Fab location for ski in / ski out in 1800. You do need to take the pedestrian gondola to get down for the full sized supermarket and a range of bars and restaurants. My room was a good size (junior suite) and very comfortable. The check in process is a chore. You're asked to inspect about 7 items e.g. vacuum cleaner, coffee machine etc and then email a report of any damage or faults. Frankly, on arriving on holiday, paying well over £100/night, I think it's not a reasonable expectation that you spend upward of 30 minutes inspecting your room's amenities. Also it wasn't clear to me at all if I was expected to take out my own rubbish. There is a difference if you're staying in the apartments Vs the hotel - and when I asked about this specifically, it wasn't clear at all. A lot of staff there had only started during the week of my stay and didn't seem very well informed. Having said that it was a comfortable stay and staff were friendly. As I paid my deposit by card, it'll be a few days until I see how much of it I get back. So I can't comment towards whether this can be relied on at this stage.

Fab location for ski in / ski out in 1800. You do need to take the pedestrian gondola to get down for the full sized supermarket and a range of bars and restaurants. My room was a good size (junior suite) and very comfortable. The check in process is a chore. You're asked to inspect about 7 items e.g. vacuum cleaner, coffee machine etc and then email a report of any damage or faults. Frankly, on arriving on holiday, paying well over £100/night, I think it's not a reasonable expectation that you spend upward of 30 minutes inspecting your room's amenities. Also it wasn't clear to me at all if I was expected to take out my own rubbish. There is a difference if you're staying in the apartments Vs the hotel - and when I asked about this specifically, it wasn't clear at all. A lot of staff there had only started during the week of my stay and didn't seem very well informed. Having said that it was a comfortable stay and staff were friendly. As I paid my deposit by card, it'll be a few days until I see how much of it I get back. So I can't comment towards whether this can be relied on at this stage.

Really lovely hotel. Clean and well kept public areas and spotless room. Beautiful balcony view of the mountains. Great location in summer or winter. Nice stroll down into the village. Free gondola returns you almost to the front door if you don’t wan to walk back. Available till early evening. Highly recommended.

Really lovely hotel. Clean and well kept public areas and spotless room. Beautiful balcony view of the mountains. Great location in summer or winter. Nice stroll down into the village. Free gondola returns you almost to the front door if you don’t wan to walk back. Available till early evening. Highly recommended.

Our 2 bedroom apartment in the hotel was beautifully furnished and a great size for 4 of us. Last year we stayed in an apartment in the residence rather than the hotel - also excellent). Only complaints are a lack of hooks for jackets, no cleaning kit to keep the kitchen clean (it’s not part of the daily clean) and a cold walk through the underground car park to get to the pool (take flip flops and towels or hire them). Parking, ski hire, small shop, swimming pool, spa, ski lockers and ski lift are all so convenient - it makes skiing a pleasure with 2 young kids. On site restaurant is excellent but also enjoyed Le chalet Candice just opposite the hotel’s ski lockers - and it was also excellent.

Our 2 bedroom apartment in the hotel was beautifully furnished and a great size for 4 of us. Last year we stayed in an apartment in the residence rather than the hotel - also excellent). Only complaints are a lack of hooks for jackets, no cleaning kit to keep the kitchen clean (it’s not part of the daily clean) and a cold walk through the underground car park to get to the pool (take flip flops and towels or hire them). Parking, ski hire, small shop, swimming pool, spa, ski lockers and ski lift are all so convenient - it makes skiing a pleasure with 2 young kids. On site restaurant is excellent but also enjoyed Le chalet Candice just opposite the hotel’s ski lockers - and it was also excellent.

Fabulous apartment on the slopes. Great location - ski in, ski out. Apartment was modern, comfortable and spotlessly clean. The rooms were of a good size, with loads of light flooding through the huge windows. We had 2 balconies in our 2 bedroom apartment, so could have drinks in the sunshine. Staff were always welcoming, friendly and informative. Great facilities, pool and spa on site, underground car parking and a wonderful restaurant and terrace - which we used for lunch and dinner. I will definitely stay here again when I return. Couldn’t fault it!

The hotel is excelent. Big and nice appartments with kitchen and dishes, Dishwasher and refrigerator and electrik pot, microwave, cooking stove. Ski in out. Small minimarket 50 meters from the hotel and a big one at the village. A free cable from the hotel to the village. Ski store next the hotel.

The hotel is excelent. Big and nice appartments with kitchen and dishes, Dishwasher and refrigerator and electrik pot, microwave, cooking stove. Ski in out. Small minimarket 50 meters from the hotel and a big one at the village. A free cable from the hotel to the village. Ski store next the hotel.

Fabulous apartment on the slopes. Great location - ski in, ski out. Apartment was modern, comfortable and spotlessly clean. The rooms were of a good size, with loads of light flooding through the huge windows. We had 2 balconies in our 2 bedroom apartment, so could have drinks in the sunshine. Staff were always welcoming, friendly and informative. Great facilities, pool and spa on site, underground car parking and a wonderful restaurant and terrace - which we used for lunch and dinner. I will definitely stay here again when I return. Couldn’t fault it!

We were only there for a night but it was a beautiful quiet room and the staff was very helpful

We were only there for a night but it was a beautiful quiet room and the staff was very helpful

The reception manager (Oliver) was very aggressive and disrespectful. We were asked to change rooms with the incentive of getting a room with two beds, when we were moved the room was smaller and only had the one bed. As mentioned the reception manager (Oliver) refused to acknowledge the complaint and didn’t want to help at all. The new room had rubbish left from the previous guest, orange peel under the sofa and to top off our bad experience the cleaners left our balcony door wide open where anyone could have walked in and stolen all our valuables. It’s a shame because the location and property is of a high standard but the service was awful.

The reception manager (Oliver) was very aggressive and disrespectful. We were asked to change rooms with the incentive of getting a room with two beds, when we were moved the room was smaller and only had the one bed. As mentioned the reception manager (Oliver) refused to acknowledge the complaint and didn’t want to help at all. The new room had rubbish left from the previous guest, orange peel under the sofa and to top off our bad experience the cleaners left our balcony door wide open where anyone could have walked in and stolen all our valuables. It’s a shame because the location and property is of a high standard but the service was awful.

Our 2nd visit to Eden arc and will be returning next year the facility is quality and although more expensive than some it is well worth the extra £.

Our 2nd visit to Eden arc and will be returning next year the facility is quality and although more expensive than some it is well worth the extra £.