All good

All good

None of the shared toilets or private toilet in our room flushed. It was incredibly hot on 8th floor with no air flow or air conditioning. Ceiling was slanted so you couldnt stand straight without banging head. I would not go back.

None of the shared toilets or private toilet in our room flushed. It was incredibly hot on 8th floor with no air flow or air conditioning. Ceiling was slanted so you couldnt stand straight without banging head. I would not go back.

The water in the shower changes from warm to cold. You could reach every destination in a couple of minutes

The water in the shower changes from warm to cold. You could reach every destination in a couple of minutes

please update the methods in which you can check in. as international travellers we are using international SIM cards which make it impossible to call your numbers to check in. we had to sit outside of the property and come up with an alternative method of checking in. we then were joined with two other parties in the exact same situation as us. luckily one of the guests was able to get his sim to work. this however was then met with voicemails. this is not acceptable when majority of people travelling to York are only staying for a short time. time is seriously limited. I suggest that you send the instructions to check in via email rather than relying on phone calls. room and facilities were great just extremely disappointed with the check in process!

please update the methods in which you can check in. as international travellers we are using international SIM cards which make it impossible to call your numbers to check in. we had to sit outside of the property and come up with an alternative method of checking in. we then were joined with two other parties in the exact same situation as us. luckily one of the guests was able to get his sim to work. this however was then met with voicemails. this is not acceptable when majority of people travelling to York are only staying for a short time. time is seriously limited. I suggest that you send the instructions to check in via email rather than relying on phone calls. room and facilities were great just extremely disappointed with the check in process!

Nice place, clean and spacious room. Coffee and tea and TV with freeview plus netflux and Youtube. Staff friendly

Nice place, clean and spacious room. Coffee and tea and TV with freeview plus netflux and Youtube. Staff friendly

We were pleasantly surprised by this little hidden gem. The location is fantastic, parking just a street away, the room was clean and tidy. Very impressed with the quality and size of the towels, complimentary shower get, shampoo and conditioner and a well stocked cuppa tray.

We were pleasantly surprised by this little hidden gem. The location is fantastic, parking just a street away, the room was clean and tidy. Very impressed with the quality and size of the towels, complimentary shower get, shampoo and conditioner and a well stocked cuppa tray.

A really nice City centre guesthouse type hotel for a very reasonable price. The bed was very comfortable, the television was excellent and the staff and owners are lovely

A really nice City centre guesthouse type hotel for a very reasonable price. The bed was very comfortable, the television was excellent and the staff and owners are lovely

Was lovely and clean very helpful We turned up 1 hour early didn’t expect to get in the room but it was ready happy days Parking was £7 had a good night sleep

Was lovely and clean very helpful We turned up 1 hour early didn’t expect to get in the room but it was ready happy days Parking was £7 had a good night sleep

I booked for a double room but was given a family room (with 2 double beds and a single bed) on arrival without any extra charge.I was travelling solo so the space was too much for me.The beds were comfortable.There were enough towels for a family room capacity.There were few bottled water,mugs and teaspoons and plenty of coffee,tea and sugar sachets.If I was travelling with 4 others,the room would be spacious enough.The bathroom was clean.Water pressure in the shower wasn’t strong but not a hassle. The hotel was near York Minster and the Shambles so the location was very convenient. I checked in late,around 9pm,and the reception was already closed but the staff were just a phone call away.Quick check in and also check out All in all,very good value for the money.Would stay here again if I come back to York.

I booked for a double room but was given a family room (with 2 double beds and a single bed) on arrival without any extra charge.I was travelling solo so the space was too much for me.The beds were comfortable.There were enough towels for a family room capacity.There were few bottled water,mugs and teaspoons and plenty of coffee,tea and sugar sachets.If I was travelling with 4 others,the room would be spacious enough.The bathroom was clean.Water pressure in the shower wasn’t strong but not a hassle. The hotel was near York Minster and the Shambles so the location was very convenient. I checked in late,around 9pm,and the reception was already closed but the staff were just a phone call away.Quick check in and also check out All in all,very good value for the money.Would stay here again if I come back to York.

"TRAVLLERS BEWARE" THIS IS NOT A PLACE TO STAY. PLEASE READ ON. YES I KNOW ITS LENGTHLY, BUT I FELT I NEED TO WARN FUTURE TRAVELLER'S OF THE POTENTIAL SITUATION THEY ARE GETTING THEMSELVES INTO IF YOU CHOOSE THIS LOCATION. My Family and I traveled from Canada to the UK. Our last stay was in York, England.We booked this place using expedia. It was very unfortunate and disappointing when we arrived at the Inn. The moment we entered office area we knew then it was a mistake. It was dirty, unorganized. The staff themselves did not look professional as they were as well dirty, and unkept.The so called host, escorted us to our room. I found this a little confusing and strange. She did not give us a key/card to the room. Once inside the room, we found the room disgusting. The flooring was stained beyond belief. The odour I can't explain, but to say it was quite foul. What I found most strange and alarming was when she asked us if we spend a lot of money.Yes, I know this might be a normal question, but it was more of the way she said it. Let's put it this way, I didn't feel that my personal belongings were safe to be left behind while we explored the city.While walking to another Inn, an off-duty policeman explained to us something that was not listed in the expedia listing. We learned that the Diamonds Inn is used quite often for intoxicated or drug induced individuals found on the streets that need a place to crash for the evening. FOR THOSE WHO CHOOSE TO STAY, GOOD LUCK

"TRAVLLERS BEWARE" THIS IS NOT A PLACE TO STAY. PLEASE READ ON. YES I KNOW ITS LENGTHLY, BUT I FELT I NEED TO WARN FUTURE TRAVELLER'S OF THE POTENTIAL SITUATION THEY ARE GETTING THEMSELVES INTO IF YOU CHOOSE THIS LOCATION. My Family and I traveled from Canada to the UK. Our last stay was in York, England.We booked this place using expedia. It was very unfortunate and disappointing when we arrived at the Inn. The moment we entered office area we knew then it was a mistake. It was dirty, unorganized. The staff themselves did not look professional as they were as well dirty, and unkept.The so called host, escorted us to our room. I found this a little confusing and strange. She did not give us a key/card to the room. Once inside the room, we found the room disgusting. The flooring was stained beyond belief. The odour I can't explain, but to say it was quite foul. What I found most strange and alarming was when she asked us if we spend a lot of money.Yes, I know this might be a normal question, but it was more of the way she said it. Let's put it this way, I didn't feel that my personal belongings were safe to be left behind while we explored the city.While walking to another Inn, an off-duty policeman explained to us something that was not listed in the expedia listing. We learned that the Diamonds Inn is used quite often for intoxicated or drug induced individuals found on the streets that need a place to crash for the evening. FOR THOSE WHO CHOOSE TO STAY, GOOD LUCK

Fantastic location for a couple of days exploring York. Clean, comfortable room and great price

Fantastic location for a couple of days exploring York. Clean, comfortable room and great price

Good location, close to the Cathedral

Good location, close to the Cathedral

Would have liked a second room key for a group of 3

Would have liked a second room key for a group of 3

Bed was more comfy than expected at the price point, room had everything we needed and staff friendly. Good location

Bed was more comfy than expected at the price point, room had everything we needed and staff friendly. Good location

Great place to stay near the city centre in York. Clean and reasonably priced. Definitely coming back!

Great place to stay near the city centre in York. Clean and reasonably priced. Definitely coming back!

Basic but clean. Well situated for the city centre.

Basic but clean. Well situated for the city centre.