Member of staff named Oxanna Was amazing, very friendly and helpful made our spot stay very good

Member of staff named Oxanna Was amazing, very friendly and helpful made our spot stay very good

Upon our arrival, we were excited to enjoy the amenities offered by the hotel, including the hot tub in our room. Unfortunately, within just 10 minutes of checking in, the glass shower door in our bathroom broke. I want to emphasize that the breakage was not due to any misuse or mishandling on our part but appeared to be caused by a defect in the shower door itself. The situation was reported immediately, yet the issue was not resolved during our entire stay. The broken shower door made it extremely difficult to take a shower safely, and the delay in addressing this issue significantly impacted our overall comfort and experience at your hotel. Additionally, despite booking a room with a hot tub, we were unable to use it for an entire day due to glass shards around it. Even after the cleaning staff had attended to the room, there was still glass present, posing a safety hazard. Throughout our 3-day stay, no one from the hotel staff reached out to us to discuss or resolve these damages. Instead of offering any assistance or solutions, we were blamed for the damage. Furthermore, we were not given an option to change rooms, which would have been a reasonable and expected response in such a situation. To make matters worse, at the time of our check-out, a charge of €170 was placed on our bill for the broken shower door. This charge was applied without any prior discussion or warning.

This hotel was a dream to stay at. It was clean, the views from the balcony were amazing! The staff were all very helpful and personable. I couldn’t recommend this hotel enough. It is a bit further away from everything else but worth it. I will definitely rebook with them not one bad thing to say!

This hotel was a dream to stay at. It was clean, the views from the balcony were amazing! The staff were all very helpful and personable. I couldn’t recommend this hotel enough. It is a bit further away from everything else but worth it. I will definitely rebook with them not one bad thing to say!

The staff were excellent and the room was very clean. There were some ants around the bed and that worried me a little but everything else was very clean.

The staff were excellent and the room was very clean. There were some ants around the bed and that worried me a little but everything else was very clean.

Fantastic hotel, clean, and the staff were pleasant and polite. Bar staff made you feel at home. Good quality food in the restaurant in pleasant surroundings. Best hotel in St Paul’s Bay by miles.

Fantastic hotel, clean, and the staff were pleasant and polite. Bar staff made you feel at home. Good quality food in the restaurant in pleasant surroundings. Best hotel in St Paul’s Bay by miles.

Best hotel

Best hotel

Had the most amazing stay at this hotel. The hotel is beyond beautiful and my expectations. The staffs were so welcoming and friendly. They always came through and assisted to my needs and great for bookings excursions/activities/dinners very explanative.

Had the most amazing stay at this hotel. The hotel is beyond beautiful and my expectations. The staffs were so welcoming and friendly. They always came through and assisted to my needs and great for bookings excursions/activities/dinners very explanative.

Restaurant service needs improving, very slow

Service in restaurant needs improvement as it was very slow

Service in restaurant needs improvement as it was very slow

Restaurant service needs improving, very slow

Hotel was new in July ‘23 and looks still to have some teething problems, mainly with the service of the restaurant staff. Unfortunately lack of attention and snottyness from the senior restaurant person led to a bad experience on our last evening. We were left waiting for cutlery, wanting to order for over 40 mins and getting the order wrong, only for her to huff and walk away and offer no apology whatsoever. Also due to lack of communication we never knew what was on the menu or not until after ordering (I.e. ordering a pizza and 15 minutes later being told “no pizza today.”) Room however was great, apart from the disco light in the bathroom with a flashing LED above the shower, which was apparently fixed 3 times on our first day 👀👀👀 The restriction on own bought water and snack in the room is something to be aware of (it will be confiscated if you bring in anything from outside the hotel) but at the same time there is a lack of available “room water” with one <1 litre bottle you had to take to reception for a refill every time it was empty. It is a glass bottle so also cannot be taken poolside or anywhere other than drank in the room. Very annoying in the heat and especially when you have a pregnant wife who consumes more than normal. Overall we had a good stay and the hotel itself has been beautifully done however be aware of the lack of attention in the Italian restaurant, lack of communication and severe lack of empathy to any feedback.

