We will always remember fondly our butler Diego who made sure our stay was the most memorable. He would go ahead and beyond every day. We even had a surprise champagne, sweets and flowers on our bed to celebrate our anniversary. Thank you, Diego. We will definitely be coming back!

We will always remember fondly our butler Diego who made sure our stay was the most memorable. He would go ahead and beyond every day. We even had a surprise champagne, sweets and flowers on our bed to celebrate our anniversary. Thank you, Diego. We will definitely be coming back!

Amazing

Amazing

It was a really great time staying at this hotel thanks to Oscar for helping us at all times in whatever we needed Staff really friendly and all food is really good

We really liked the food, room and staff. The beach is the nicest i've seen, Great location. My only complaint is there is not enough music being played at the pool bars. Its too quiet for my liking.

We really liked the food, room and staff. The beach is the nicest i've seen, Great location. My only complaint is there is not enough music being played at the pool bars. Its too quiet for my liking.

Thank you Expedia for the absolute wonderful top notch services as usual I would never plan without you, this hotel was recommended by an Expedia agent and it was a very pleasurable experience from beginning to en the location, the service was amazing, food and beach will definitely come back over an over to this hotel they went above and beyond to meet all our expectations, we stayed at the turquoise adults only and it was amazing. Very clean top notch hotel. 10 wonderful days we stayed.

Thank you Expedia for the absolute wonderful top notch services as usual I would never plan without you, this hotel was recommended by an Expedia agent and it was a very pleasurable experience from beginning to en the location, the service was amazing, food and beach will definitely come back over an over to this hotel they went above and beyond to meet all our expectations, we stayed at the turquoise adults only and it was amazing. Very clean top notch hotel. 10 wonderful days we stayed.

THIS IS NOT AN ADULTS ONLY PROPERTY!!!! There isn't even an adults only side, just a roof top pool, night club and a restaurant that is adults only. There are beautiful pools, but all are full of kids. You can't even get a drink at the swim up bar without children sitting on the stools, crying, kicking and splashing you from swimming and playing right at the swim-up! This place is over run with kids, which is not a problem, unless you think you are booked at an ADULTS ONLY PROPERTY. There isn't much for adults to do. This is a nice family property. However, its terrible how they rip you off with EXTREME overcharging. I brought a floatation tube for $50 which is actually $15 in the U.S. I needed cash for tips, etc. I got $300 from the ATM, it cost to me a $36 fee. Nevertheless, the staff if great, especially our butler Marie. Arturo made great drinks!

THIS IS NOT AN ADULTS ONLY PROPERTY!!!! There isn't even an adults only side, just a roof top pool, night club and a restaurant that is adults only. There are beautiful pools, but all are full of kids. You can't even get a drink at the swim up bar without children sitting on the stools, crying, kicking and splashing you from swimming and playing right at the swim-up! This place is over run with kids, which is not a problem, unless you think you are booked at an ADULTS ONLY PROPERTY. There isn't much for adults to do. This is a nice family property. However, its terrible how they rip you off with EXTREME overcharging. I brought a floatation tube for $50 which is actually $15 in the U.S. I needed cash for tips, etc. I got $300 from the ATM, it cost to me a $36 fee. Nevertheless, the staff if great, especially our butler Marie. Arturo made great drinks!

This hotel is amazing, best place i have visited last 20 yrs. Restaurants, food, pools, location, service, facilities, private butler - all just perfect. Will come back! Wort every USD i paid.

This hotel is amazing, best place i have visited last 20 yrs. Restaurants, food, pools, location, service, facilities, private butler - all just perfect. Will come back! Wort every USD i paid.

Amazing location and views, unbelievable friendly and efficient service, lots of restaurants and food options, many pools and different beaches just an incredible experience

Amazing location and views, unbelievable friendly and efficient service, lots of restaurants and food options, many pools and different beaches just an incredible experience

Fantastic stay at Hyatt Zain’s Cancun, lived the beach.

Fantastic stay at Hyatt Zain’s Cancun, lived the beach.

The service and the food in most specialty dinning in the all inclusive is mediocre at best except the Buffet and the habaneros restaurants are good the facility is beautiful and staff is amazing We had a wonderful time, definitely coming back 👍

The service and the food in most specialty dinning in the all inclusive is mediocre at best except the Buffet and the habaneros restaurants are good the facility is beautiful and staff is amazing We had a wonderful time, definitely coming back 👍

The staff were great! Especially Julio at punts vista bar. He made a huge effort to make everything perfect for us!

Amazing trip!

Amazing trip!

Good location, friendly staff, entertainment and activities is excellent, food is delicious. Highly recommended!

Good location, friendly staff, entertainment and activities is excellent, food is delicious. Highly recommended!

If you’re looking for a resort that provides excellent service, excellent food, and excellent rooms then this is the one. This resort has many dining options of all types. It also has 3 beach areas that are essentially attached to the resorts and multiple pools. I’ve been to Cancun many times but this is by far my favorite one. Anna and David were amazing!!

If you’re looking for a resort that provides excellent service, excellent food, and excellent rooms then this is the one. This resort has many dining options of all types. It also has 3 beach areas that are essentially attached to the resorts and multiple pools. I’ve been to Cancun many times but this is by far my favorite one. Anna and David were amazing!!

great food options very clean and beautiful beach

great food options very clean and beautiful beach

Great property and staff. Food was great. Highly recommend Turquoise with access to the adults only roof top pool… will be coming back

Excellent staff. Our butler Joel was exceptional!

Excellent staff. Our butler Joel was exceptional!

The Hyatt ziva of Cancun is wonderful! Mine and my husbands second time being back. We love this place ! The staff and resort are just amazing . Everyone so friendly and go above and beyond to take care of your every need! Definitely will be back.