Prior to arrival we had arranged to check in at 23:30, when we arrived we tried contacting the owner and he was not picking up the phone. We tried over and over again to no avail for 15 minutes. A couple of people turned up and when I spoke to them, they was booked in another room there, but had issues with this owner, including him asking for a £200 damage deposit which he hadn’t asked us for.

Location was easy to get to and from the rail station. Felt safe walking round at night.

About 1.55am a man used the doors security code and opened the door to our room. 2.02am received a message via them booking.com messages apologising for the security patrol confusion and ensured it won’t happen again. I got no reply to why security are going into rooms at nearly 2am and he didn’t identify himself (no uniform). All the fire alarm all had yellow caps on them saying remove when commissioned. The door to the room banged every time the front door closed. Not recommended for light sleepers. Bring a door stop to wedge it. Soundproofing ineffective. We heard the room next door, pressing of the digital lock keys and the main door closing. No soft furnishings to absorb noise. Received an e-mail and message confirming request to check in earlier. When we arrived in that time frame we were told we were early and that they didn't know about my request Had to pay cash or bank transfer as card machines were down due to national issue. No other place I visited that day had or knew of issues Cleaners never came during stay, room was always as we left it. Our request on arrival to keep tea stocked didn't happen Drawer with toilet rolls and hairdryer not fitted to it's rails so had to lift out and back. Couldn't find 2 point plug. Bring adapter for electric toothbrush/shaver