It was new buliding and new rooms. Smart TV. Good Bed and furniture

No Kettle No power backup Geyser was not working.

They first took payment in advance at the property before showing the room And took more than what Booking.com Showed on app, said its the cleaning fees. Then gave a room 107 which was the size of the bed only, no walking space just a bed and door for washroom. The room doesn’t match the pictures shown on the app. I asked if they can cancel the booking and give the money back for which he denied. Then I asked if they can upgrade the room And they took 800 extra for the upgrade and cleaned that messy room in front of us, took 30-40 mins because no house keeping guy was there, they called one and he came after 20 mins And then took 10-20 Mins to clean the room. They were also asking for tip for cleaning. Pathetic experience. He took 2850 For a room which was worst than a ₹800 OYO.

-took payment in advance before showing the room. -took 800 extra for upgrade whereas on the app it was showing 300 extra for the executive room. When I said I’ll book executive from app, they said the room is already taken, you won’t get but they’ll manage somehow. - No housekeeping guy was there, and they cleaned the room in front of us and took 40mins. No space to sit at the the reception so we stood near the room while he was cleaning the room. -they were charging extra for everything, even for cleaning or a bottle of water, Which is complimentary everywhere. -the room They showed first was the size of a servant room; 6x6’ max just a bed and no space to walk and a bed a washroom door in front of it. Even the washroom was bigger than the room. - I clearly said I want to see the room first for which they denied and said our property is best rated and rooms are same as the pics on app.