Not 5* Hotel. Food needs improvement. Staff rude and not interested in helping.

Not 5* Hotel. Food needs improvement. Staff rude and not interested in helping.

Not a five star hotel. Condition of bathroom was appalling. Cleaners were not that bothered. Sheets should have been changed every three days but only changed on request by day 5. Would not stay here again poor value for money.

I would not put this in the category of a five star hotel. It is a very mixed bag. The restaurant food was excellent. The staff were not all good. Twice when I went up for desert I went back to find my table had been completely cleared including my drink. Sheets were meant to be changed every three days, mine were changed once over 10 days at my request! The bathrooms are appalling. Brown rust stains in the toilet bowl, the bath plug, and bath overflow. The cleaners didn't seem to care very much. The bath was not actually cleaned at all during my 10 day stay - I knew this by leaving a couple of hairs in it each day which went undisturbed. When I complained, the sheets got changed once, but there wasn't really any improvement in the cleaning. The cleaners were not at all friendly, apart from the supervisor who certainly has her work cut out for her, as the cleaners (for the bedrooms) seem as they just can't be bothered. Such a shame at what I am sure was once an amazing hotel. I would not pay a five star price for this hotel again.

I would not put this in the category of a five star hotel. It is a very mixed bag. The restaurant food was excellent. The staff were not all good. Twice when I went up for desert I went back to find my table had been completely cleared including my drink. Sheets were meant to be changed every three days, mine were changed once over 10 days at my request! The bathrooms are appalling. Brown rust stains in the toilet bowl, the bath plug, and bath overflow. The cleaners didn't seem to care very much. The bath was not actually cleaned at all during my 10 day stay - I knew this by leaving a couple of hairs in it each day which went undisturbed. When I complained, the sheets got changed once, but there wasn't really any improvement in the cleaning. The cleaners were not at all friendly, apart from the supervisor who certainly has her work cut out for her, as the cleaners (for the bedrooms) seem as they just can't be bothered. Such a shame at what I am sure was once an amazing hotel. I would not pay a five star price for this hotel again.

The hotel itself was very dated and was not a 5 star hotel it might have been once when it was built but the hotel has not been maintained and the carpets in the corridors were stinky. There was no outside toilets near the pool you had to walk through hotel to the nearest ones. The atmosphere was chilled but could do with a good clean and up dating

The hotel itself was very dated and was not a 5 star hotel it might have been once when it was built but the hotel has not been maintained and the carpets in the corridors were stinky. There was no outside toilets near the pool you had to walk through hotel to the nearest ones. The atmosphere was chilled but could do with a good clean and up dating

We’re regulars at this hotel and was greeted by the staff so friendly, we only had a one night stay as we took a morning boat trip locally from protaras pier. I had booked the front sea facing room and added notes for a high level floor. Sadly we were allocated level 2 which was my only criticism- breakfast was lovely as usual - the lovely lady Adel in the Spa is always super friendly & cheery when collecting pool towels. We shall be returning soon I’m sure. The best pool and location hotel along protaras promanade - the pool team in the bar Andreas & Paul are always our favourite faces to see - 100% worth staying

Very clean lovely hotel. Staff was really helpful and friendly

Very clean lovely hotel. Staff was really helpful and friendly

Unaccommodating

Unaccommodating

Would be nice to have a lighter weight duvet or an optional blanket, as the ones we had were too warm, but a sheet is not enough.

Would be nice to have a lighter weight duvet or an optional blanket, as the ones we had were too warm, but a sheet is not enough.

Nothing

Nothing

Property is dated. Expedia should provide a better description of the rooms to reflect the types of rooms at this hotel more accurately. We booked a Seaview room thinking it was going to be a full Seaview however we got a partial Seaview. We changed to a Seaview and paid the difference

Property is dated. Expedia should provide a better description of the rooms to reflect the types of rooms at this hotel more accurately. We booked a Seaview room thinking it was going to be a full Seaview however we got a partial Seaview. We changed to a Seaview and paid the difference

Food is average and 3 star at best, for a 5 star there should be show cooking and fresh food. They serve dinner in a “banquet hall” food sits in the warmers a long time. Breakfast I never had a hot bit of bacon and the bread was not fresh and always tasted stale. You couldn’t sit in the breakfast hall as the extractor fans didn’t work and it was smoky making my daughter cough everyday. The hotel needs a full refurbishment it’s tired the carpets are stained. The rooms are acceptable but the not cleaned to a good standard at all floors were dirty and we had to request towels numerous times. If you stay here and expect a 3 star and not a 5 star then you will be OK.

