Poor communication

Due to my flight being missed i booked this hotel and upon arriving in the hotel , the receptionist did not explain much i had to prompts him !! upon arriving in my room they were cockroaches on the wall living their best life . Housekeeping was excellent however breakfast selection was not vast , very limited and there was a call called Joel K and he worked in the restaurant He was the worst it’s like he was forced to work , never greeted customer instead give me a look like i was dirt . However the older server who use to make me Hot chocolate was amazing . This is hotel isn’t 5 or 4 * however i would say a good 3* and the location is also central ish . It’s expensive for what you get but then remember you are in Congo !

Due to my flight being missed i booked this hotel and upon arriving in the hotel , the receptionist did not explain much i had to prompts him !! upon arriving in my room they were cockroaches on the wall living their best life . Housekeeping was excellent however breakfast selection was not vast , very limited and there was a call called Joel K and he worked in the restaurant He was the worst it’s like he was forced to work , never greeted customer instead give me a look like i was dirt . However the older server who use to make me Hot chocolate was amazing . This is hotel isn’t 5 or 4 * however i would say a good 3* and the location is also central ish . It’s expensive for what you get but then remember you are in Congo !

We arrived and there were no rooms. Reception said they had sent a cancellation via Expedia, but we never received it (and me getting asked to review the stay shows it was not sent). They offered little to no help to find another hotel (and it was 11pm!). Gladly the receptionist of the hotel next door helped us by phoning other hotels in the area.

We arrived and there were no rooms. Reception said they had sent a cancellation via Expedia, but we never received it (and me getting asked to review the stay shows it was not sent). They offered little to no help to find another hotel (and it was 11pm!). Gladly the receptionist of the hotel next door helped us by phoning other hotels in the area.

Selton is a very clean hotel, super cleaning services and rooms. However, the welcome staff provide confusions information, you pay double room but items in the room not aligned accordingly, you ask for a service one staff refuses another serves you kindly! This is crazy. The hotel would be even better if they thought of gym and pool.

Selton is a very clean hotel, super cleaning services and rooms. However, the welcome staff provide confusions information, you pay double room but items in the room not aligned accordingly, you ask for a service one staff refuses another serves you kindly! This is crazy. The hotel would be even better if they thought of gym and pool.

I enjoyed this hotel, thank you so much.