Dirty place restroom smell like sewage plumbing not working carpet smelled dirty and old did not end up staying left instead

The hotel was as cold as it gets. They turned off the heat and didn’t even attempt to turn it on knowing how cold the weather was. I literally had to wear sweater to keep me warm while I go to bed.

Hotel is under construction yet prices did not reflect this at all. Open ceiling tiles, unmarked parking areas and construction materials everywhere made the late check in frustrating. Bathroom had no toilet paper holder and roll in shower which we didn’t need but certainly important for some, just not us, and showers made the whole bathroom floor wet. Staff was friendly but at one point in the night someone tried to open our door and enter our room. My son had left the knob latch unlocked by accident and they were pushing full force. Thankfully he had closed the door latches. Hotel did not feel safe.

I never leave reviews, period. I have traveled in third world countries and stayed in youth hostels. This was worse. The hotel is not just dirty, it's filthy. Floors are gross with dust and dirt all over them. There was a half empty wine bottle on the floor of our room. Our room had clean linens and was quiet. I throughly checked for bed bugs are couldn't find any, thank god. The staff were friendly. The rooms had paper room numbers taped to the walls. One elevator was out with a sold out hotel. Panhandlers were in the lobby in the evening. The hotel is in a not so great area. Gym is under construction which is not mentioned anywhere until you get there. The neighborhood is not safe to run or walk in alone. Under construction. We paid $450 a night to stay there for the eclipse. Unbelievable. DO NOT STAY HERE!!

Terrible experience, one elevator and several restrooms out of order, room cards constantly demagnetizing, bathtub literally falling apart, seriously understaffed hotel. Wouldn’t recommend to anyone

Fantastic staff but horrible building. We had to switch rooms because our sink and toilet wouldn’t drain just to have the second room have the same problems.

The staff did not refund my security deposit

No contact with front desk. TV did not work.

Entire Hotel is going through renovations. Makes things very inconvenient, especially for the rate of $140 per night

No air conditioning heater only and it blows out at 90° could not sleep room was always 85 or above

The staff was great but unfortunately expedia messed up my booking and there was no room reserved for me

The hotel is under construction (remodeling) so there is a lot of random stuff in the hallways, but otherwise the room was completely comfortable The one concern on our room was that the lock was not very reliable. Sometimes our keys worked and other times they did not, this was a little frustrating but not too big of a deal.

They need to get the heating situation under control

Apparently, the hotel had been closed for some time when I showed up and no one informed me about it. Ruined my new year’s eve plans!

It would have been nice to know the property was under construction when booking. There was literally no warning or indication until arriving. Also in a building with at least 12 floors why shove everyone on the floor that’s under construction!?!? Not a good move! The Elevator was extremely slow and inconvenient, which took me to the 6th floor (my floor) which was completely under construction. Tools, wood, nail, paint and workers everywhere. Extremely unsafe and again no warning at all from the front desk! Then the workers didn’t even know which rooms were occupied so I was woken up at least 4 times by people trying to enter my room; how is this allowed to happen!!?? The heater was blasting in the room with no way to turn it down, the engineer had to just shut the A/C completely off;NICE! If that wasn’t enough, I left to get lunch and came back to find my room wouldn’t unlock! I go down to the front desk the lady swiped my card and sent me back up. It didn’t work again! I went up three times before she finally said “oh my bad, I forgot to update something; it should work now” Like thanks for the inconvenience. All in all would definitely NOT RECOMMEND! It’s a shame you can take my money and demand I pay using only certain methods but can’t do your guest the simple courtesy of telling them before hand! By the way we do not accept these forms of payment.

Property was under renovation. Took us almost an hour to check in. We were told the hotel had been overbooked. Our room was changed over to a king bedroom on the floor that was being remodeled. There was construction noise all night and morning.Hallways were full of constructive debis and drywall dust.The elevator would not go to our floor when we arrived and we had to take the stairs. There was no toilet paper in the room and the air conditioner did not operate. Only heat worked and the room was hot. No hair dryer and we were late to our event nearby

Check in was horrible. I was almost 40 minutes to check in their systems are awful. Then they almost charged me twice for my room

Took forever to check in, hotel overbooked. Staff started knocking on our door at 815am to clean room. Staff had their infant children running all over the hotel while cleaning other rooms. No wifi, dirty carpets, extremely lazy front desk staff. Military security guards posted all over the hotel

I get that it was being remodeled but it was pretty disgusting. Food and garbage in the stairwells and the room didn't look or feel comfortable at all , carpets and walls were stained and damaged. Closing during the remodel would be a better idea .

Hotel is dual use as homeless sanctuary, with multiple security guards 24/7 in the hallway. Heating is claimed to be turned off for whole hotel, after asking 3 times it was turned on. Most facilities are broken or unavailable (lamps, coffee machine, pool, restaurant). Construction in and all around hotel.

My room was quite stuffy and the bathroom smelled like smoke. A Roach crawled up to my desk while I was working there. The restaurant was closed by the health department. My luggage came home with me smelling of the room. Not a good experience. Even though it was under renovations, it was not ready for customers.

Elevator was barely working and scary. The entire second floor had some type of school going on and had flying bugs all over my room. Refrigerator did not work and hotel was generally a mess. The hotel menu had 4 items on it. Staff was very nice but hotel was a disaster

Didn’t have our booked room. Hotel overbooked. Heater didn’t work. Floors, walls, drapes dirty. They were renovating, but still terrible. Understaffed.Holes in walls. Electrical questionable. Staff inexperienced but helpful. Had to sleep on couch (not sofa bed). Elevators and outside doors broken.

Hard to review this as they were under heavy renovation at the time; I'm sure it will come back amazing, right? The only complaint was the wacky shower (in room 520), which the water faucet had a center position of OFF, a leftward position of ALL HOT, and a rightward position of ALL COLD. Hopefully they can get an actual plumber to fix it.

The property is under renovations.

The property was under construction and parking did not had a good lay out.

Terrible experience as the hotel is under construction and everything about the property was barely operational and the room we had was dirty, beyond outdated and amid construction zones. Expedia should not have this property on their site until it is renovated. Very disappointing.

Doing construction work

Under construction

This hotel is disgusting and smells. Elevators don’t work and no parking. Should have been $40-$50 a night but was $190.

The hotel is under construction, so there was a lot of dust and noise very early in the morning. Also, only one elevator was working. Furthermore, the bedroom toilet got clogged and began to flood. The beds were not completely clean either. The walls seemed to let in all sounds from the surrounding rooms, such as talking and music.

The property is currently under construction so there was a lot of dust in the lobby. Also, my room wasn’t available until after 5p despite the hotel saying check-in was 3p.