Food is average and 3 star at best, for a 5 star there should be show cooking and fresh food. They serve dinner in a “banquet hall” food sits in the warmers a long time. Breakfast I never had a hot bit of bacon and the bread was not fresh and always tasted stale. You couldn’t sit in the breakfast hall as the extractor fans didn’t work and it was smoky making my daughter cough everyday. The hotel needs a full refurbishment it’s tired the carpets are stained. The rooms are acceptable but the not cleaned to a good standard at all floors were dirty and we had to request towels numerous times. If you stay here and expect a 3 star and not a 5 star then you will be OK.

Good hotel with great location just on one of the best beaches on Cyprus. We were on half board. The food was good, not very varied but still very good. In overall it's a great hotel, maybe more 4* then 5*, but still great hotel taking into consideration the price we paid.

Good hotel with great location just on one of the best beaches on Cyprus. We were on half board. The food was good, not very varied but still very good. In overall it's a great hotel, maybe more 4* then 5*, but still great hotel taking into consideration the price we paid.

Window not sealed at one end, so noise came through at night. Otherwise excellent.

Window not sealed at one end, so noise came through at night. Otherwise excellent.

We loved the location of the hotel! The staff was super friendly and helpful.bHowever, the experience was more for a 4 star rather than 5 star rating. The food was average, and the facilities needed updating. The sea front was excellent which is what we came for, so the whole experience was worth it!

We loved the location of the hotel! The staff was super friendly and helpful.bHowever, the experience was more for a 4 star rather than 5 star rating. The food was average, and the facilities needed updating. The sea front was excellent which is what we came for, so the whole experience was worth it!

o improve on smiling and being more pleasant. Beds are terrible. I did not get one nights good sleep. Mattress are old and should be replaced. Half board is not recommended. Charging of water and soft drinks at the pricing charged is not proper. They should increase the half board pricing and include drinks during these periods.

o improve on smiling and being more pleasant. Beds are terrible. I did not get one nights good sleep. Mattress are old and should be replaced. Half board is not recommended. Charging of water and soft drinks at the pricing charged is not proper. They should increase the half board pricing and include drinks during these periods.

5 star price with 3 star feeling. An expensive hotel with no premium feeling or service at all. Be prepared for housekeeping to just walk in on the first day and wonder about your room whilst you are in there! No smile or any greeting from the front desk either when checking in or out. Pros: - Good location. - Big pool. Cons: - Dirty run down rooms with stained bedding. - Hair dryer is like a clogged vacuum cleaner. - Shower that belongs in a 3 star or less hotel. - Bland lunch buffet where the most tasty item is the tomato ketchup. - Water issues with bathroom apparently affecting the whole floor and front desk saying maintenence team will get to it tomorrow as if that's normal and guests just suffer. - Hotel bar that cannot make drinks, they say no to making a margherita and just about any other drink you ask for. - Front desk where nobody really cares.

5 star price with 3 star feeling. An expensive hotel with no premium feeling or service at all. Be prepared for housekeeping to just walk in on the first day and wonder about your room whilst you are in there! No smile or any greeting from the front desk either when checking in or out. Pros: - Good location. - Big pool. Cons: - Dirty run down rooms with stained bedding. - Hair dryer is like a clogged vacuum cleaner. - Shower that belongs in a 3 star or less hotel. - Bland lunch buffet where the most tasty item is the tomato ketchup. - Water issues with bathroom apparently affecting the whole floor and front desk saying maintenence team will get to it tomorrow as if that's normal and guests just suffer. - Hotel bar that cannot make drinks, they say no to making a margherita and just about any other drink you ask for. - Front desk where nobody really cares.

Pleasant few nights stay back in May. The lobby area is beautiful, good facilities, nice pool area and beach just outside the hotel. Good selection of shops and restaurants around, few minutes walk from the pier. Friendly and very helpful staff - especially the lady with curly, dark hair. Good breakfast, but can't say the same about dinner (maybe it was a one ott, but we swapped dinner for lunch going forward and ate elsewhere. Lunch was also good). Our room was very functional and decorated nicely, balcony was a great size and we've enjoyed spending evenings there. On arrival we've noticed the bedsheets are unchanged, but this was rectified in no time after speaking to a friendly receptionist. Overall a 4 out of 5 and a good value for money.

Pleasant few nights stay back in May. The lobby area is beautiful, good facilities, nice pool area and beach just outside the hotel. Good selection of shops and restaurants around, few minutes walk from the pier. Friendly and very helpful staff - especially the lady with curly, dark hair. Good breakfast, but can't say the same about dinner (maybe it was a one ott, but we swapped dinner for lunch going forward and ate elsewhere. Lunch was also good). Our room was very functional and decorated nicely, balcony was a great size and we've enjoyed spending evenings there. On arrival we've noticed the bedsheets are unchanged, but this was rectified in no time after speaking to a friendly receptionist. Overall a 4 out of 5 and a good value for money.