Nice hotel, very small lobbby, small rooms.

Food available at hotel was terrible

Food available at hotel was terrible

We were upgraded to a higher floor with a view by the front desk staff upon arrival. The hotel was in a perfect location for a tourist. Our only issue was that the staff did not seem very friendly. Maybe it was a NYC thing. We have travelled all over the world. The room was small but sufficient for two people. The view of Times Square was so cool. The cleanimg staff were exceptional.

We were upgraded to a higher floor with a view by the front desk staff upon arrival. The hotel was in a perfect location for a tourist. Our only issue was that the staff did not seem very friendly. Maybe it was a NYC thing. We have travelled all over the world. The room was small but sufficient for two people. The view of Times Square was so cool. The cleanimg staff were exceptional.

Really wanted to love this place. We thought the hotel was great, location was amazing, it was quiet, the room was clean, & the bellman helped us arrange airport transportation with car seats. However, I had to leave 2 stars due to the fact that our room AC was broken our entire stay (4 days.) Our room was 80 degrees to the point that ourselves and our kid was up all night unable to sleep. We had to have someone come to our room to “fix” it 4 times. Each time we were told that it was just tripped and they reset it and it should be fine. Finally, on last night, we finally got our room switched and we’re “upgraded.” They thought this would make it better, but it wasn’t an upgrade, it was actually a smaller room just on a higher floor. I am very disappointed that no discount or at least a partial refund was offered and very disappointed it took 4 times before a room switch was offered. None of the front desk agents seemed concerned just a vague “sorry” after the 4th time. Also, one of the front desk agents, Latoya I believe, was not very friendly at all when we were checking out.

Really wanted to love this place. We thought the hotel was great, location was amazing, it was quiet, the room was clean, & the bellman helped us arrange airport transportation with car seats. However, I had to leave 2 stars due to the fact that our room AC was broken our entire stay (4 days.) Our room was 80 degrees to the point that ourselves and our kid was up all night unable to sleep. We had to have someone come to our room to “fix” it 4 times. Each time we were told that it was just tripped and they reset it and it should be fine. Finally, on last night, we finally got our room switched and we’re “upgraded.” They thought this would make it better, but it wasn’t an upgrade, it was actually a smaller room just on a higher floor. I am very disappointed that no discount or at least a partial refund was offered and very disappointed it took 4 times before a room switch was offered. None of the front desk agents seemed concerned just a vague “sorry” after the 4th time. Also, one of the front desk agents, Latoya I believe, was not very friendly at all when we were checking out.

Beautiful hotel, staff is super friendly and accommodating, close to Times Square, Rockefeller Center, Empire State Building, the public library and Central Park.