The staff at the hotel especially the reception staff were amazing and helped me a lot

The staff at the hotel especially the reception staff were amazing and helped me a lot

Convenient location for beach restaurants and entertainment

Convenient location for beach restaurants and entertainment

Our room was nothing like the photos on the website. The entire apartment was extremely dated and in need of a remodel and our bathroom and kitchen look absolutely nothing like what was advertised on the website. The one we paid for and expected looked far more modern, completely different units, appliances and furniture and fsr brighter. Sadly, what we ended up with was frankly not what we paid for. It wasn't until our final day we managed to get a glimpse into our direct neighbours room (on both sides of our apartment) plus a friends room across the courtyard and they are modelled completely differently and do reflect the website. We also had a lot of very noisy maintenance workers outside our bedroom window banging, grinding and drilling every morning at 8.15am onwards. Very disappointed and would not recommend at all!!!!!

Our room was nothing like the photos on the website. The entire apartment was extremely dated and in need of a remodel and our bathroom and kitchen look absolutely nothing like what was advertised on the website. The one we paid for and expected looked far more modern, completely different units, appliances and furniture and fsr brighter. Sadly, what we ended up with was frankly not what we paid for. It wasn't until our final day we managed to get a glimpse into our direct neighbours room (on both sides of our apartment) plus a friends room across the courtyard and they are modelled completely differently and do reflect the website. We also had a lot of very noisy maintenance workers outside our bedroom window banging, grinding and drilling every morning at 8.15am onwards. Very disappointed and would not recommend at all!!!!!

Property was clean and tidy but the booking didn’t include breakfast (my fault). This wasn’t a problem as you can get breakfast everywhere in the area and it’s cheaper than the hotel (unless you’re after the buffet breakfasts usually served in the big hotels.

Property was clean and tidy but the booking didn’t include breakfast (my fault). This wasn’t a problem as you can get breakfast everywhere in the area and it’s cheaper than the hotel (unless you’re after the buffet breakfasts usually served in the big hotels.

The location is excellent, staff friendly and helpful, pool area is lovely, I enjoyed the cocktails at the pool. The accommodation was fresh modern and clean. The one bed duplex was perfect for me and my teenage son. Overall I was really impressed with the hotel

The location is excellent, staff friendly and helpful, pool area is lovely, I enjoyed the cocktails at the pool. The accommodation was fresh modern and clean. The one bed duplex was perfect for me and my teenage son. Overall I was really impressed with the hotel

Veldig fornøyd

Veldig fornøyd

Fantastic location very close to the beach Brilliantly funny entertainment Villa was amazing loved the garden highly recommended

Fantastic location very close to the beach Brilliantly funny entertainment Villa was amazing loved the garden highly recommended

Very nice room better than expected but our friends ended up in one that hasn’t been refurbished so quite disappointing. The worst thing are lack of sun beds and idiots putting towels on them in the early hours then walking away for hours and arguing if somebody removes them it clearly states that you can or the hotel will remove towels after 30mins of no one being on them but they don’t carry this out and it leads to confrontation it’s just people being selfish mostly brits too. The location is great and the pool nice. Maid service is also very good If they just sorted the sunbed issue made people stick to the rules it would be great.

Very nice room better than expected but our friends ended up in one that hasn’t been refurbished so quite disappointing. The worst thing are lack of sun beds and idiots putting towels on them in the early hours then walking away for hours and arguing if somebody removes them it clearly states that you can or the hotel will remove towels after 30mins of no one being on them but they don’t carry this out and it leads to confrontation it’s just people being selfish mostly brits too. The location is great and the pool nice. Maid service is also very good If they just sorted the sunbed issue made people stick to the rules it would be great.

Our stay started with a very nice and friendly check-in. Unfortunately, this was the only positive aspect of our stay! When we entered the room, we immediately applied a stale stench. The whole decor and ambiance of the room was “bad” at the moment. After going to the toilet I locked myself because there was no buckle on the door. The air conditioner is an old ceiling fan (does not cool anything). The highlight of this stay were the cockroaches in the room (disgusting, large and not pleasant to see). We first tried to call the front desk. But guess what? The phone does not work. We went to the reception, explained the situation and expressed our dissatisfaction. Instead of understanding or apologizing, we received a rude response and arrogance from the employees. Her response was "You have a standard room, lower your expectations."

Our stay started with a very nice and friendly check-in. Unfortunately, this was the only positive aspect of our stay! When we entered the room, we immediately applied a stale stench. The whole decor and ambiance of the room was “bad” at the moment. After going to the toilet I locked myself because there was no buckle on the door. The air conditioner is an old ceiling fan (does not cool anything). The highlight of this stay were the cockroaches in the room (disgusting, large and not pleasant to see). We first tried to call the front desk. But guess what? The phone does not work. We went to the reception, explained the situation and expressed our dissatisfaction. Instead of understanding or apologizing, we received a rude response and arrogance from the employees. Her response was "You have a standard room, lower your expectations."