Hotel was new in July ‘23 and looks still to have some teething problems, mainly with the service of the restaurant staff. Unfortunately lack of attention and snottyness from the senior restaurant person led to a bad experience on our last evening. We were left waiting for cutlery, wanting to order for over 40 mins and getting the order wrong, only for her to huff and walk away and offer no apology whatsoever. Also due to lack of communication we never knew what was on the menu or not until after ordering (I.e. ordering a pizza and 15 minutes later being told “no pizza today.”) Room however was great, apart from the disco light in the bathroom with a flashing LED above the shower, which was apparently fixed 3 times on our first day 👀👀👀 The restriction on own bought water and snack in the room is something to be aware of (it will be confiscated if you bring in anything from outside the hotel) but at the same time there is a lack of available “room water” with one <1 litre bottle you had to take to reception for a refill every time it was empty. It is a glass bottle so also cannot be taken poolside or anywhere other than drank in the room. Very annoying in the heat and especially when you have a pregnant wife who consumes more than normal. Overall we had a good stay and the hotel itself has been beautifully done however be aware of the lack of attention in the Italian restaurant, lack of communication and severe lack of empathy to any feedback.

Staff was great and forthcoming, hotel was modern and beautiful! Food was excellent. Rooms very clean and properly equipped. Free water refill, coffee, tea. Really couldn't ask for more. 10/10 would recommend.

Staff was great and forthcoming, hotel was modern and beautiful! Food was excellent. Rooms very clean and properly equipped. Free water refill, coffee, tea. Really couldn't ask for more. 10/10 would recommend.

Excellent stay with delicious breakfast and fantastic staff, special mention to Abishek and Angela. The hotel is very well designed with a rooftop pool and an indoor cave pool which is really nice and overlooks the bay. Lovely boutique room which is unlike any room I have stayed in before and fitted the theme of the hotel. The hotel is quite remote with limited restaurants nearby however I had a hire for the duration of my stay so this was not a problem and I believe there is public transport close to the hotel there is also a restaurant at the hotel. Parking is available outside the hotel however it can get quite busy. The only issue I had was my room was a little noisy as it was located on the side of the busy road however I believe many of the rooms face the bay. Overall an excellent stay in a unique hotel with wonderful staff and a great place to stay while exploring a beautiful country. I would recommend getting a hire car to fully explore the island, parking is also free in most locations which is a bonus.

Excellent stay with delicious breakfast and fantastic staff, special mention to Abishek and Angela. The hotel is very well designed with a rooftop pool and an indoor cave pool which is really nice and overlooks the bay. Lovely boutique room which is unlike any room I have stayed in before and fitted the theme of the hotel. The hotel is quite remote with limited restaurants nearby however I had a hire for the duration of my stay so this was not a problem and I believe there is public transport close to the hotel there is also a restaurant at the hotel. Parking is available outside the hotel however it can get quite busy. The only issue I had was my room was a little noisy as it was located on the side of the busy road however I believe many of the rooms face the bay. Overall an excellent stay in a unique hotel with wonderful staff and a great place to stay while exploring a beautiful country. I would recommend getting a hire car to fully explore the island, parking is also free in most locations which is a bonus.

Can’t say enough good things about this hotel. Staff fantastic, hotel awesome, both pools great food great, beers good abs fair prices. Hope to visit again

Can’t say enough good things about this hotel. Staff fantastic, hotel awesome, both pools great food great, beers good abs fair prices. Hope to visit again

Away from hustle bustle. Nice view of St Paul Bay. Still hear traffic noise since hotel is by the road. Wish there are more dining options around the hotel

Away from hustle bustle. Nice view of St Paul Bay. Still hear traffic noise since hotel is by the road. Wish there are more dining options around the hotel

Outstanding hotel with very welcoming staff ! I had a very positive experience and enjoyed all the amenities offered the pool, spa and restaurant 10/10 would recommend. I would definitely stay here again 🌟🌟🌟🌟🌟

Outstanding hotel with very welcoming staff ! I had a very positive experience and enjoyed all the amenities offered the pool, spa and restaurant 10/10 would recommend. I would definitely stay here again 🌟🌟🌟🌟🌟

Contemporary modern small hotel with Italian themed restaurant and good bar, situated on edge of Bay with rooftop pool and sea view rooms with balcony. The dark decor in the staircase did pose a slight problem for those of us not so young. Very friendly and welcoming staff.

Contemporary modern small hotel with Italian themed restaurant and good bar, situated on edge of Bay with rooftop pool and sea view rooms with balcony. The dark decor in the staircase did pose a slight problem for those of us not so young. Very friendly and welcoming staff.

Awesome new Hotel. With beautiful sea view and great rooms. The location is all right but you can easily reach everything with Uber.