Really friendly and helpful staff. Great facilities, good choice of food options at the buffets and it was nice they have live entertainment in the evenings. Very close to the beach and the town.

Beaitiful property, well maintained.

Hotel is somewhat dated. ‘Spa’ not a spa but 2 saunas … Big empty bath tub that looks like a jacuzzi but empty and was told just a bath .. but not working, ‘out of order ‘ signs on one sauna for some of the days, water machine , lockers also out of order. When put to manager, he said ‘comes down to definition of Spa’. Well if all you’re offering is a sauna , say something. Don’t advertise ‘Spa’ incl on big rollups in reception lobby - see image . Gym nice but one bike has missing pedal straps. WiFi effectively not working in rooms .. and surprised to find layout of hotel effectively as terraced houses ..not part of main building . Not nice for solo women travellers. ‘Junior suite’ ok but no more and coffee /tea not refilled. Food of mediocre quality and no really nice place to chill .. main chill area by restaurant feels like a canteen.. /on a boat .. + bar in reception area. travelled round the world and stayed in many 4 star hotels . This one really struggles to be more than 3. Upside: staff lovely, big resort, lots of places to choose from and great activity programme, Dutch animation team lady great , entertainment good - Saturday singer Nikki fantastic and when shared feedback w management was offered access to VIP club.. I left after 7 days and moved to other hotel nearby .. had enough when WiFi key cutting out and nothing was done despite ‘we’ll send a technician to the room’ . Disappointing experience. Some way from the experience I’d been sold on here

This is a beautiful hotel, very well run with amazing staff and lovely surrounds. The rooms are large, spacious and spotlessly clean, and bathrooms are a very generous size too. The grounds are attractive and well kept, and really nice to walk around to enjoy the scenery and the natural beauty. This is predominantly a hotel guide for families with kids, but there are definitely areas where you can find peace and quiet, especially the Plaza pool where the setting is peaceful and idyllic. The food and drinks were fine, the wine on tap works too! It’s the staff that really make the hotel experience, all of them friendly and happy with a smile on their face and a greeting for you. Special thanks to Luisa on reception and to Georgia on Guest services who were both engaging and delightful.

It probably exceded our expectations the food and service was very good upgrading to my favourite club was a good move,the gym was adequate but the wellness centre needs some TLC broken beds and plunge pool and a broken water dispenser but all in all a good experience.

Lovely hotel and staff. Stayed in adults only part and would of been great if there was a bar in that area that was open in the evening to have a quiet drink

We have been coming to this place since about a decade. While it is noticeable that COVID and the global economic crisis have forced the administration to cut back on some services that made the former "Atlantis" an outstanding facility the rooms are still fabulous, food choices varied and delicious, and the proximity to Coralejo and the dunes perfect.

I would definitely recommend this hotel

Lkhfaecybin

Over priced Over rated Management poor Other staff excellent Hotels.com incompetent, will never use them!

Resort is very good. We stayed in one of the suites next to the mini club. Rooms are very bright and modern. Cleaning is excellent. Rooms are well isolated and we really enjoyed our stay. The entire structure is huge and well maintained. It’s been designed for any kind of customer at any ages. The are different restaurants around the resort. Entertainment is present in the structure mostly on the main pool in the middle of the structure. A special thanks to The crew that have entertained us during our stay. A special thanks to Giovanni, the Italian crazy guy very funny always ready to have a laugh verall a very pleasant stay. Recommended

Over priced staff don’t smile food just ok room lovely the hotel is very clean