Like, swiming pool Not like stairs in the apartman

Like, swiming pool Not like stairs in the apartman

Really enjoyed our stay. The hotel was clean and well organised with regards to covid. Staff were delightful and friendly

Really enjoyed our stay. The hotel was clean and well organised with regards to covid. Staff were delightful and friendly

Hotel in fantastic location with good pool. Maid service and staff at reception very helpful. We would return

Hotel in fantastic location with good pool. Maid service and staff at reception very helpful. We would return

Very friendly ideal for been in main area of playa de americas lovely pubs near by

Very friendly ideal for been in main area of playa de americas lovely pubs near by

Our room was outdated, kitchen cabinets where wet and moldy, tiles on floor broken, shower head was broken. Our room faced the street and the noise was so much we did not sleep for 2 weeks, asked for a new room but not possible.

Our room was outdated, kitchen cabinets where wet and moldy, tiles on floor broken, shower head was broken. Our room faced the street and the noise was so much we did not sleep for 2 weeks, asked for a new room but not possible.

ATTENZIONE A TUTTI!!. SONO POCO SERI. NON CI HANNO FATTO TROVARE LA CAMERA PRENOTATA E GIA' PAGATA (CAUSA OVERBOOKING) E CI HANNO TRASFERITI IN UN ALTRO HOTEL NON A PLAYA DE LAS AMERICAS MA A LOS CRISTIANOS (DELLA STESSA CATENA CORAL), AD 1,7 KM DALLA SPIAGGIA E DAL CENTRO E QUINDI NON RAGGIUNGIBILE A PIEDI SE NON CON ENORMI DISAGI. COME COMPENSAZIONE CI HANNO OFFERTO IL TRATTAMENTO DI MEZZA PENSIONE PRIMA NON PREVISTO MA DI CUI NON AVEVAMO CERTO BISOGNO VISTO CHE SI TRATTAVA DI UN APPARTAMENTO CON CUCINA. A PLAYA DE LAS AMERICAS CI SONO DECINE DI ALTRI ALBERGHI BEN PIU' COMODI OVE, SE FOSSERO STATI CORRETTI CON IL CLIENTE, CI AVREBBERO POTUTO FAR ALLOGGIARE. DA EVITARE ASSOLUTAMENTE OPPURE PREPARARSI A SGRADITE SORPRESE

ATTENZIONE A TUTTI!!. SONO POCO SERI. NON CI HANNO FATTO TROVARE LA CAMERA PRENOTATA E GIA' PAGATA (CAUSA OVERBOOKING) E CI HANNO TRASFERITI IN UN ALTRO HOTEL NON A PLAYA DE LAS AMERICAS MA A LOS CRISTIANOS (DELLA STESSA CATENA CORAL), AD 1,7 KM DALLA SPIAGGIA E DAL CENTRO E QUINDI NON RAGGIUNGIBILE A PIEDI SE NON CON ENORMI DISAGI. COME COMPENSAZIONE CI HANNO OFFERTO IL TRATTAMENTO DI MEZZA PENSIONE PRIMA NON PREVISTO MA DI CUI NON AVEVAMO CERTO BISOGNO VISTO CHE SI TRATTAVA DI UN APPARTAMENTO CON CUCINA. A PLAYA DE LAS AMERICAS CI SONO DECINE DI ALTRI ALBERGHI BEN PIU' COMODI OVE, SE FOSSERO STATI CORRETTI CON IL CLIENTE, CI AVREBBERO POTUTO FAR ALLOGGIARE. DA EVITARE ASSOLUTAMENTE OPPURE PREPARARSI A SGRADITE SORPRESE

Family holiday. Great hotel with daily entertainment in hotel area and close to Siam Park Waterland and other parks. Hard Rock Cafe approx 300 meters down street. Exit from hotel direct to beach walk. Nice and clean upgraded area. Wifi coverage is absent or bad unless you are in the pool area or room facing pool. Wifi cost was 15 euro for 1 week for one device, 25 euros for 2 devices.

Family holiday. Great hotel with daily entertainment in hotel area and close to Siam Park Waterland and other parks. Hard Rock Cafe approx 300 meters down street. Exit from hotel direct to beach walk. Nice and clean upgraded area. Wifi coverage is absent or bad unless you are in the pool area or room facing pool. Wifi cost was 15 euro for 1 week for one device, 25 euros for 2 devices.