants. However 2 elevators were not working the full 6 days during our stay so that was not fun waiting 10 minutes to catch a ride to Lobby. At one point they only had one working from 6th floor so I used the stairs to walk down 11 floors. Not to bad for one person but the whole family had to walk the stairs. I guess after paying almost $4800. On the trip and being on vacation is something really didn't expect to do through.

The staff is amaizing. I did not like that the beach is public and there's lots of trash 😐 another thing was that my a/c was not working and they took around 4 hours to swap me rooms.

Great location Beautiful place in general, great food, close to shops, restaurants. However 2 elevators were not working the full 6 days during our stay so that was not fun waiting 10 minutes to catch a ride to Lobby. At one point they only had one working from 6th floor so I used the stairs to walk down 11 floors. Not to bad for one person but the whole family had to walk the stairs. I guess after paying almost $4800. On the trip and being on vacation is something really didn't expect to do through.

Beautiful hotel, the beach is awesome for stay all day, my little girl love the pool

Beautiful hotel, the beach is awesome for stay all day, my little girl love the pool

Place was very badly ran, only one elevator worked the whole time. building was very hot no a/c. workers were also very rude. waste of money and not really a good experience. food was also terrible.

Place was very badly ran, only one elevator worked the whole time. building was very hot no a/c. workers were also very rude. waste of money and not really a good experience. food was also terrible.

I wanted to share my recent experience at [krystal Grande. Unfortunately, it was far from satisfactory. Here are some of the issues I encountered: • The food quality was poor. • The elevators were frequently broken, causing long wait times. • The rooms had a strong odor of dirty bleach. • Checking in at the reception took three hours. • The lobby had no air conditioning. • Due to only two out of four elevators working, it took about half an hour to get to my room. Based on these experiences, I recommend booking another hotel.

I wanted to share my recent experience at [krystal Grande. Unfortunately, it was far from satisfactory. Here are some of the issues I encountered: • The food quality was poor. • The elevators were frequently broken, causing long wait times. • The rooms had a strong odor of dirty bleach. • Checking in at the reception took three hours. • The lobby had no air conditioning. • Due to only two out of four elevators working, it took about half an hour to get to my room. Based on these experiences, I recommend booking another hotel.

This resort is horrible. Has not service for costumers. The lobby is a monkey cage. The rooms were rusty and smelled like a wet dog. The resort has not AC and the elevator was broken. The only food served in 5 days was tacos. Even to eat tacos was a 5 to 10 mins wait. PLEASE DONT’ BOOK THIS RESORT

I wish the food is less salty for us to enjoy. The property must fix only one elevator working otherwise You paid for what you got.

Horrible.. stay next door at the other Krystal instead.... thank me later !!

Horrible.. stay next door at the other Krystal instead.... thank me later !!

This resort is horrible. Has not service for costumers. The lobby is a monkey cage. The rooms were rusty and smelled like a wet dog. The resort has not AC and the elevator was broken. The only food served in 5 days was tacos. Even to eat tacos was a 5 to 10 mins wait. PLEASE DONT’ BOOK THIS RESORT

I wish the food is less salty for us to enjoy. The property must fix only one elevator working otherwise You paid for what you got.